# An AI agent for businesses in the UAE

> An AI agent for UAE businesses that answers on WhatsApp, your website and Telegram from your own content, in Arabic, English, Hindi and more, books in Gulf time and hands off to your team.

Canonical: https://heykiko.io/ai-agent/uae
Last updated: 2026-11-07

Kiko learns your website, price list and documents, then answers your customers on WhatsApp, your website chat and Telegram in Arabic, English, Hindi, Urdu or Tagalog, whichever they write in. It books appointments in Gulf time, captures leads, and hands the chat to your team when a person is needed.

## What Kiko does for UAE businesses

- **Answers from your own content**: Kiko reads your website, PDFs and price lists and answers only from them (retrieval-augmented generation, or RAG), with the page or file each answer came from. It doesn't make up a price or a phone number. [Learn more](https://heykiko.io/features/train-on-your-website)
- **Support that hands off**: When a customer asks for a person, or your knowledge doesn't cover the question, Kiko hands the chat to your team in a shared inbox with the whole conversation. [Learn more](https://heykiko.io/ai-customer-support/uae)
- **Sales and leads**: Kiko answers product questions, recommends from your catalogue and asks interested customers for their details, so your sales team in the UAE gets a lead with the conversation attached. [Learn more](https://heykiko.io/ai-sales-agent/uae)
- **Bookings in your time zone**: Kiko offers your real open times in Gulf time (GST, UTC+4), books the one the customer picks and adds it to your Google Calendar. [Learn more](https://heykiko.io/features/appointment-booking)
- **Answers from your database**: Connect your own database and Kiko can look up an order, a stock level or a delivery date, read-only, with what it may read decided in code. [Learn more](https://heykiko.io/features/database-answers)
- **Requests that need approval**: Refunds, complaints and custom quotes become cases your team approves, with the customer kept up to date. [Learn more](https://heykiko.io/features/cases-and-approvals)

## A sample conversation: A cleaning booked in Arabic

A patient writes in Arabic on WhatsApp. Kiko answers from the clinic's English price list in Arabic and books a slot in Gulf time.

- **Customer**: مرحبا، كم سعر تنظيف الأسنان؟ هل يوجد موعد غداً؟
- **Kiko**: أهلاً بك! تنظيف الأسنان 350 درهم ويستغرق 45 دقيقة. المواعيد المتاحة غداً: (10:00 AM / 5:30 PM)
- **Customer**: 5:30 PM
- **Kiko**: تم الحجز غداً الساعة 5:30 مساءً. نراك قريباً!

Marina Dental, Dubai is a sample business; the names and prices are made up.

## Languages your customers in the UAE write in

In the UAE, one business hears from customers in a dozen languages in a day. Kiko answers each in theirs, from a single set of knowledge in English or Arabic.

- **Arabic, right to left**: Customers who write in Arabic get the answer in Arabic, and it reads right to left on WhatsApp and in your website chat.
- **English as the common language**: Most residents write to businesses in English; Kiko answers in clear, polite English in the tone you set.
- **Hindi, Urdu, Malayalam and Tagalog**: Customers who write in the languages of the UAE's large South Asian and Filipino communities get replies in them.

## Where customers in the UAE reach you

WhatsApp is how UAE customers reach a clinic, a salon, a car rental or a property agent, and they expect a reply within minutes. Your website catches people searching, and Telegram is used by some communities.

- **WhatsApp for everything**: Clinics, salons, car rentals and agents all live on WhatsApp here. Connect your business number and Kiko replies to every message within seconds.
- **Website chat in Arabic and English**: Visitors ask on your site in either language and are booked in or moved to WhatsApp.
- **One inbox for a multilingual team**: Every chat lands in one shared list, so whoever speaks the customer's language can pick it up.

## What WhatsApp costs in the UAE

Meta's rates per delivered message (United Arab Emirates), from its USD rate card effective 1 October 2026. Meta bills them to your own WhatsApp account; HeyKiko adds nothing to them.

| Message | What it's for | Rate |
| --- | --- | --- |
| Marketing | Offers and announcements, to customers who opted in | $0.0576 |
| Utility | Booking reminders, order and delivery updates | $0.0157 |
| Service | Replies inside the 24-hour window, after 1,000 free a month per number | $0.0157 |

For a dental clinic in Dubai with 1,200 chats a month and about 4 replies each, 4,800 replies are 3,800 paid after the free 1,000: $59.66. Adding 1,500 reminders and updates ($23.55) and 500 offers ($28.80) brings Meta's bill to about $112.01 a month.

Work out your own month in the [cost calculator](/tools/whatsapp-api-cost-calculator). Source: [Meta](https://developers.facebook.com/docs/whatsapp/pricing)

## Questions from businesses in the UAE

### Can an AI agent answer WhatsApp messages for a business in the UAE?

Yes. Connect your business number through Meta's WhatsApp Business Platform and Kiko answers every message from your own website and documents, in the customer's language, day and night.

### Does it reply in Arabic?

Yes. Kiko replies in Arabic to customers who write in Arabic, on WhatsApp, Telegram and your website chat, where Arabic reads right to left.

### How much does WhatsApp cost in the UAE?

Meta's UAE rates since 1 October 2026 are $0.0576 per marketing message and $0.0157 per utility message, with 1,000 free service replies a month per number. Meta bills these to your own WhatsApp account and HeyKiko adds nothing to them.

### Can it follow the UAE working week?

Yes. Set your opening hours and closed days, including a Friday half-day, and Kiko only offers times you're open.

### What does HeyKiko cost for a UAE business?

HeyKiko plans start at $29 a month after a 14-day free trial with no card. Plans are billed in USD.

## Related

- [Customer support in the UAE](https://heykiko.io/ai-customer-support/uae)
- [Sales and leads in the UAE](https://heykiko.io/ai-sales-agent/uae)
- [WhatsApp pricing in the UAE](https://heykiko.io/whatsapp-api-pricing/uae)
- [WhatsApp AI chatbot](https://heykiko.io/channels/whatsapp-ai-chatbot)
- [Train on your website](https://heykiko.io/features/train-on-your-website)
- [Lead capture](https://heykiko.io/features/lead-capture)
- [AI for real estate enquiries](https://heykiko.io/blog/ai-for-real-estate-enquiries)
- [WhatsApp pricing in Bahrain, Jordan and Lebanon](https://heykiko.io/whatsapp-api-pricing/middle-east)