# An AI agent for businesses in Malaysia

> An AI agent for Malaysian businesses that answers on WhatsApp, Telegram and your website from your own content, in Malay, English and Chinese, books in Malaysia time and hands off to your team.

Canonical: https://heykiko.io/ai-agent/malaysia
Last updated: 2026-11-07

Kiko learns your website, price list and documents, then answers your customers on WhatsApp, Telegram and your website chat, in Malay, English, Chinese or a mix of all three. It books appointments in Malaysia time, captures leads, and hands the chat to your team when a person is needed.

## What Kiko does for Malaysian businesses

- **Answers from your own content**: Kiko reads your website, PDFs and price lists and answers only from them (retrieval-augmented generation, or RAG), with the page or file each answer came from. It doesn't make up a price or a phone number. [Learn more](https://heykiko.io/features/train-on-your-website)
- **Support that hands off**: When a customer asks for a person, or your knowledge doesn't cover the question, Kiko hands the chat to your team in a shared inbox with the whole conversation. [Learn more](https://heykiko.io/ai-customer-support/malaysia)
- **Sales and leads**: Kiko answers product questions, recommends from your catalogue and asks interested customers for their details, so your sales team in Malaysia gets a lead with the conversation attached. [Learn more](https://heykiko.io/ai-sales-agent/malaysia)
- **Bookings in your time zone**: Kiko offers your real open times in Malaysia time (MYT, UTC+8), books the one the customer picks and adds it to your Google Calendar. [Learn more](https://heykiko.io/features/appointment-booking)
- **Answers from your database**: Connect your own database and Kiko can look up an order, a stock level or a delivery date, read-only, with what it may read decided in code. [Learn more](https://heykiko.io/features/database-answers)
- **Requests that need approval**: Refunds, complaints and custom quotes become cases your team approves, with the customer kept up to date. [Learn more](https://heykiko.io/features/cases-and-approvals)

## A sample conversation: A car service booked in Manglish

A customer asks in a mix of English and Malay on WhatsApp. Kiko answers from the workshop's price list and books a slot in Malaysia time.

- **Customer**: Hi boss, Myvi service minyak hitam berapa? Sabtu ada slot tak?
- **Kiko**: Hi! Engine oil service for a Myvi is RM129, including the oil filter, about 45 minutes. Saturday ada slot: (9:30 AM / 11:00 AM / 2:00 PM)
- **Customer**: 11:00 AM
- **Kiko**: Siap! Booked for Saturday 11am. Jumpa nanti!

Speedy Auto, Petaling Jaya is a sample business; the names and prices are made up.

## Languages your customers in Malaysia write in

Malaysian customers move between Malay, English and Chinese in one conversation, often in one sentence. Kiko follows the customer's language and answers from your knowledge in whichever language you wrote it.

- **Bahasa Melayu**: A customer who writes in Malay gets the answer in Malay, from a price list written in English.
- **Manglish, understood**: “Boss, Saturday can service or not? Price how much?” is a booking question, and Kiko treats it as one.
- **Chinese and Tamil**: Customers who write in Chinese or Tamil get replies in the same language. Test a few in the playground with your own content first.
- **One language if you prefer**: Set a fixed reply language of English and Kiko answers every customer in English.

## Where customers in Malaysia reach you

In Malaysia, WhatsApp is how customers book, ask for prices and chase orders, often straight from a Facebook or Instagram post. Telegram is popular for groups and updates, and your website catches people searching on Google.

- **WhatsApp from your posts and ads**: Customers tap WhatsApp from your social posts and ads. Kiko answers every one of them at once, on your business number.
- **Telegram channels and groups**: Businesses that already run Telegram for updates can answer questions there with the same agent and knowledge.
- **Website chat for search traffic**: Visitors from Google can ask on your site and be booked in or moved to WhatsApp.

## What WhatsApp costs in Malaysia

Meta's rates per delivered message (Malaysia), from its USD rate card effective 1 October 2026. Meta bills them to your own WhatsApp account; HeyKiko adds nothing to them.

| Message | What it's for | Rate |
| --- | --- | --- |
| Marketing | Offers and announcements, to customers who opted in | $0.086 |
| Utility | Booking reminders, order and delivery updates | $0.014 |
| Service | Replies inside the 24-hour window, after 1,000 free a month per number | $0.014 |

For a car workshop in Petaling Jaya with 900 chats a month and about 4 replies each, 3,600 replies are 2,600 paid after the free 1,000: $36.40. Adding 900 reminders and updates ($12.60) and 300 offers ($25.80) brings Meta's bill to about $74.80 a month.

Work out your own month in the [cost calculator](/tools/whatsapp-api-cost-calculator). Source: [Meta](https://developers.facebook.com/docs/whatsapp/pricing)

## Questions from businesses in Malaysia

### Can an AI agent reply to customers on WhatsApp in Malaysia?

Yes. Connect your business number through Meta's WhatsApp Business Platform and Kiko answers every message from your own website and documents, day and night, with your team able to take over at any time.

### Does it reply in Malay and Chinese?

Yes. Kiko answers in Malay, English, Chinese or Tamil, following the language the customer writes in, and understands Manglish. You can also fix the reply language to English.

### How much does WhatsApp cost in Malaysia?

Meta's Malaysia rates since 1 October 2026 are $0.086 per marketing message and $0.014 per utility message, and each number gets 1,000 free service replies a month. Meta bills these to your own WhatsApp account and HeyKiko adds nothing to them.

### Can it take bookings in Malaysia time?

Yes. Set your calendar to Malaysia time and Kiko offers only your real open times, books the one the customer picks, and adds it to your Google Calendar.

### What does HeyKiko cost for a Malaysian business?

Plans start at $29 a month, billed in USD, after a 14-day free trial with no card. WhatsApp messages are billed by Meta separately.

## Related

- [Customer support in Malaysia](https://heykiko.io/ai-customer-support/malaysia)
- [Sales and leads in Malaysia](https://heykiko.io/ai-sales-agent/malaysia)
- [WhatsApp pricing in Malaysia](https://heykiko.io/whatsapp-api-pricing/malaysia)
- [WhatsApp AI chatbot](https://heykiko.io/channels/whatsapp-ai-chatbot)
- [Train on your website](https://heykiko.io/features/train-on-your-website)
- [What is RAG?](https://heykiko.io/blog/what-is-rag)
- [Shared WhatsApp inbox](https://heykiko.io/blog/shared-whatsapp-inbox)
- [Appointment booking](https://heykiko.io/features/appointment-booking)
- [WhatsApp API cost calculator](https://heykiko.io/tools/whatsapp-api-cost-calculator)