# An AI agent for businesses in India

> An AI agent for Indian businesses that answers on WhatsApp, Telegram and your website from your own content, in Hindi, English and Hinglish, books in IST and hands off to your team.

Canonical: https://heykiko.io/ai-agent/india
Last updated: 2026-11-07

Kiko learns your website, price lists and documents, then answers your customers on WhatsApp, Telegram and your website chat, in Hindi, English, Hinglish or whichever language they write in. It books appointments in IST, captures leads, and hands the chat to your team when a person is needed.

## What Kiko does for Indian businesses

- **Answers from your own content**: Kiko reads your website, PDFs and price lists and answers only from them (retrieval-augmented generation, or RAG), with the page or file each answer came from. It doesn't make up a price or a phone number. [Learn more](https://heykiko.io/features/train-on-your-website)
- **Support that hands off**: When a customer asks for a person, or your knowledge doesn't cover the question, Kiko hands the chat to your team in a shared inbox with the whole conversation. [Learn more](https://heykiko.io/ai-customer-support/india)
- **Sales and leads**: Kiko answers product questions, recommends from your catalogue and asks interested customers for their details, so your sales team in India gets a lead with the conversation attached. [Learn more](https://heykiko.io/ai-sales-agent/india)
- **Bookings in your time zone**: Kiko offers your real open times in India Standard Time (IST, UTC+5:30), books the one the customer picks and adds it to your Google Calendar. [Learn more](https://heykiko.io/features/appointment-booking)
- **Answers from your database**: Connect your own database and Kiko can look up an order, a stock level or a delivery date, read-only, with what it may read decided in code. [Learn more](https://heykiko.io/features/database-answers)
- **Requests that need approval**: Refunds, complaints and custom quotes become cases your team approves, with the customer kept up to date. [Learn more](https://heykiko.io/features/cases-and-approvals)

## A sample conversation: A booking in Hinglish, in IST

The patient writes in Hinglish on WhatsApp. Kiko answers from the clinic's price list in the same mix, offers real open times in IST, and books the one they pick.

- **Customer**: Hi, teeth cleaning ka kitna charge hai? Kal shaam ko slot milega?
- **Kiko**: Scaling and polishing ₹1,200 hai, 30 minute lagte hain. Kal ke liye ye slots free hain: (5:00 PM / 5:30 PM / 6:30 PM)
- **Customer**: 5:30 PM
- **Kiko**: Ho gaya! Aapka appointment confirm hai.

Sharma Dental, Pune is a sample business; the names and prices are made up.

## Languages your customers in India write in

Indian customers switch languages mid-sentence and often type Hindi in English letters. Kiko replies in the language the customer writes in, and answers from your knowledge whatever language that knowledge is written in.

- **Hinglish, as people type it**: “Kal 5 baje slot milega?” gets an answer in the same mix, not a switch to formal Hindi or English.
- **Hindi in Devanagari**: A customer who writes in Devanagari gets Devanagari back.
- **Regional languages**: Tamil, Telugu, Bengali, Marathi, Gujarati, Kannada, Malayalam and others: Kiko replies in the customer's language. Check a few answers in your language in the playground before you go live.
- **Or always English**: If your team only works in English, set the reply language to English and every answer comes back in English.

## Where customers in India reach you

In India, WhatsApp is where customers message a business: enquiries, bookings, order updates and payment questions all arrive there. Your website chat catches visitors who are comparing, and Telegram suits communities, coaching and courses.

- **WhatsApp first**: Connect your business number through Meta's official WhatsApp Business Platform. Kiko answers every message, day and night, and your team sees every chat in one inbox.
- **Website chat for comparison shoppers**: Visitors reading your prices and services can ask before they leave, and Kiko can move them to WhatsApp or book them in.
- **Telegram for groups and courses**: Coaching institutes, creators and communities often run on Telegram. The same agent answers there from the same knowledge.

## What WhatsApp costs in India

Meta's rates per delivered message (India), from its USD rate card effective 1 October 2026. Meta bills them to your own WhatsApp account; HeyKiko adds nothing to them.

| Message | What it's for | Rate |
| --- | --- | --- |
| Marketing | Offers and announcements, to customers who opted in | $0.0118 |
| Utility | Booking reminders, order and delivery updates | $0.0014 |
| Service | Replies inside the 24-hour window, after 1,000 free a month per number | $0.0014 |

For a clinic in Pune with 3,000 chats a month and about 4 replies each, 12,000 replies are 11,000 paid after the free 1,000: $15.40. Adding 2,000 reminders and updates ($2.80) and 1,000 offers ($11.80) brings Meta's bill to about $30.00 a month.

Work out your own month in the [cost calculator](/tools/whatsapp-api-cost-calculator). Source: [Meta](https://developers.facebook.com/docs/whatsapp/pricing)

## Questions from businesses in India

### Can an AI agent reply to my customers on WhatsApp in India?

Yes. Connect your business number through Meta's WhatsApp Business Platform and Kiko answers every message from your website, price lists and documents, day and night. Your team sees every chat in one inbox and can take over at any time.

### Does it reply in Hindi and Hinglish?

Yes. Kiko replies in the language the customer writes in: Hindi in Devanagari, Hinglish in English letters, English, or a regional language. You can also set it to always reply in English.

### How much does WhatsApp cost in India?

Meta's India rates since 1 October 2026 are $0.0118 per marketing message and $0.0014 per utility message, and each number gets 1,000 free service replies a month. Meta bills these to your own WhatsApp account and HeyKiko adds nothing to them; a HeyKiko plan covers the AI agent, the inbox and campaigns with its own credits.

### Can it tell customers where their order is?

Yes, if you connect your order database or keep order details in your knowledge. Kiko looks the order up read-only and answers in the customer's language; anything it can't sort out goes to your team.

### Can it book appointments in IST?

Yes. Set your calendar to India Standard Time and Kiko only offers your real open times, books the one the customer picks, and adds it to your Google Calendar.

### What does HeyKiko cost for an Indian business?

Plans start at $29 a month, billed in USD, after a 14-day free trial with no card. WhatsApp messages are billed by Meta separately.

## Related

- [Customer support in India](https://heykiko.io/ai-customer-support/india)
- [Sales and leads in India](https://heykiko.io/ai-sales-agent/india)
- [WhatsApp pricing in India](https://heykiko.io/whatsapp-api-pricing/india)
- [Train on your website](https://heykiko.io/features/train-on-your-website)
- [What is RAG?](https://heykiko.io/blog/what-is-rag)
- [Human hand-off](https://heykiko.io/features/human-handoff)
- [Lead capture](https://heykiko.io/features/lead-capture)
- [Appointment booking](https://heykiko.io/features/appointment-booking)
- [WhatsApp AI chatbot](https://heykiko.io/channels/whatsapp-ai-chatbot)
- [WhatsApp API pricing in 2026](https://heykiko.io/blog/whatsapp-business-api-pricing)
- [WhatsApp API cost calculator](https://heykiko.io/tools/whatsapp-api-cost-calculator)