# An AI agent for businesses in Bangladesh

> An AI agent for Bangladeshi businesses that answers on WhatsApp, your website and Telegram from your own content, in Bangla, Banglish and English, and hands off to your team.

Canonical: https://heykiko.io/ai-agent/bangladesh
Last updated: 2026-11-07

Kiko learns your website, catalogue and documents, then answers your customers on WhatsApp, your website chat and Telegram in Bangla, Banglish or English. It books appointments in Bangladesh time, captures leads, and hands the chat to your team when a person is needed.

## What Kiko does for Bangladeshi businesses

- **Answers from your own content**: Kiko reads your website, PDFs and price lists and answers only from them (retrieval-augmented generation, or RAG), with the page or file each answer came from. It doesn't make up a price or a phone number. [Learn more](https://heykiko.io/features/train-on-your-website)
- **Support that hands off**: When a customer asks for a person, or your knowledge doesn't cover the question, Kiko hands the chat to your team in a shared inbox with the whole conversation. [Learn more](https://heykiko.io/features/human-handoff)
- **Sales and leads**: Kiko answers product questions, recommends from your catalogue and asks interested customers for their details, so your sales team in Bangladesh gets a lead with the conversation attached. [Learn more](https://heykiko.io/features/lead-capture)
- **Bookings in your time zone**: Kiko offers your real open times in Bangladesh time (BST, UTC+6), books the one the customer picks and adds it to your Google Calendar. [Learn more](https://heykiko.io/features/appointment-booking)
- **Answers from your database**: Connect your own database and Kiko can look up an order, a stock level or a delivery date, read-only, with what it may read decided in code. [Learn more](https://heykiko.io/features/database-answers)
- **Requests that need approval**: Refunds, complaints and custom quotes become cases your team approves, with the customer kept up to date. [Learn more](https://heykiko.io/features/cases-and-approvals)

## A sample conversation: A size and price question in Banglish

A buyer asks in Banglish after tapping through from Facebook. Kiko answers from the catalogue and the team arranges delivery.

- **Customer**: Apu, ei kurti ta M size e ache? Dam koto?
- **Kiko**: Ji apu, M size ache! Dam 1,450 taka. Dhaka r moddhe delivery 80 taka, 2 diner moddhe. (Order korbo / Onno color)
- **Customer**: Order korbo
- *Handed to your team*

Nakshi Fashion, Dhaka is a sample business; the names and prices are made up.

## Languages your customers in Bangladesh write in

Bangladeshi customers write Bangla in its own script or in English letters, often mixed with English. Kiko follows the way each customer writes.

- **Banglish**: “Bhai, ei dress ta size L e ache? Dam koto?” gets an answer in the same Banglish.
- **Bangla script**: A customer who writes in Bangla script gets the reply in Bangla script.
- **English for business clients**: Exporters and professional firms can fix the reply language to English.

## Where customers in Bangladesh reach you

Much of online selling in Bangladesh starts on Facebook, and sellers move interested buyers to WhatsApp or their website to order. That is where Kiko answers, at any hour.

- **WhatsApp after Facebook**: Put your WhatsApp link on your Facebook page and posts; Kiko answers everyone who taps through.
- **Website chat**: Buyers on your site get prices and stock answered before they leave.
- **Telegram for groups**: Sellers and communities on Telegram can answer questions there with the same agent.

## What WhatsApp costs in Bangladesh

Meta's rates per delivered message (Bangladesh), from its USD rate card effective 1 October 2026. Meta bills them to your own WhatsApp account; HeyKiko adds nothing to them.

| Message | What it's for | Rate |
| --- | --- | --- |
| Marketing | Offers and announcements, to customers who opted in | $0.0732 |
| Utility | Booking reminders, order and delivery updates | $0.0037 |
| Service | Replies inside the 24-hour window, after 1,000 free a month per number | $0.0037 |

For an online clothing shop in Dhaka with 2,500 chats a month and about 4 replies each, 10,000 replies are 9,000 paid after the free 1,000: $33.30. Adding 2,000 reminders and updates ($7.40) and 500 offers ($36.60) brings Meta's bill to about $77.30 a month.

Work out your own month in the [cost calculator](/tools/whatsapp-api-cost-calculator). Source: [Meta](https://developers.facebook.com/docs/whatsapp/pricing)

## Questions from businesses in Bangladesh

### Can an AI agent reply on WhatsApp for a business in Bangladesh?

Yes. Connect your business number through Meta's WhatsApp Business Platform and Kiko answers every message from your catalogue and documents, day and night.

### Can my team take over to arrange delivery?

Yes. When a buyer wants to order, Kiko can hand the chat to your team, who confirm the address and payment in the same WhatsApp conversation.

### Does it understand Banglish?

Yes. Kiko replies in Banglish to customers who write it, in Bangla script to those who use it, and in English.

### How do buyers from Facebook reach Kiko?

Add your WhatsApp link or website chat to your Facebook page and posts, and Kiko answers everyone who taps through.

### How much does WhatsApp cost in Bangladesh?

Since 1 October 2026, Meta charges $0.0732 per marketing message and $0.0037 per utility message to Bangladeshi numbers, with 1,000 free service replies a month per number.

### What does HeyKiko cost for a Bangladeshi business?

Plans start at $29 a month, billed in USD, after a 14-day free trial with no card.

## Related

- [WhatsApp pricing in Bangladesh](https://heykiko.io/whatsapp-api-pricing/bangladesh)
- [WhatsApp AI chatbot](https://heykiko.io/channels/whatsapp-ai-chatbot)
- [Product answers](https://heykiko.io/features/product-answers)
- [WhatsApp template messages](https://heykiko.io/blog/whatsapp-template-messages)