# An AI agent for businesses in Singapore

> An AI agent for Singapore businesses that answers on WhatsApp, Telegram and your website from your own content, in English, Chinese and Malay, books in SGT and hands off to your team.

Canonical: https://heykiko.io/ai-agent/singapore
Last updated: 2026-11-07

Kiko learns your website, menus, price lists and documents, then answers your customers on WhatsApp, Telegram and your website chat, in English, Chinese, Malay or whichever language they write in. It books in Singapore time, captures leads, and hands the chat to your team when a person is needed.

## What Kiko does for Singapore businesses

- **Answers from your own content**: Kiko reads your website, PDFs and price lists and answers only from them (retrieval-augmented generation, or RAG), with the page or file each answer came from. It doesn't make up a price or a phone number. [Learn more](https://heykiko.io/features/train-on-your-website)
- **Support that hands off**: When a customer asks for a person, or your knowledge doesn't cover the question, Kiko hands the chat to your team in a shared inbox with the whole conversation. [Learn more](https://heykiko.io/ai-customer-support/singapore)
- **Sales and leads**: Kiko answers product questions, recommends from your catalogue and asks interested customers for their details, so your sales team in Singapore gets a lead with the conversation attached. [Learn more](https://heykiko.io/ai-sales-agent/singapore)
- **Bookings in your time zone**: Kiko offers your real open times in Singapore time (SGT, UTC+8), books the one the customer picks and adds it to your Google Calendar. [Learn more](https://heykiko.io/features/appointment-booking)
- **Answers from your database**: Connect your own database and Kiko can look up an order, a stock level or a delivery date, read-only, with what it may read decided in code. [Learn more](https://heykiko.io/features/database-answers)
- **Requests that need approval**: Refunds, complaints and custom quotes become cases your team approves, with the customer kept up to date. [Learn more](https://heykiko.io/features/cases-and-approvals)

## A sample conversation: A trial class booked in Singlish

A parent asks in Singlish on WhatsApp. Kiko answers from the centre's timetable and fees and books a trial class in Singapore time.

- **Customer**: Hi, P5 maths got Saturday class or not? How much ah?
- **Kiko**: Yes! P5 Maths is on Saturdays, 10am to 11:30am, at $320 a month for 4 lessons. The first trial class is free. Want me to book one? (This Sat 10am / Next Sat 10am)
- **Customer**: This Sat 10am
- **Kiko**: Done! See you on Saturday at 10am at our Bishan centre.

Bright Minds Tuition, Bishan is a sample business; the names and prices are made up.

## Languages your customers in Singapore write in

Singapore customers write in English most of the time, slip into Singlish, and some prefer Chinese, Malay or Tamil. Kiko replies in the language the customer writes in, from knowledge written in English.

- **Singlish, understood**: “Can book tmr or not ah?” is a booking request. Kiko understands it and answers in plain, friendly English.
- **Chinese for customers who prefer it**: A customer who writes in Chinese gets the answer in Chinese, even when your price list is in English.
- **Malay and Tamil**: Kiko replies in Malay or Tamil to customers who write in them. Try a few questions in the playground before you go live.
- **Or always English**: Set the reply language to English and every answer comes back in English, whatever the customer writes.

## Where customers in Singapore reach you

Singapore customers message businesses on WhatsApp for bookings, orders and quick questions, and Telegram is common for communities, classes and alerts. Your website chat catches people comparing before they call.

- **WhatsApp for bookings and orders**: Connect your business number through Meta's WhatsApp Business Platform. Kiko answers straight away, and your team sees every chat in one inbox.
- **Telegram for classes and communities**: Tuition centres, gyms and interest groups often run on Telegram. The same agent answers there from the same knowledge.
- **Website chat for the comparison stage**: Visitors reading your services and prices can ask on the spot, and Kiko can book them in or carry on over WhatsApp.

## What WhatsApp costs in Singapore

Meta's rates per delivered message (Singapore), from its USD rate card effective 1 October 2026. Meta bills them to your own WhatsApp account; HeyKiko adds nothing to them.

| Message | What it's for | Rate |
| --- | --- | --- |
| Marketing | Offers and announcements, to customers who opted in | $0.0732 |
| Utility | Booking reminders, order and delivery updates | $0.016 |
| Service | Replies inside the 24-hour window, after 1,000 free a month per number | $0.016 |

For a renovation firm in Tampines with 1,500 chats a month and about 5 replies each, 7,500 replies are 6,500 paid after the free 1,000: $104.00. Adding 800 reminders and updates ($12.80) and 500 offers ($36.60) brings Meta's bill to about $153.40 a month.

Work out your own month in the [cost calculator](/tools/whatsapp-api-cost-calculator). Source: [Meta](https://developers.facebook.com/docs/whatsapp/pricing)

## Questions from businesses in Singapore

### Can an AI agent answer my customers on WhatsApp in Singapore?

Yes. Connect your business number through Meta's WhatsApp Business Platform and Kiko answers every message from your website and documents, day and night. Your team sees every chat in one inbox and can take over any time.

### Does it understand Singlish and reply in Chinese?

Kiko understands Singlish and answers in clear English, and replies in Chinese, Malay or Tamil to customers who write in them. You can also set it to always answer in English.

### How much does WhatsApp cost in Singapore?

Meta's Singapore rates since 1 October 2026 are $0.0732 per marketing message and $0.016 per utility message, and each number gets 1,000 free service replies a month. Meta bills these to your own WhatsApp account and HeyKiko adds nothing to them.

### Can it book appointments in Singapore time?

Yes. Set your calendar to Singapore time and Kiko only offers your real open times, books the one the customer picks, and adds it to your Google Calendar.

### Is HeyKiko a Singapore company?

Yes. HeyKiko is made by Hannsville Technologies Pte. Ltd. in Singapore, and uploaded files are stored in Singapore.

### What does HeyKiko cost for a Singapore business?

Plans start at SGD 39 a month, billed in SGD, after a 14-day free trial with no card. WhatsApp messages are billed by Meta separately.

## Related

- [Customer support in Singapore](https://heykiko.io/ai-customer-support/singapore)
- [Sales and leads in Singapore](https://heykiko.io/ai-sales-agent/singapore)
- [WhatsApp pricing in Singapore](https://heykiko.io/whatsapp-api-pricing/singapore)
- [Train on your website](https://heykiko.io/features/train-on-your-website)
- [What is RAG?](https://heykiko.io/blog/what-is-rag)
- [Human hand-off](https://heykiko.io/features/human-handoff)
- [Appointment booking](https://heykiko.io/features/appointment-booking)
- [Telegram AI bot](https://heykiko.io/channels/telegram-ai-chatbot)
- [Telegram vs WhatsApp for business](https://heykiko.io/blog/telegram-vs-whatsapp-for-business)
- [WhatsApp API cost calculator](https://heykiko.io/tools/whatsapp-api-cost-calculator)