# An AI agent for businesses in Indonesia

> An AI agent for Indonesian businesses that answers on WhatsApp, Telegram and your website from your own content, in Bahasa Indonesia and English, books in WIB and hands off to your team.

Canonical: https://heykiko.io/ai-agent/indonesia
Last updated: 2026-11-07

Kiko learns your website, catalogue and documents, then answers your customers on WhatsApp, Telegram and your website chat in Bahasa Indonesia, casual or formal, or in English. It books in your local time, captures leads, and hands the chat to your team when a person is needed.

## What Kiko does for Indonesian businesses

- **Answers from your own content**: Kiko reads your website, PDFs and price lists and answers only from them (retrieval-augmented generation, or RAG), with the page or file each answer came from. It doesn't make up a price or a phone number. [Learn more](https://heykiko.io/features/train-on-your-website)
- **Support that hands off**: When a customer asks for a person, or your knowledge doesn't cover the question, Kiko hands the chat to your team in a shared inbox with the whole conversation. [Learn more](https://heykiko.io/ai-customer-support/indonesia)
- **Sales and leads**: Kiko answers product questions, recommends from your catalogue and asks interested customers for their details, so your sales team in Indonesia gets a lead with the conversation attached. [Learn more](https://heykiko.io/ai-sales-agent/indonesia)
- **Bookings in your time zone**: Kiko offers your real open times in Western Indonesia Time (WIB, UTC+7), or WITA or WIT where you are, books the one the customer picks and adds it to your Google Calendar. [Learn more](https://heykiko.io/features/appointment-booking)
- **Answers from your database**: Connect your own database and Kiko can look up an order, a stock level or a delivery date, read-only, with what it may read decided in code. [Learn more](https://heykiko.io/features/database-answers)
- **Requests that need approval**: Refunds, complaints and custom quotes become cases your team approves, with the customer kept up to date. [Learn more](https://heykiko.io/features/cases-and-approvals)

## A sample conversation: A facial booked in casual Bahasa Indonesia

A customer asks in everyday Indonesian on WhatsApp. Kiko answers from the clinic's price list in the same tone and books a slot in WIB.

- **Customer**: Kak, facial acne berapa ya? Besok sore bisa gak?
- **Kiko**: Halo kak! Facial acne Rp350.000, sekitar 60 menit. Besok sore masih ada: (15.00 / 16.30)
- **Customer**: 16.30 kak
- **Kiko**: Siap kak, sudah aku booking-kan besok jam 16.30 ya!

Klinik Glowing, Jakarta Selatan is a sample business; the names and prices are made up.

## Languages your customers in Indonesia write in

Indonesian customers write in everyday Bahasa Indonesia, short and friendly, with “kak” and “gak” rather than textbook grammar. Kiko answers in the same register, from a catalogue in Indonesian or English.

- **Casual Bahasa Indonesia**: “Kak, masih ready gak? Bisa COD?” gets a friendly answer in the same style, not a stiff formal reply.
- **Formal when it fits**: Set the tone to formal in the agent's settings for a clinic, a law firm or a school, and Kiko writes accordingly.
- **Javanese and regional languages**: Customers who write in Javanese or Sundanese get a reply in their language. Try a few in the playground before you rely on it.
- **English too**: Tourists and expats writing in English get answers in English, from the same Indonesian knowledge.

## Where customers in Indonesia reach you

In Indonesia, WhatsApp is where people shop, book and ask questions, usually after seeing a product on Instagram, TikTok or a marketplace. Telegram is widely used for groups and channels, and your website serves people who search.

- **WhatsApp from social media**: Customers tap through from Instagram, TikTok and Facebook to WhatsApp. Kiko answers each one straight away on your business number.
- **Telegram for groups and channels**: Communities and courses on Telegram can ask questions there and get the same answers.
- **Website chat for search**: People who find you on Google can ask on your site and be booked or moved to WhatsApp.

## What WhatsApp costs in Indonesia

Meta's rates per delivered message (Indonesia), from its USD rate card effective 1 October 2026. Meta bills them to your own WhatsApp account; HeyKiko adds nothing to them.

| Message | What it's for | Rate |
| --- | --- | --- |
| Marketing | Offers and announcements, to customers who opted in | $0.0411 |
| Utility | Booking reminders, order and delivery updates | $0.025 |
| Service | Replies inside the 24-hour window, after 1,000 free a month per number | $0.025 |

For a beauty clinic in Jakarta with 1,500 chats a month and about 4 replies each, 6,000 replies are 5,000 paid after the free 1,000: $125.00. Adding 1,200 reminders and updates ($30.00) and 800 offers ($32.88) brings Meta's bill to about $187.88 a month.

Work out your own month in the [cost calculator](/tools/whatsapp-api-cost-calculator). Source: [Meta](https://developers.facebook.com/docs/whatsapp/pricing)

## Questions from businesses in Indonesia

### Can an AI agent reply to customers on WhatsApp in Indonesia?

Yes. Connect your business number through Meta's WhatsApp Business Platform and Kiko answers every message from your catalogue and documents, day and night. Your team can take over any chat.

### Does it reply in casual Bahasa Indonesia?

Yes. Kiko answers in the customer's language and tone, casual or formal, and in English for customers who write in English.

### How much does WhatsApp cost in Indonesia?

Meta's Indonesia rates since 1 October 2026 are $0.0411 per marketing message and $0.025 per utility message, and each number gets 1,000 free service replies a month. Meta bills these to your own WhatsApp account and HeyKiko adds nothing to them.

### Can it book in WIB, WITA or WIT?

Yes. Set the agent's calendar to your branch's time zone and Kiko offers only your real open times there, books the one the customer picks, and adds it to your Google Calendar.

### What does HeyKiko cost for an Indonesian business?

Plans start at $29 a month, billed in USD, after a 14-day free trial with no card. WhatsApp messages are billed by Meta separately.

## Related

- [Customer support in Indonesia](https://heykiko.io/ai-customer-support/indonesia)
- [Sales and leads in Indonesia](https://heykiko.io/ai-sales-agent/indonesia)
- [WhatsApp pricing in Indonesia](https://heykiko.io/whatsapp-api-pricing/indonesia)
- [WhatsApp AI chatbot](https://heykiko.io/channels/whatsapp-ai-chatbot)
- [Telegram AI bot](https://heykiko.io/channels/telegram-ai-chatbot)
- [Product answers](https://heykiko.io/features/product-answers)
- [AI for online stores](https://heykiko.io/blog/ai-for-online-stores)
- [What is RAG?](https://heykiko.io/blog/what-is-rag)
- [WhatsApp API cost calculator](https://heykiko.io/tools/whatsapp-api-cost-calculator)