# An AI agent for businesses in the UK

> An AI agent for UK businesses that answers on your website, WhatsApp and Telegram from your own content, books appointments in UK time and hands off to your team.

Canonical: https://heykiko.io/ai-agent/uk
Last updated: 2026-11-07

Kiko learns your website, price list and documents, then answers your customers on your website chat, WhatsApp and Telegram, in the evening and at weekends as well as nine to five. It books appointments in UK time, captures leads, and hands the chat to your team when a person is needed.

## What Kiko does for UK businesses

- **Answers from your own content**: Kiko reads your website, PDFs and price lists and answers only from them (retrieval-augmented generation, or RAG), with the page or file each answer came from. It doesn't make up a price or a phone number. [Learn more](https://heykiko.io/features/train-on-your-website)
- **Support that hands off**: When a customer asks for a person, or your knowledge doesn't cover the question, Kiko hands the chat to your team in a shared inbox with the whole conversation. [Learn more](https://heykiko.io/ai-customer-support/uk)
- **Sales and leads**: Kiko answers product questions, recommends from your catalogue and asks interested customers for their details, so your sales team in the UK gets a lead with the conversation attached. [Learn more](https://heykiko.io/ai-sales-agent/uk)
- **Bookings in your time zone**: Kiko offers your real open times in UK time (GMT, or BST in summer), books the one the customer picks and adds it to your Google Calendar. [Learn more](https://heykiko.io/features/appointment-booking)
- **Answers from your database**: Connect your own database and Kiko can look up an order, a stock level or a delivery date, read-only, with what it may read decided in code. [Learn more](https://heykiko.io/features/database-answers)
- **Requests that need approval**: Refunds, complaints and custom quotes become cases your team approves, with the customer kept up to date. [Learn more](https://heykiko.io/features/cases-and-approvals)

## A sample conversation: A check-up booked from the website at 9pm

A patient asks on the practice website in the evening. Kiko answers from the price list and books a check-up in UK time.

- **Customer**: Hi, do you take new private patients? How much is a check-up?
- **Kiko**: Yes, we're taking new private patients. A new-patient check-up is £65 and takes 30 minutes. Next week I have: (Tue 8:30am / Thu 5:15pm)
- **Customer**: Thu 5:15pm please
- **Kiko**: Booked! See you on Thursday at 5:15pm.

Northern Smiles, Manchester is a sample business; the names and prices are made up.

## Languages your customers in the UK write in

Most UK customers write in English, and a good number write in the language they're most at home in. Kiko answers each in the language they use, from knowledge written in English.

- **Plain British English**: Kiko answers in clear, friendly English, and you can set its tone in the agent's settings: more formal for a solicitor, warmer for a salon.
- **Polish, Urdu, Punjabi and more**: A customer who writes in Polish, Urdu, Punjabi, Romanian or Arabic gets the answer in that language, from your English price list.
- **Welsh**: Kiko replies in Welsh to customers who write in Welsh. Check a few answers in the playground before you rely on it.
- **Or always English**: If your team works only in English, set the reply language to English and Kiko sticks to it for every customer.

## Where customers in the UK reach you

UK customers find you on your website and then message you on WhatsApp, the app most of them already use with friends and family. Telegram is less common, but some communities and clubs run on it.

- **Website chat where they find you**: Visitors on your site can ask about prices, availability and how things work, and book without picking up the phone.
- **WhatsApp for the follow-up**: Connect your business number through Meta's WhatsApp Business Platform; customers who'd rather message than call get an answer straight away.
- **One inbox for both**: Website and WhatsApp chats land in one list for your team, each with its full history.

## What WhatsApp costs in the UK

Meta's rates per delivered message (United Kingdom), from its USD rate card effective 1 October 2026. Meta bills them to your own WhatsApp account; HeyKiko adds nothing to them.

| Message | What it's for | Rate |
| --- | --- | --- |
| Marketing | Offers and announcements, to customers who opted in | $0.0635 |
| Utility | Booking reminders, order and delivery updates | $0.022 |
| Service | Replies inside the 24-hour window, after 1,000 free a month per number | $0.022 |

For a dental practice in Manchester with 1,200 chats a month and about 4 replies each, 4,800 replies are 3,800 paid after the free 1,000: $83.60. Adding 1,500 reminders and updates ($33.00) and 300 offers ($19.05) brings Meta's bill to about $135.65 a month.

Work out your own month in the [cost calculator](/tools/whatsapp-api-cost-calculator). Source: [Meta](https://developers.facebook.com/docs/whatsapp/pricing)

## Questions from businesses in the UK

### Can an AI agent answer my customers in the UK?

Yes. Kiko answers on your website chat, WhatsApp and Telegram from your own website and documents, including evenings and weekends, and hands the chat to your team when a person is needed.

### Does it handle the clocks changing?

Yes. Set your calendar to UK time and Kiko offers open times in GMT or BST as the date requires, so appointments either side of the clock change land at the right hour.

### How much does WhatsApp cost in the UK?

Meta's UK rates since 1 October 2026 are $0.0635 per marketing message and $0.022 per utility message, and each number gets 1,000 free service replies a month. Meta bills these to your own WhatsApp account and HeyKiko adds nothing to them.

### Will it sound like a British business?

Kiko answers from your own words and you set its tone, so it can sound like your practice, shop or firm. It uses the spelling and prices in your knowledge.

### What does HeyKiko cost for a UK business?

Plans start at $29 a month, billed in USD, after a 14-day free trial with no card. WhatsApp messages are billed by Meta separately.

## Related

- [Customer support in the UK](https://heykiko.io/ai-customer-support/uk)
- [Sales and leads in the UK](https://heykiko.io/ai-sales-agent/uk)
- [WhatsApp pricing in the UK](https://heykiko.io/whatsapp-api-pricing/uk)
- [Website AI chatbot](https://heykiko.io/channels/website-ai-chatbot)
- [Train on your website](https://heykiko.io/features/train-on-your-website)
- [What is RAG?](https://heykiko.io/blog/what-is-rag)
- [Appointment booking](https://heykiko.io/features/appointment-booking)
- [Human hand-off](https://heykiko.io/features/human-handoff)
- [WhatsApp Business app vs API](https://heykiko.io/blog/whatsapp-business-app-vs-api)