# An AI agent for businesses in Ghana

> An AI agent for Ghanaian businesses that answers on WhatsApp, your website and Telegram from your own content, in English, Twi and Pidgin, and hands off to your team.

Canonical: https://heykiko.io/ai-agent/ghana
Last updated: 2026-11-07

Kiko learns your website, catalogue and documents, then answers your customers on WhatsApp, your website chat and Telegram in English, Twi or Ghanaian Pidgin. It books appointments in Ghana time, captures leads, and hands the chat to your team when a person is needed.

## What Kiko does for Ghanaian businesses

- **Answers from your own content**: Kiko reads your website, PDFs and price lists and answers only from them (retrieval-augmented generation, or RAG), with the page or file each answer came from. It doesn't make up a price or a phone number. [Learn more](https://heykiko.io/features/train-on-your-website)
- **Support that hands off**: When a customer asks for a person, or your knowledge doesn't cover the question, Kiko hands the chat to your team in a shared inbox with the whole conversation. [Learn more](https://heykiko.io/features/human-handoff)
- **Sales and leads**: Kiko answers product questions, recommends from your catalogue and asks interested customers for their details, so your sales team in Ghana gets a lead with the conversation attached. [Learn more](https://heykiko.io/features/lead-capture)
- **Bookings in your time zone**: Kiko offers your real open times in Ghana time (GMT), books the one the customer picks and adds it to your Google Calendar. [Learn more](https://heykiko.io/features/appointment-booking)
- **Answers from your database**: Connect your own database and Kiko can look up an order, a stock level or a delivery date, read-only, with what it may read decided in code. [Learn more](https://heykiko.io/features/database-answers)
- **Requests that need approval**: Refunds, complaints and custom quotes become cases your team approves, with the customer kept up to date. [Learn more](https://heykiko.io/features/cases-and-approvals)

## A sample conversation: A solar quote request turned into a site survey

A homeowner asks on WhatsApp about a solar kit. Kiko answers from the price list and books a site survey in Ghana time.

- **Customer**: Good evening, how much for a 3kVA solar system for a 3 bedroom house?
- **Kiko**: Good evening! Our 3kVA kit with 4 panels and a 5kWh battery starts from GH₵38,000 installed. A free site survey confirms the exact price. When suits you? (Tue 10 AM / Sat 9 AM)
- **Customer**: Sat 9 AM. Kwame Asante, East Legon
- **Kiko**: Thank you Kwame, your site survey is booked for Saturday at 9am.

SunPower Solutions, Accra is a sample business; the names and prices are made up.

## Languages your customers in Ghana write in

Ghanaian customers write mostly in English, with Twi, Ga, Ewe or Pidgin mixed in. Kiko replies the way the customer wrote.

- **Twi and mixed messages**: “Ɛte sɛn? How much be the solar kit?” gets a friendly answer that matches the mix.
- **Ghanaian Pidgin**: Customers who write in Pidgin get replies in Pidgin.
- **Plain English**: Fix the reply language to English when your business prefers it for everyone.

## Where customers in Ghana reach you

WhatsApp is where Ghanaian customers ask about prices and stock and arrange delivery, often after seeing a status or a post. Your website reaches people searching on Google.

- **WhatsApp after a status or post**: Customers who see your products on WhatsApp status or social media message your number; Kiko answers immediately.
- **Website chat**: Visitors from search get their questions answered and leave their details.
- **Telegram groups**: Communities on Telegram get answers there from the same agent.

## What WhatsApp costs in Ghana

Meta's rates per delivered message (Rest of Africa), from its USD rate card effective 1 October 2026. Meta bills them to your own WhatsApp account; HeyKiko adds nothing to them.

| Message | What it's for | Rate |
| --- | --- | --- |
| Marketing | Offers and announcements, to customers who opted in | $0.0225 |
| Utility | Booking reminders, order and delivery updates | $0.004 |
| Service | Replies inside the 24-hour window, after 1,000 free a month per number | $0.004 |

For a solar installer in Accra with 1,500 chats a month and about 5 replies each, 7,500 replies are 6,500 paid after the free 1,000: $26.00. Adding 1,500 reminders and updates ($6.00) and 1,000 offers ($22.50) brings Meta's bill to about $54.50 a month.

Work out your own month in the [cost calculator](/tools/whatsapp-api-cost-calculator). Source: [Meta](https://developers.facebook.com/docs/whatsapp/pricing)

## Questions from businesses in Ghana

### Can an AI agent reply to customers on WhatsApp in Ghana?

Yes. Connect your business number through Meta's WhatsApp Business Platform and Kiko answers every message from your catalogue and documents, day and night.

### Can it book site visits and appointments?

Yes. Kiko offers your real open times in Ghana time, books the one the customer picks and adds it to your Google Calendar.

### Does it understand Twi and Pidgin?

Yes. Kiko replies in Twi or Pidgin to customers who write in them, and in English to everyone else.

### How much does WhatsApp cost in Ghana?

Ghana is in Meta's Rest of Africa market: since 1 October 2026, $0.0225 per marketing message and $0.004 per utility message, with 1,000 free service replies a month per number.

### What does HeyKiko cost for a Ghanaian business?

Plans start at $29 a month, billed in USD, after a 14-day free trial with no card.

## Related

- [WhatsApp AI chatbot](https://heykiko.io/channels/whatsapp-ai-chatbot)
- [Lead capture](https://heykiko.io/features/lead-capture)
- [HeyKiko in Kenya](https://heykiko.io/ai-agent/kenya)