# An AI agent for businesses in Türkiye

> An AI agent for businesses in Türkiye that answers on WhatsApp, your website and Telegram from your own content, in Turkish and English, books in Turkey time and hands off to your team.

Canonical: https://heykiko.io/ai-agent/turkey
Last updated: 2026-11-07

Kiko learns your website, price list and documents, then answers your customers on WhatsApp, your website chat and Telegram in Turkish, English, Arabic or Russian. It books appointments in Turkey time, captures leads, and hands the chat to your team when a person is needed.

## What Kiko does for Turkish businesses

- **Answers from your own content**: Kiko reads your website, PDFs and price lists and answers only from them (retrieval-augmented generation, or RAG), with the page or file each answer came from. It doesn't make up a price or a phone number. [Learn more](https://heykiko.io/features/train-on-your-website)
- **Support that hands off**: When a customer asks for a person, or your knowledge doesn't cover the question, Kiko hands the chat to your team in a shared inbox with the whole conversation. [Learn more](https://heykiko.io/features/human-handoff)
- **Sales and leads**: Kiko answers product questions, recommends from your catalogue and asks interested customers for their details, so your sales team in Turkey gets a lead with the conversation attached. [Learn more](https://heykiko.io/features/lead-capture)
- **Bookings in your time zone**: Kiko offers your real open times in Turkey time (TRT, UTC+3), books the one the customer picks and adds it to your Google Calendar. [Learn more](https://heykiko.io/features/appointment-booking)
- **Answers from your database**: Connect your own database and Kiko can look up an order, a stock level or a delivery date, read-only, with what it may read decided in code. [Learn more](https://heykiko.io/features/database-answers)
- **Requests that need approval**: Refunds, complaints and custom quotes become cases your team approves, with the customer kept up to date. [Learn more](https://heykiko.io/features/cases-and-approvals)

## A sample conversation: An international patient's consultation booked in Arabic

A prospective patient writes in Arabic on WhatsApp. Kiko answers from the clinic's package list in Arabic and books an online consultation in Turkey time.

- **Customer**: مرحبا، كم سعر زراعة الشعر؟ هل يشمل الفندق؟
- **Kiko**: أهلاً! باقة زراعة الشعر تبدأ من 2,200 يورو وتشمل ليلتين في الفندق والنقل من المطار. هل تريد استشارة عبر الفيديو؟ (Wed 3 PM / Thu 11 AM)
- **Customer**: Thu 11 AM
- **Kiko**: تم الحجز: الخميس الساعة 11 صباحاً بتوقيت تركيا.

Bosphorus Hair Clinic, Istanbul is a sample business; the names and prices are made up.

## Languages your customers in Turkey write in

Turkish customers write in Turkish, often without the special letters on a phone keyboard, and businesses in tourism and health travel hear from Arabic, Russian, German and English speakers too.

- **Turkish, typed fast**: “Yarin icin randevu var mi?” without ç, ğ, ı, ş or ü is understood, and the answer comes back in proper Turkish.
- **For international clients**: Clinics, hotels and tour operators get answers out in Arabic, Russian, German or English to whoever writes in them.
- **One language if you prefer**: Fix the reply language to Turkish or English, and Kiko answers everyone in it.

## Where customers in Turkey reach you

WhatsApp is how customers in Türkiye message a business, from a hair salon to a hospital's international patient desk. Your website catches visitors who search, at home and abroad.

- **WhatsApp for appointments**: Kiko answers booking questions on your business number at once, day and night.
- **Website chat for international visitors**: Patients and travellers comparing clinics or hotels ask on your site in their own language.
- **Telegram for Russian-speaking clients**: Clients who prefer Telegram can ask there and get the same answers.

## What WhatsApp costs in Turkey

Meta's rates per delivered message (Turkey), from its USD rate card effective 1 October 2026. Meta bills them to your own WhatsApp account; HeyKiko adds nothing to them.

| Message | What it's for | Rate |
| --- | --- | --- |
| Marketing | Offers and announcements, to customers who opted in | $0.0109 |
| Utility | Booking reminders, order and delivery updates | $0.0009 |
| Service | Replies inside the 24-hour window, after 1,000 free a month per number | $0.0009 |

For a hair transplant clinic in Istanbul with 2,000 chats a month and about 6 replies each, 12,000 replies are 11,000 paid after the free 1,000: $9.90. Adding 1,500 reminders and updates ($1.35) and 1,000 offers ($10.90) brings Meta's bill to about $22.15 a month.

Work out your own month in the [cost calculator](/tools/whatsapp-api-cost-calculator). Source: [Meta](https://developers.facebook.com/docs/whatsapp/pricing)

## Questions from businesses in Turkey

### Can an AI agent answer WhatsApp messages for a business in Turkey?

Yes. Connect your business number through Meta's WhatsApp Business Platform and Kiko answers every message from your own website and documents, in Turkish or the customer's language.

### Can my team take over a conversation?

Yes. Your team sees every chat in one inbox and can reply at any time; replying pauses Kiko for that customer, in Turkish or any other language.

### Can it answer international patients and guests?

Yes. Kiko replies in Arabic, Russian, German, English and other languages to whoever writes in them, from your Turkish or English content.

### How much does WhatsApp cost in Turkey?

Turkey has some of Meta's lowest rates: since 1 October 2026, $0.0109 per marketing message and $0.0009 per utility message, with 1,000 free service replies a month per number.

### What does HeyKiko cost for a business in Turkey?

Plans start at $29 a month, billed in USD, after a 14-day free trial with no card.

## Related

- [WhatsApp pricing in Turkey](https://heykiko.io/whatsapp-api-pricing/turkey)
- [WhatsApp AI chatbot](https://heykiko.io/channels/whatsapp-ai-chatbot)
- [Lead capture](https://heykiko.io/features/lead-capture)
- [Appointment booking](https://heykiko.io/features/appointment-booking)