# An AI agent for businesses in Saudi Arabia

> An AI agent for Saudi businesses that answers on WhatsApp, your website and Telegram from your own content, in Arabic and English, books in Riyadh time and hands off to your team.

Canonical: https://heykiko.io/ai-agent/saudi-arabia
Last updated: 2026-11-07

Kiko learns your website, menu, price list and documents, then answers your customers on WhatsApp, your website chat and Telegram in Arabic or English. It books appointments in Saudi time, around your working week, captures leads, and hands the chat to your team when a person is needed.

## What Kiko does for Saudi businesses

- **Answers from your own content**: Kiko reads your website, PDFs and price lists and answers only from them (retrieval-augmented generation, or RAG), with the page or file each answer came from. It doesn't make up a price or a phone number. [Learn more](https://heykiko.io/features/train-on-your-website)
- **Support that hands off**: When a customer asks for a person, or your knowledge doesn't cover the question, Kiko hands the chat to your team in a shared inbox with the whole conversation. [Learn more](https://heykiko.io/ai-customer-support/saudi-arabia)
- **Sales and leads**: Kiko answers product questions, recommends from your catalogue and asks interested customers for their details, so your sales team in Saudi Arabia gets a lead with the conversation attached. [Learn more](https://heykiko.io/ai-sales-agent/saudi-arabia)
- **Bookings in your time zone**: Kiko offers your real open times in Saudi time (AST, UTC+3), books the one the customer picks and adds it to your Google Calendar. [Learn more](https://heykiko.io/features/appointment-booking)
- **Answers from your database**: Connect your own database and Kiko can look up an order, a stock level or a delivery date, read-only, with what it may read decided in code. [Learn more](https://heykiko.io/features/database-answers)
- **Requests that need approval**: Refunds, complaints and custom quotes become cases your team approves, with the customer kept up to date. [Learn more](https://heykiko.io/features/cases-and-approvals)

## A sample conversation: A table booked in Arabic for the weekend

A customer asks in Arabic on WhatsApp for a family table on Thursday night. Kiko answers from the restaurant's booking rules and books it in Saudi time.

- **Customer**: السلام عليكم، أبي أحجز طاولة عائلية لستة أشخاص الخميس الساعة 9 الليل
- **Kiko**: وعليكم السلام! متوفر قسم العائلات الخميس. الأوقات المتاحة: (8:30 PM / 9:30 PM)
- **Customer**: 9:30 PM
- **Kiko**: تم الحجز: الخميس 9:30 مساءً لستة أشخاص. حياكم الله!

Najd Grill, Riyadh is a sample business; the names and prices are made up.

## Languages your customers in Saudi Arabia write in

Most Saudi customers write in Arabic, often in Gulf dialect, and some in English or Arabizi. Kiko answers in the language and style the customer uses.

- **Gulf Arabic**: “كم السعر؟ عندكم موعد بكرة؟” is understood as the everyday question it is, and the answer comes back in natural Arabic, right to left.
- **Arabizi**: Customers who write Arabic in Latin letters and numbers, like “3ndkom mw3d?”, are understood too.
- **English for expats and business clients**: Customers who write in English get English replies from the same knowledge.

## Where customers in Saudi Arabia reach you

WhatsApp is where Saudi customers book, order and ask questions, from restaurants and clinics to car dealers. Your website reaches people searching, and Telegram is used by some groups.

- **WhatsApp first**: Connect your business number through Meta's WhatsApp Business Platform; Kiko answers every message on it at once.
- **Arabic website chat**: Visitors ask on your site in Arabic and read the answer right to left.
- **One shared inbox**: Every chat, on every channel, in one list your team works from together.

## What WhatsApp costs in Saudi Arabia

Meta's rates per delivered message (Saudi Arabia), from its USD rate card effective 1 October 2026. Meta bills them to your own WhatsApp account; HeyKiko adds nothing to them.

| Message | What it's for | Rate |
| --- | --- | --- |
| Marketing | Offers and announcements, to customers who opted in | $0.0576 |
| Utility | Booking reminders, order and delivery updates | $0.0107 |
| Service | Replies inside the 24-hour window, after 1,000 free a month per number | $0.0107 |

For a restaurant in Riyadh with 2,000 chats a month and about 3 replies each, 6,000 replies are 5,000 paid after the free 1,000: $53.50. Adding 2,500 reminders and updates ($26.75) and 800 offers ($46.08) brings Meta's bill to about $126.33 a month.

Work out your own month in the [cost calculator](/tools/whatsapp-api-cost-calculator). Source: [Meta](https://developers.facebook.com/docs/whatsapp/pricing)

## Questions from businesses in Saudi Arabia

### Can an AI agent answer WhatsApp messages for a business in Saudi Arabia?

Yes. Connect your business number through Meta's WhatsApp Business Platform and Kiko answers every message from your own website and documents, in Arabic or English, day and night.

### Does it understand Gulf Arabic?

Yes. Kiko understands everyday Gulf Arabic and Arabizi and replies in natural Arabic, which reads right to left on WhatsApp and in your website chat.

### How much does WhatsApp cost in Saudi Arabia?

Meta's Saudi rates since 1 October 2026 are $0.0576 per marketing message and $0.0107 per utility message, with 1,000 free service replies a month per number. Meta bills these to your own WhatsApp account.

### Can it follow a Friday–Saturday weekend and prayer breaks?

Yes. Set your opening hours and closed days, with breaks within the day, and Kiko only offers times you're open.

### What does HeyKiko cost for a Saudi business?

HeyKiko plans start at $29 a month after a 14-day free trial with no card. Plans are billed in USD.

## Related

- [Customer support in Saudi Arabia](https://heykiko.io/ai-customer-support/saudi-arabia)
- [Sales and leads in Saudi Arabia](https://heykiko.io/ai-sales-agent/saudi-arabia)
- [WhatsApp pricing in Saudi Arabia](https://heykiko.io/whatsapp-api-pricing/saudi-arabia)
- [WhatsApp AI chatbot](https://heykiko.io/channels/whatsapp-ai-chatbot)
- [Appointment booking](https://heykiko.io/features/appointment-booking)
- [Product answers](https://heykiko.io/features/product-answers)
- [HeyKiko in the UAE](https://heykiko.io/ai-agent/uae)