# An AI agent for businesses in Australia

> An AI agent for Australian businesses that answers on your website, WhatsApp and Telegram from your own content, books in your state's time zone and hands off to your team.

Canonical: https://heykiko.io/ai-agent/australia
Last updated: 2026-11-07

Kiko learns your website, price list and documents, then answers your customers on your website chat, WhatsApp and Telegram, after hours and on weekends too. It books appointments in your state's time, captures leads, and hands the chat to your team when a person is needed.

## What Kiko does for Australian businesses

- **Answers from your own content**: Kiko reads your website, PDFs and price lists and answers only from them (retrieval-augmented generation, or RAG), with the page or file each answer came from. It doesn't make up a price or a phone number. [Learn more](https://heykiko.io/features/train-on-your-website)
- **Support that hands off**: When a customer asks for a person, or your knowledge doesn't cover the question, Kiko hands the chat to your team in a shared inbox with the whole conversation. [Learn more](https://heykiko.io/features/human-handoff)
- **Sales and leads**: Kiko answers product questions, recommends from your catalogue and asks interested customers for their details, so your sales team in Australia gets a lead with the conversation attached. [Learn more](https://heykiko.io/features/lead-capture)
- **Bookings in your time zone**: Kiko offers your real open times in your state's time, with daylight saving where it applies, books the one the customer picks and adds it to your Google Calendar. [Learn more](https://heykiko.io/features/appointment-booking)
- **Answers from your database**: Connect your own database and Kiko can look up an order, a stock level or a delivery date, read-only, with what it may read decided in code. [Learn more](https://heykiko.io/features/database-answers)
- **Requests that need approval**: Refunds, complaints and custom quotes become cases your team approves, with the customer kept up to date. [Learn more](https://heykiko.io/features/cases-and-approvals)

## A sample conversation: A physio session booked from the website on a Sunday

A patient asks on the clinic's website at the weekend. Kiko answers from the fee list and books an appointment in Brisbane time, which has no daylight saving.

- **Customer**: Hi, how much is an initial consult? Can I get in Tuesday after work?
- **Kiko**: An initial consult is $105 and takes 45 minutes, with a health fund rebate depending on your cover. Tuesday after 5pm I have: (5:15 PM / 6:00 PM)
- **Customer**: 5:15 please
- **Kiko**: Done! You're booked for Tuesday at 5:15pm.

Riverbend Physio, Brisbane is a sample business; the names and prices are made up.

## Languages your customers in Australia write in

Most Australian customers write in English, and a large share speak another language at home. Kiko answers each in the language they write in, from your English content.

- **Plain Australian English**: Kiko answers in clear, friendly English in the tone you set, casual for a café, careful for a clinic.
- **Mandarin, Arabic, Vietnamese and more**: Customers who write in Mandarin, Cantonese, Arabic, Vietnamese, Greek or Punjabi get the answer in their language.
- **One language when you need it**: Set English as the fixed reply language and Kiko uses it with everyone.

## Where customers in Australia reach you

Australian customers mostly find a business on its website and then call, text or book online. WhatsApp is widely used in many communities, and Telegram less so.

- **Website chat instead of a callback**: Visitors get an answer and a booking on your site, instead of a voicemail or a contact form.
- **WhatsApp for multicultural customers**: Customers who already use WhatsApp with family here and overseas can message your business number the same way.
- **One inbox for the team**: Website and WhatsApp chats land in one list your whole team shares.

## What WhatsApp costs in Australia

Meta's rates per delivered message (Rest of Asia Pacific), from its USD rate card effective 1 October 2026. Meta bills them to your own WhatsApp account; HeyKiko adds nothing to them.

| Message | What it's for | Rate |
| --- | --- | --- |
| Marketing | Offers and announcements, to customers who opted in | $0.0842 |
| Utility | Booking reminders, order and delivery updates | $0.0113 |
| Service | Replies inside the 24-hour window, after 1,000 free a month per number | $0.0113 |

For a physio clinic in Brisbane with 250 chats a month and about 4 replies each, all 1,000 replies are inside the free 1,000, so they cost nothing. Adding 500 reminders and updates ($5.65) brings Meta's bill to about $5.65 a month.

Work out your own month in the [cost calculator](/tools/whatsapp-api-cost-calculator). Source: [Meta](https://developers.facebook.com/docs/whatsapp/pricing)

## Questions from businesses in Australia

### Can an AI agent answer website enquiries for an Australian business?

Yes. Kiko answers on your website chat, WhatsApp and Telegram from your own website and documents, including after hours, and hands the chat to your team when a person is needed.

### Does it handle daylight saving?

Yes. Set your calendar to your city's time zone and Kiko offers open times correctly through daylight saving changes, or none at all in Queensland.

### Which channels does Kiko answer on?

Your website chat, WhatsApp and Telegram, all from the same knowledge and into one shared inbox for your team.

### How much does WhatsApp cost in Australia?

Meta prices Australia in its Rest of Asia Pacific market: since 1 October 2026, $0.0842 per marketing message and $0.0113 per utility message, with 1,000 free service replies a month per number. Website chat has no message fees.

### What does HeyKiko cost for an Australian business?

Plans start at $29 a month, billed in USD, after a 14-day free trial with no card.

## Related

- [Website AI chatbot](https://heykiko.io/channels/website-ai-chatbot)
- [Appointment booking](https://heykiko.io/features/appointment-booking)
- [Train on your website](https://heykiko.io/features/train-on-your-website)
- [Lead capture](https://heykiko.io/features/lead-capture)