# An AI agent for businesses in Canada

> An AI agent for Canadian businesses that answers on your website, WhatsApp and Telegram from your own content, in English and French, books in your time zone and hands off to your team.

Canonical: https://heykiko.io/ai-agent/canada
Last updated: 2026-11-07

Kiko learns your website, price list and documents, then answers your customers on your website chat, WhatsApp and Telegram in English or French. It books appointments in your time zone, captures leads, and hands the chat to your team when a person is needed.

## What Kiko does for Canadian businesses

- **Answers from your own content**: Kiko reads your website, PDFs and price lists and answers only from them (retrieval-augmented generation, or RAG), with the page or file each answer came from. It doesn't make up a price or a phone number. [Learn more](https://heykiko.io/features/train-on-your-website)
- **Support that hands off**: When a customer asks for a person, or your knowledge doesn't cover the question, Kiko hands the chat to your team in a shared inbox with the whole conversation. [Learn more](https://heykiko.io/features/human-handoff)
- **Sales and leads**: Kiko answers product questions, recommends from your catalogue and asks interested customers for their details, so your sales team in Canada gets a lead with the conversation attached. [Learn more](https://heykiko.io/features/lead-capture)
- **Bookings in your time zone**: Kiko offers your real open times in your province's time zone, books the one the customer picks and adds it to your Google Calendar. [Learn more](https://heykiko.io/features/appointment-booking)
- **Answers from your database**: Connect your own database and Kiko can look up an order, a stock level or a delivery date, read-only, with what it may read decided in code. [Learn more](https://heykiko.io/features/database-answers)
- **Requests that need approval**: Refunds, complaints and custom quotes become cases your team approves, with the customer kept up to date. [Learn more](https://heykiko.io/features/cases-and-approvals)

## A sample conversation: A renovation quote booked in French

A homeowner asks in French on the company's website. Kiko answers from the English price guide in French and books a visit.

- **Customer**: Bonjour, combien pour rénover une salle de bain complète?
- **Kiko**: Bonjour! Une salle de bain complète commence à 14 500 $, selon les matériaux. Un estimateur peut passer gratuitement. Quand vous convient-il? (Jeudi 10 h / Samedi 9 h)
- **Customer**: Samedi 9 h. Claire Tremblay
- **Kiko**: Merci Claire, la visite est prévue samedi à 9 h.

Rénovations Laurier, Montréal is a sample business; the names and prices are made up.

## Languages your customers in Canada write in

Canadian customers write in English or French, and many in Punjabi, Mandarin, Tagalog or Arabic. Kiko replies in the language each customer uses, without a separate French site.

- **English and French**: A customer in Montréal who writes in French gets the whole answer in French, from your English price list.
- **Languages of newcomers**: Punjabi, Mandarin, Cantonese, Tagalog, Arabic and Spanish speakers get replies in their language.
- **Your tone in both languages**: Set the tone once in the agent's settings and Kiko keeps it in English and in French.

## Where customers in Canada reach you

Canadian customers find businesses on the web and expect a quick answer there. WhatsApp is common among newcomers and families with relatives abroad, and Telegram less so.

- **Website chat first**: Kiko answers visitors on your site and books them in, while they're still comparing.
- **WhatsApp for newcomer communities**: Customers who use WhatsApp with family abroad can message your business number the same way.
- **Shared inbox for every channel**: Your team sees website and WhatsApp chats in one list, each with its history.

## What WhatsApp costs in Canada

Meta's rates per delivered message (North America), from its USD rate card effective 1 October 2026. Meta bills them to your own WhatsApp account; HeyKiko adds nothing to them.

| Message | What it's for | Rate |
| --- | --- | --- |
| Marketing | Offers and announcements, to customers who opted in | $0.025 |
| Utility | Booking reminders, order and delivery updates | $0.0034 |
| Service | Replies inside the 24-hour window, after 1,000 free a month per number | $0.0034 |

For a dental office in Toronto with 200 chats a month and about 4 replies each, all 800 replies are inside the free 1,000, so they cost nothing. Adding 400 reminders and updates ($1.36) brings Meta's bill to about $1.36 a month.

Work out your own month in the [cost calculator](/tools/whatsapp-api-cost-calculator). Source: [Meta](https://developers.facebook.com/docs/whatsapp/pricing)

## Questions from businesses in Canada

### Can an AI agent answer customers in English and French in Canada?

Yes. Kiko replies in French to customers who write in French and in English to those who write in English, from the same knowledge, on your website, WhatsApp and Telegram.

### Do I need a French version of my website?

No. Kiko answers French-speaking customers in French from your English pages and documents.

### How much does WhatsApp cost in Canada?

Meta prices Canada with the US as North America: since 1 October 2026, $0.025 per marketing message and $0.0034 per utility message, with 1,000 free service replies a month per number.

### Which channels does Kiko answer on?

Your website chat, WhatsApp and Telegram, all from the same knowledge and into one shared inbox for your team.

### What does HeyKiko cost for a Canadian business?

Plans start at $29 a month, billed in USD, after a 14-day free trial with no card.

## Related

- [HeyKiko in the US](https://heykiko.io/ai-agent/us)
- [Website AI chatbot](https://heykiko.io/channels/website-ai-chatbot)
- [Lead capture](https://heykiko.io/features/lead-capture)
- [Train on your website](https://heykiko.io/features/train-on-your-website)