# An AI agent for businesses in Hong Kong

> An AI agent for Hong Kong businesses that answers on WhatsApp, your website and Telegram from your own content, in Cantonese, English and Mandarin, and hands off to your team.

Canonical: https://heykiko.io/ai-agent/hong-kong
Last updated: 2026-11-07

Kiko learns your website, menu, price list and documents, then answers your customers on WhatsApp, your website chat and Telegram in Cantonese, English or Mandarin. It books appointments in Hong Kong time, captures leads, and hands the chat to your team when a person is needed.

## What Kiko does for Hong Kong businesses

- **Answers from your own content**: Kiko reads your website, PDFs and price lists and answers only from them (retrieval-augmented generation, or RAG), with the page or file each answer came from. It doesn't make up a price or a phone number. [Learn more](https://heykiko.io/features/train-on-your-website)
- **Support that hands off**: When a customer asks for a person, or your knowledge doesn't cover the question, Kiko hands the chat to your team in a shared inbox with the whole conversation. [Learn more](https://heykiko.io/features/human-handoff)
- **Sales and leads**: Kiko answers product questions, recommends from your catalogue and asks interested customers for their details, so your sales team in Hong Kong gets a lead with the conversation attached. [Learn more](https://heykiko.io/features/lead-capture)
- **Bookings in your time zone**: Kiko offers your real open times in Hong Kong time (HKT, UTC+8), books the one the customer picks and adds it to your Google Calendar. [Learn more](https://heykiko.io/features/appointment-booking)
- **Answers from your database**: Connect your own database and Kiko can look up an order, a stock level or a delivery date, read-only, with what it may read decided in code. [Learn more](https://heykiko.io/features/database-answers)
- **Requests that need approval**: Refunds, complaints and custom quotes become cases your team approves, with the customer kept up to date. [Learn more](https://heykiko.io/features/cases-and-approvals)

## A sample conversation: A facial booked in Cantonese

A customer asks in written Cantonese on WhatsApp. Kiko answers from the salon's price list and books a slot in Hong Kong time.

- **Customer**: 你好，深層清潔facial幾錢？聽日晏晝有冇位？
- **Kiko**: 你好！深層清潔facial HK$680，大約60分鐘。聽日晏晝有以下時間： (2:00 PM / 3:30 PM)
- **Customer**: 3:30 PM
- **Kiko**: 幫你預約咗聽日3:30 PM，到時見！

Lumi Beauty, Causeway Bay is a sample business; the names and prices are made up.

## Languages your customers in Hong Kong write in

Hong Kong customers write in Cantonese with traditional characters, in English, or in a mix of both. Kiko answers in the customer's own language and script.

- **Written Cantonese**: “聽日有冇位？幾錢呀？” gets an answer in written Cantonese with traditional characters, not formal Mandarin.
- **Cantonese and English mixed**: Customers who mix English words into Cantonese get a natural reply in the same style.
- **Mandarin in simplified characters**: Visitors from the mainland who write in simplified Chinese get the answer in simplified Chinese.

## Where customers in Hong Kong reach you

WhatsApp is the everyday messaging app in Hong Kong: customers book restaurants, salons and clinics on it and expect an answer within minutes. Your website catches search traffic, and Telegram is used by some communities.

- **WhatsApp for bookings**: Connect your business number through Meta's WhatsApp Business Platform, and Kiko answers each booking request straight away.
- **Website chat for visitors and tourists**: Visitors on your site ask in their own language and get booked in.
- **One inbox for the team**: WhatsApp and website chats land in one shared list, each with its history.

## What WhatsApp costs in Hong Kong

Meta's rates per delivered message (Hong Kong), from its USD rate card effective 1 October 2026. Meta bills them to your own WhatsApp account; HeyKiko adds nothing to them.

| Message | What it's for | Rate |
| --- | --- | --- |
| Marketing | Offers and announcements, to customers who opted in | $0.0732 |
| Utility | Booking reminders, order and delivery updates | $0.026 |
| Service | Replies inside the 24-hour window, after 1,000 free a month per number | $0.026 |

For a beauty salon in Causeway Bay with 700 chats a month and about 4 replies each, 2,800 replies are 1,800 paid after the free 1,000: $46.80. Adding 800 reminders and updates ($20.80) and 300 offers ($21.96) brings Meta's bill to about $89.56 a month.

Work out your own month in the [cost calculator](/tools/whatsapp-api-cost-calculator). Source: [Meta](https://developers.facebook.com/docs/whatsapp/pricing)

## Questions from businesses in Hong Kong

### Can an AI agent answer WhatsApp messages for a Hong Kong business?

Yes. Connect your business number through Meta's WhatsApp Business Platform and Kiko answers every message from your own website and documents, day and night, with your team able to take over.

### Can it book tables or appointments?

Yes. Kiko offers your real open times in Hong Kong time, books the one the customer picks and adds it to your Google Calendar.

### Does it write in Cantonese?

Yes. Kiko replies in written Cantonese with traditional characters to customers who write that way, and in English or Mandarin to others.

### How much does WhatsApp cost in Hong Kong?

Meta's Hong Kong rates since 1 October 2026 are $0.0732 per marketing message and $0.026 per utility message, with 1,000 free service replies a month per number.

### What does HeyKiko cost for a Hong Kong business?

Plans start at $29 a month, billed in USD, after a 14-day free trial with no card.

## Related

- [WhatsApp pricing in Hong Kong](https://heykiko.io/whatsapp-api-pricing/hong-kong)
- [WhatsApp AI chatbot](https://heykiko.io/channels/whatsapp-ai-chatbot)
- [Appointment booking](https://heykiko.io/features/appointment-booking)
- [HeyKiko in Singapore](https://heykiko.io/ai-agent/singapore)