# An AI agent for businesses in Pakistan

> An AI agent for Pakistani businesses that answers on WhatsApp, Telegram and your website from your own content, in Urdu, Roman Urdu and English, books in PKT and hands off to your team.

Canonical: https://heykiko.io/ai-agent/pakistan
Last updated: 2026-11-07

Kiko learns your website, price list and documents, then answers your customers on WhatsApp, Telegram and your website chat in Urdu, Roman Urdu or English. It books appointments in Pakistan time, captures leads, and hands the chat to your team when a person is needed.

## What Kiko does for Pakistani businesses

- **Answers from your own content**: Kiko reads your website, PDFs and price lists and answers only from them (retrieval-augmented generation, or RAG), with the page or file each answer came from. It doesn't make up a price or a phone number. [Learn more](https://heykiko.io/features/train-on-your-website)
- **Support that hands off**: When a customer asks for a person, or your knowledge doesn't cover the question, Kiko hands the chat to your team in a shared inbox with the whole conversation. [Learn more](https://heykiko.io/features/human-handoff)
- **Sales and leads**: Kiko answers product questions, recommends from your catalogue and asks interested customers for their details, so your sales team in Pakistan gets a lead with the conversation attached. [Learn more](https://heykiko.io/features/lead-capture)
- **Bookings in your time zone**: Kiko offers your real open times in Pakistan time (PKT, UTC+5), books the one the customer picks and adds it to your Google Calendar. [Learn more](https://heykiko.io/features/appointment-booking)
- **Answers from your database**: Connect your own database and Kiko can look up an order, a stock level or a delivery date, read-only, with what it may read decided in code. [Learn more](https://heykiko.io/features/database-answers)
- **Requests that need approval**: Refunds, complaints and custom quotes become cases your team approves, with the customer kept up to date. [Learn more](https://heykiko.io/features/cases-and-approvals)

## A sample conversation: A consultation booked in Roman Urdu

A patient asks in Roman Urdu on WhatsApp late in the evening. Kiko answers from the clinic's fee list in the same style and books a consultation.

- **Customer**: Assalam o alaikum, acne treatment ki consultation fee kitni hai? Kal mil sakti hai?
- **Kiko**: Walaikum assalam! Consultation fee Rs 3,000 hai. Kal ke liye ye time available hain: (4:00 PM / 6:30 PM)
- **Customer**: 6:30 PM
- **Kiko**: Ho gaya! Kal 6:30 PM aapki consultation confirm hai.

Glow Skin Clinic, Lahore is a sample business; the names and prices are made up.

## Languages your customers in Pakistan write in

Pakistani customers mostly type Urdu in English letters, mixed with English words, and some write in Urdu script. Kiko answers each the way they wrote, from knowledge in English or Urdu.

- **Roman Urdu**: “Kal appointment mil sakti hai? Fees kitni hai?” gets an answer in the same Roman Urdu, not a switch to formal English.
- **Urdu script**: A customer who writes in Urdu script gets the reply in Urdu script.
- **Punjabi, Sindhi, Pashto**: Kiko replies in regional languages to customers who use them. Check a few answers in the playground with your own content first.
- **English for professional services**: Fix the reply language to English if your clinic, firm or school prefers it for every customer.

## Where customers in Pakistan reach you

In Pakistan, WhatsApp is where customers ask about prices, book and follow up, often after seeing you on Facebook or Instagram. Your website catches people searching on Google.

- **WhatsApp, day and night**: Connect your business number through Meta's WhatsApp Business Platform; Kiko answers every message, including late at night when many enquiries arrive.
- **Website chat for search traffic**: Someone comparing clinics or academies on Google can get their question answered on your site before they call anyone else.
- **Telegram for courses and groups**: Academies and communities that run on Telegram can answer questions there with the same agent.

## What WhatsApp costs in Pakistan

Meta's rates per delivered message (Pakistan), from its USD rate card effective 1 October 2026. Meta bills them to your own WhatsApp account; HeyKiko adds nothing to them.

| Message | What it's for | Rate |
| --- | --- | --- |
| Marketing | Offers and announcements, to customers who opted in | $0.0473 |
| Utility | Booking reminders, order and delivery updates | $0.015 |
| Service | Replies inside the 24-hour window, after 1,000 free a month per number | $0.015 |

For a skin clinic in Lahore with 1,200 chats a month and about 4 replies each, 4,800 replies are 3,800 paid after the free 1,000: $57.00. Adding 1,000 reminders and updates ($15.00) and 500 offers ($23.65) brings Meta's bill to about $95.65 a month.

Work out your own month in the [cost calculator](/tools/whatsapp-api-cost-calculator). Source: [Meta](https://developers.facebook.com/docs/whatsapp/pricing)

## Questions from businesses in Pakistan

### Can an AI agent reply to customers on WhatsApp in Pakistan?

Yes. Connect your business number through Meta's WhatsApp Business Platform and Kiko answers every message from your own website and documents, day and night, with your team able to take over.

### Does it understand Roman Urdu?

Yes. Kiko answers in Roman Urdu to customers who write it, in Urdu script to those who use it, and in English. You can also fix the reply language to English.

### How much does WhatsApp cost in Pakistan?

Meta's Pakistan rates since 1 October 2026 are $0.0473 per marketing message and $0.015 per utility message, with 1,000 free service replies a month per number. Meta bills these to your own WhatsApp account.

### Can it book in Pakistan time?

Yes. Set your calendar to Pakistan time and Kiko offers only your real open times, books the one the customer picks and adds it to your Google Calendar.

### What does HeyKiko cost for a Pakistani business?

Plans start at $29 a month, billed in USD, after a 14-day free trial with no card.

## Related

- [WhatsApp pricing in Pakistan](https://heykiko.io/whatsapp-api-pricing/pakistan)
- [WhatsApp AI chatbot](https://heykiko.io/channels/whatsapp-ai-chatbot)
- [Train on your website](https://heykiko.io/features/train-on-your-website)
- [Appointment booking](https://heykiko.io/features/appointment-booking)
- [Human hand-off](https://heykiko.io/features/human-handoff)
- [WhatsApp API cost calculator](https://heykiko.io/tools/whatsapp-api-cost-calculator)