# An AI agent for businesses in the US

> An AI agent for US businesses that answers on your website, WhatsApp and Telegram from your own content, in English and Spanish, books in your time zone and hands off to your team.

Canonical: https://heykiko.io/ai-agent/us
Last updated: 2026-11-07

Kiko learns your website, price list and documents, then answers your visitors and customers on your website chat, WhatsApp and Telegram, in English, Spanish or whichever language they write in. It books appointments in your time zone, captures leads, and hands the chat to your team when a person is needed.

## What Kiko does for US businesses

- **Answers from your own content**: Kiko reads your website, PDFs and price lists and answers only from them (retrieval-augmented generation, or RAG), with the page or file each answer came from. It doesn't make up a price or a phone number. [Learn more](https://heykiko.io/features/train-on-your-website)
- **Support that hands off**: When a customer asks for a person, or your knowledge doesn't cover the question, Kiko hands the chat to your team in a shared inbox with the whole conversation. [Learn more](https://heykiko.io/ai-customer-support/us)
- **Sales and leads**: Kiko answers product questions, recommends from your catalogue and asks interested customers for their details, so your sales team in the US gets a lead with the conversation attached. [Learn more](https://heykiko.io/ai-sales-agent/us)
- **Bookings in your time zone**: Kiko offers your real open times in your own US time zone, Eastern to Pacific, books the one the customer picks and adds it to your Google Calendar. [Learn more](https://heykiko.io/features/appointment-booking)
- **Answers from your database**: Connect your own database and Kiko can look up an order, a stock level or a delivery date, read-only, with what it may read decided in code. [Learn more](https://heykiko.io/features/database-answers)
- **Requests that need approval**: Refunds, complaints and custom quotes become cases your team approves, with the customer kept up to date. [Learn more](https://heykiko.io/features/cases-and-approvals)

## A sample conversation: A consultation booked from the website, in Spanish

A visitor asks in Spanish on the spa's website. Kiko answers from the English price list in Spanish and books a consultation in Central time.

- **Customer**: Hola, ¿cuánto cuesta el tratamiento facial HydraFacial?
- **Kiko**: El HydraFacial cuesta $199 y dura unos 45 minutos. ¿Le gustaría reservar una consulta gratuita? (Vie 10:00 AM / Sáb 1:00 PM)
- **Customer**: Sáb 1:00 PM
- **Kiko**: ¡Listo! Su consulta es el sábado a la 1:00 PM (hora central).

Glow Med Spa, Austin is a sample business; the names and prices are made up.

## Languages your customers in the US write in

Most US customers write in English, and many write in Spanish. Kiko answers each in the language they use, from knowledge written in English, so you don't need a second version of your site.

- **English and Spanish**: A customer who writes in Spanish gets the answer in Spanish, from your English price list and policies.
- **And the rest**: Chinese, Vietnamese, Tagalog, Korean and more: Kiko replies in the customer's language. Try a few in the playground first.
- **Your voice**: Set the tone in the agent's settings, from casual for a coffee shop to careful for a law office.
- **Or always English**: Set the reply language to English and every answer comes back in English.

## Where customers in the US reach you

In the US, customers mostly reach a business through its website, and text or call from there. WhatsApp is used too, especially by customers with family or business abroad, and Telegram less so.

- **Website chat first**: Most US buyers find you on your website. Kiko answers there while they're still reading, and books them in.
- **WhatsApp for international customers**: Customers who use WhatsApp, at home or abroad, can message your business number and get the same answers.
- **One inbox**: Website, WhatsApp and Telegram chats land in one list for your team, each with its full history.

## What WhatsApp costs in the US

Meta's rates per delivered message (North America), from its USD rate card effective 1 October 2026. Meta bills them to your own WhatsApp account; HeyKiko adds nothing to them.

| Message | What it's for | Rate |
| --- | --- | --- |
| Marketing | Offers and announcements, to customers who opted in | $0.025 |
| Utility | Booking reminders, order and delivery updates | $0.0034 |
| Service | Replies inside the 24-hour window, after 1,000 free a month per number | $0.0034 |

For a home services company in Phoenix with 800 chats a month and about 4 replies each, 3,200 replies are 2,200 paid after the free 1,000: $7.48. Adding 1,200 reminders and updates ($4.08) and 400 offers ($10.00) brings Meta's bill to about $21.56 a month.

Work out your own month in the [cost calculator](/tools/whatsapp-api-cost-calculator). Source: [Meta](https://developers.facebook.com/docs/whatsapp/pricing)

## Questions from businesses in the US

### Can an AI agent answer website visitors for a US business?

Yes. Kiko answers on your website chat, WhatsApp and Telegram from your own website and documents, day and night, and hands the chat to your team when a person is needed.

### Does it reply in Spanish?

Yes. Kiko replies in Spanish to customers who write in Spanish, from your English content, and in other languages too. You can also set it to always answer in English.

### Can it book in my time zone?

Yes. Set your calendar's time zone and Kiko offers only your real open times, shows each with the time zone so customers elsewhere aren't confused, and adds bookings to your Google Calendar.

### How much does WhatsApp cost in the US?

Meta prices the US and Canada together. Since 1 October 2026 it's $0.025 per marketing message and $0.0034 per utility message, with 1,000 free service replies a month per number. Website chat has no message fees.

### Which channels does Kiko answer on?

Your website chat, WhatsApp and Telegram, from one set of knowledge, with every conversation in one shared inbox.

### What does HeyKiko cost for a US business?

Plans start at $29 a month after a 14-day free trial with no card.

## Related

- [Customer support in the US](https://heykiko.io/ai-customer-support/us)
- [Sales and leads in the US](https://heykiko.io/ai-sales-agent/us)
- [Website AI chatbot](https://heykiko.io/channels/website-ai-chatbot)
- [Train on your website](https://heykiko.io/features/train-on-your-website)
- [What is RAG?](https://heykiko.io/blog/what-is-rag)
- [Lead capture](https://heykiko.io/features/lead-capture)
- [AI agent vs chatbot](https://heykiko.io/blog/ai-agent-vs-chatbot)
- [How much does an AI chatbot cost?](https://heykiko.io/blog/ai-chatbot-cost)