# An AI agent for businesses in Nepal

> An AI agent for businesses in Nepal that answers on WhatsApp, your website and Telegram from your own content, in Nepali, Romanised Nepali and English, books in Nepal time and hands off to your team.

Canonical: https://heykiko.io/ai-agent/nepal
Last updated: 2026-11-07

Kiko learns your website, price list and documents, then answers customers and travellers on WhatsApp, your website chat and Telegram in Nepali or English. It books in Nepal time, captures leads, and hands the chat to your team when a person is needed.

## What Kiko does for Nepali businesses

- **Answers from your own content**: Kiko reads your website, PDFs and price lists and answers only from them (retrieval-augmented generation, or RAG), with the page or file each answer came from. It doesn't make up a price or a phone number. [Learn more](https://heykiko.io/features/train-on-your-website)
- **Support that hands off**: When a customer asks for a person, or your knowledge doesn't cover the question, Kiko hands the chat to your team in a shared inbox with the whole conversation. [Learn more](https://heykiko.io/features/human-handoff)
- **Sales and leads**: Kiko answers product questions, recommends from your catalogue and asks interested customers for their details, so your sales team in Nepal gets a lead with the conversation attached. [Learn more](https://heykiko.io/features/lead-capture)
- **Bookings in your time zone**: Kiko offers your real open times in Nepal time (UTC+5:45), books the one the customer picks and adds it to your Google Calendar. [Learn more](https://heykiko.io/features/appointment-booking)
- **Answers from your database**: Connect your own database and Kiko can look up an order, a stock level or a delivery date, read-only, with what it may read decided in code. [Learn more](https://heykiko.io/features/database-answers)
- **Requests that need approval**: Refunds, complaints and custom quotes become cases your team approves, with the customer kept up to date. [Learn more](https://heykiko.io/features/cases-and-approvals)

## A sample conversation: A trek enquiry from abroad, captured as a lead

A traveller in the UK asks about the Annapurna circuit. Kiko answers from the agency's itinerary and price list and takes the details for the team.

- **Customer**: Hi! How much is the Annapurna Circuit trek in late March, 2 people?
- **Kiko**: Hi! Our 14-day Annapurna Circuit is $1,290 per person, including permits, guide, porter and teahouse stays. Late March is a great time. Shall I hold dates for you?
- **Customer**: Yes, 20 March start. James Hall
- **Kiko**: Thanks James! I've passed this to our team to confirm guide availability for 20 March.

Summit Trails, Kathmandu is a sample business; the names and prices are made up.

## Languages your customers in Nepal write in

Nepali customers often type Nepali in English letters, and trekking and travel businesses hear from visitors in English, Chinese, Hindi and Korean.

- **Romanised Nepali**: “Bholi ko lagi booking milcha? Kati parcha?” gets a reply in the same Romanised Nepali.
- **Devanagari**: Customers who write in Devanagari get the answer in Devanagari.
- **Travellers' languages**: Trekking agencies and hotels answer visitors in English, Chinese, Hindi or Korean from one set of knowledge.

## Where customers in Nepal reach you

WhatsApp is how travellers and overseas customers reach Nepali businesses, and your website is where people plan a trip or compare services. Kiko answers on both, and on Telegram.

- **WhatsApp for travellers**: Visitors planning a trek or a stay message your WhatsApp number from abroad; Kiko answers whatever the hour in their time zone.
- **Website chat for trip planning**: People comparing treks, tours and hotels ask on your site and leave their details.
- **Telegram**: Groups and communities on Telegram can ask there too.

## What WhatsApp costs in Nepal

Meta's rates per delivered message (Nepal), from its USD rate card effective 1 October 2026. Meta bills them to your own WhatsApp account; HeyKiko adds nothing to them.

| Message | What it's for | Rate |
| --- | --- | --- |
| Marketing | Offers and announcements, to customers who opted in | $0.0732 |
| Utility | Booking reminders, order and delivery updates | $0.0034 |
| Service | Replies inside the 24-hour window, after 1,000 free a month per number | $0.0034 |

For a trekking agency in Thamel with 800 chats a month and about 6 replies each, 4,800 replies are 3,800 paid after the free 1,000: $12.92. Adding 400 reminders and updates ($1.36) brings Meta's bill to about $14.28 a month.

Work out your own month in the [cost calculator](/tools/whatsapp-api-cost-calculator). Source: [Meta](https://developers.facebook.com/docs/whatsapp/pricing)

## Questions from businesses in Nepal

### Can an AI agent answer WhatsApp enquiries for a business in Nepal?

Yes. Kiko answers on WhatsApp, your website and Telegram from your own price lists and documents, in Nepali or the traveller's language, and passes bookings to your team.

### Can my team take over a booking?

Yes. Kiko collects the trek, dates and group size, then hands the chat to your team to confirm guides and permits.

### Does it handle Nepal's 5:45 time zone?

Yes. Set your calendar to Nepal time and every time Kiko offers or books uses it.

### How much does WhatsApp cost in Nepal?

Since 1 October 2026, Meta charges $0.0732 per marketing message and $0.0034 per utility message to Nepali numbers, with 1,000 free service replies a month per number.

### What does HeyKiko cost for a business in Nepal?

Plans start at $29 a month, billed in USD, after a 14-day free trial with no card.

## Related

- [WhatsApp pricing in Nepal](https://heykiko.io/whatsapp-api-pricing/nepal)
- [WhatsApp AI chatbot](https://heykiko.io/channels/whatsapp-ai-chatbot)
- [Lead capture](https://heykiko.io/features/lead-capture)
- [HeyKiko in India](https://heykiko.io/ai-agent/india)