# An AI agent for businesses in the Philippines

> An AI agent for businesses in the Philippines that answers on your website, WhatsApp and Telegram from your own content, in English, Filipino and Taglish, and hands off to your team.

Canonical: https://heykiko.io/ai-agent/philippines
Last updated: 2026-11-07

Kiko learns your website, price list and documents, then answers your customers on your website chat, WhatsApp and Telegram in English, Filipino or Taglish. It books appointments in Philippine time, captures leads, and hands the chat to your team when a person is needed.

## What Kiko does for Filipino businesses

- **Answers from your own content**: Kiko reads your website, PDFs and price lists and answers only from them (retrieval-augmented generation, or RAG), with the page or file each answer came from. It doesn't make up a price or a phone number. [Learn more](https://heykiko.io/features/train-on-your-website)
- **Support that hands off**: When a customer asks for a person, or your knowledge doesn't cover the question, Kiko hands the chat to your team in a shared inbox with the whole conversation. [Learn more](https://heykiko.io/features/human-handoff)
- **Sales and leads**: Kiko answers product questions, recommends from your catalogue and asks interested customers for their details, so your sales team in the Philippines gets a lead with the conversation attached. [Learn more](https://heykiko.io/features/lead-capture)
- **Bookings in your time zone**: Kiko offers your real open times in Philippine time (PHT, UTC+8), books the one the customer picks and adds it to your Google Calendar. [Learn more](https://heykiko.io/features/appointment-booking)
- **Answers from your database**: Connect your own database and Kiko can look up an order, a stock level or a delivery date, read-only, with what it may read decided in code. [Learn more](https://heykiko.io/features/database-answers)
- **Requests that need approval**: Refunds, complaints and custom quotes become cases your team approves, with the customer kept up to date. [Learn more](https://heykiko.io/features/cases-and-approvals)

## A sample conversation: A cleaning booked in Taglish

A patient asks on the clinic's website in Taglish. Kiko answers from the price list in the same mix and books a cleaning in Philippine time.

- **Customer**: Hi po, magkano po yung oral prophylaxis? Pwede po bukas ng hapon?
- **Kiko**: Hello po! Oral prophylaxis is ₱1,200, mga 45 minutes. Bukas ng hapon, available po ang: (2:00 PM / 4:30 PM)
- **Customer**: 4:30 PM po
- **Kiko**: Booked na po kayo bukas, 4:30 PM. See you!

SmileWorks Dental, Quezon City is a sample business; the names and prices are made up.

## Languages your customers in the Philippines write in

Filipino customers switch between English and Filipino freely and type Taglish as naturally as either. Kiko replies in the customer's own mix, from knowledge written in English.

- **Taglish**: “Magkano po yung cleaning? Pwede bukas?” gets a friendly answer in the same mix, with the po kept.
- **Filipino and English**: Customers who write only in Filipino or only in English get replies in that language.
- **Cebuano and Ilocano**: Kiko replies in regional languages to customers who use them; try a few in the playground first.
- **English-only if you want**: A business that works in English can fix the reply language to English for everyone.

## Where customers in the Philippines reach you

Filipino customers find businesses on social media and their websites, and many businesses send them on to WhatsApp to book or order. Kiko answers on your website, WhatsApp and Telegram.

- **Website chat**: Visitors on your site get answers and bookings on the spot, without waiting for a reply on social media.
- **WhatsApp for clients and overseas customers**: Professional services, BPO clients and customers abroad often prefer WhatsApp; Kiko answers there on your business number.
- **Telegram groups**: Communities and online sellers on Telegram can answer questions there with the same agent.

## What WhatsApp costs in the Philippines

Meta's rates per delivered message (Rest of Asia Pacific), from its USD rate card effective 1 October 2026. Meta bills them to your own WhatsApp account; HeyKiko adds nothing to them.

| Message | What it's for | Rate |
| --- | --- | --- |
| Marketing | Offers and announcements, to customers who opted in | $0.0842 |
| Utility | Booking reminders, order and delivery updates | $0.0113 |
| Service | Replies inside the 24-hour window, after 1,000 free a month per number | $0.0113 |

For a dental clinic in Quezon City with 600 chats a month and about 4 replies each, 2,400 replies are 1,400 paid after the free 1,000: $15.82. Adding 600 reminders and updates ($6.78) and 200 offers ($16.84) brings Meta's bill to about $39.44 a month.

Work out your own month in the [cost calculator](/tools/whatsapp-api-cost-calculator). Source: [Meta](https://developers.facebook.com/docs/whatsapp/pricing)

## Questions from businesses in the Philippines

### Can an AI agent answer customers for a business in the Philippines?

Yes. Kiko answers on your website chat, WhatsApp and Telegram from your own website and documents, day and night, and hands the chat to your team when a person is needed.

### Does it reply in Taglish?

Yes. Kiko answers in the customer's own mix of English and Filipino, keeps the po, and replies in English or Filipino to those who write in one language.

### How do customers from Facebook reach Kiko?

Add your WhatsApp link or website chat to your Facebook page, and Kiko answers everyone who taps through.

### How much does WhatsApp cost in the Philippines?

Meta prices the Philippines in its Rest of Asia Pacific market: since 1 October 2026, $0.0842 per marketing message and $0.0113 per utility message, with 1,000 free service replies a month per number.

### What does HeyKiko cost for a business in the Philippines?

Plans start at $29 a month, billed in USD, after a 14-day free trial with no card.

## Related

- [Website AI chatbot](https://heykiko.io/channels/website-ai-chatbot)
- [WhatsApp AI chatbot](https://heykiko.io/channels/whatsapp-ai-chatbot)
- [Train on your website](https://heykiko.io/features/train-on-your-website)
- [Appointment booking](https://heykiko.io/features/appointment-booking)