# An AI agent for businesses in Sri Lanka

> An AI agent for Sri Lankan businesses that answers on WhatsApp, your website and Telegram from your own content, in Sinhala, Tamil and English, and hands off to your team.

Canonical: https://heykiko.io/ai-agent/sri-lanka
Last updated: 2026-11-07

Kiko learns your website, rate card and documents, then answers your customers and guests on WhatsApp, your website chat and Telegram in Sinhala, Tamil or English. It books in Sri Lanka time, captures leads, and hands the chat to your team when a person is needed.

## What Kiko does for Sri Lankan businesses

- **Answers from your own content**: Kiko reads your website, PDFs and price lists and answers only from them (retrieval-augmented generation, or RAG), with the page or file each answer came from. It doesn't make up a price or a phone number. [Learn more](https://heykiko.io/features/train-on-your-website)
- **Support that hands off**: When a customer asks for a person, or your knowledge doesn't cover the question, Kiko hands the chat to your team in a shared inbox with the whole conversation. [Learn more](https://heykiko.io/features/human-handoff)
- **Sales and leads**: Kiko answers product questions, recommends from your catalogue and asks interested customers for their details, so your sales team in Sri Lanka gets a lead with the conversation attached. [Learn more](https://heykiko.io/features/lead-capture)
- **Bookings in your time zone**: Kiko offers your real open times in Sri Lanka time (UTC+5:30), books the one the customer picks and adds it to your Google Calendar. [Learn more](https://heykiko.io/features/appointment-booking)
- **Answers from your database**: Connect your own database and Kiko can look up an order, a stock level or a delivery date, read-only, with what it may read decided in code. [Learn more](https://heykiko.io/features/database-answers)
- **Requests that need approval**: Refunds, complaints and custom quotes become cases your team approves, with the customer kept up to date. [Learn more](https://heykiko.io/features/cases-and-approvals)

## A sample conversation: A room enquiry from Germany, answered in German

A guest in Germany writes in German at night, Sri Lanka time. Kiko answers from the villa's rate card in German and takes the booking request for the team.

- **Customer**: Hallo, habt ihr vom 12. bis 15. Januar ein Doppelzimmer mit Meerblick frei? Was kostet es?
- **Kiko**: Hallo! Ja, ein Doppelzimmer mit Meerblick ist frei: 95 USD pro Nacht inklusive Frühstück, also 285 USD für drei Nächte. Soll ich es für Sie anfragen?
- **Customer**: Ja, bitte. Anna Weber
- **Kiko**: Danke, Anna! Ihre Anfrage ist eingegangen; das Team bestätigt sie am Morgen.

Lighthouse Villa, Galle is a sample business; the names and prices are made up.

## Languages your customers in Sri Lanka write in

Sri Lankan customers write in Sinhala, Tamil or English, and often type Sinhala in English letters. Tourism businesses also hear from guests in German, Russian, French and Chinese.

- **Singlish, Sri Lankan style**: “Heta room ekak thiyenawada? Kiyada?” gets a reply in the same romanised Sinhala.
- **Sinhala and Tamil scripts**: Customers who write in Sinhala or Tamil script get replies in that script.
- **Guests from abroad**: Hotels and tour operators answer German, Russian, French and Chinese speakers in their language from English rate cards.

## Where customers in Sri Lanka reach you

WhatsApp is the main way Sri Lankans and visiting guests message a business, and your website catches travellers planning ahead. Kiko answers on both, and on Telegram.

- **WhatsApp for guests and customers**: Travellers abroad and locals alike message your business number; Kiko answers at once, whatever their time zone.
- **Website chat for planning**: Visitors comparing hotels or tours get rates and availability on your site.
- **Telegram**: Communities on Telegram can ask there and get the same answers.

## What WhatsApp costs in Sri Lanka

Meta's rates per delivered message (Sri Lanka), from its USD rate card effective 1 October 2026. Meta bills them to your own WhatsApp account; HeyKiko adds nothing to them.

| Message | What it's for | Rate |
| --- | --- | --- |
| Marketing | Offers and announcements, to customers who opted in | $0.0732 |
| Utility | Booking reminders, order and delivery updates | $0.002 |
| Service | Replies inside the 24-hour window, after 1,000 free a month per number | $0.002 |

For a boutique hotel in Galle with 600 chats a month and about 6 replies each, 3,600 replies are 2,600 paid after the free 1,000: $5.20. Adding 500 reminders and updates ($1.00) brings Meta's bill to about $6.20 a month.

Work out your own month in the [cost calculator](/tools/whatsapp-api-cost-calculator). Source: [Meta](https://developers.facebook.com/docs/whatsapp/pricing)

## Questions from businesses in Sri Lanka

### Can an AI agent answer guests on WhatsApp for a Sri Lankan hotel?

Yes. Kiko answers guests on WhatsApp, your website and Telegram from your rate card and documents, in their own language, and passes booking requests to your team.

### Can it answer guests at night?

Yes. Kiko answers guests whenever they write, which for overseas travellers is often the middle of the night in Sri Lanka, and your team follows up in the morning.

### Does it reply in Sinhala and Tamil?

Yes, in either script or in romanised Sinhala, and in English and many visitor languages.

### How much does WhatsApp cost in Sri Lanka?

Since 1 October 2026, Meta charges $0.0732 per marketing message and $0.002 per utility message to Sri Lankan numbers, with 1,000 free service replies a month per number.

### What does HeyKiko cost for a Sri Lankan business?

Plans start at $29 a month, billed in USD, after a 14-day free trial with no card.

## Related

- [WhatsApp pricing in Sri Lanka](https://heykiko.io/whatsapp-api-pricing/sri-lanka)
- [WhatsApp AI chatbot](https://heykiko.io/channels/whatsapp-ai-chatbot)
- [Lead capture](https://heykiko.io/features/lead-capture)
- [Human hand-off](https://heykiko.io/features/human-handoff)