# AI customer support for businesses in India

> AI customer support for Indian businesses: answers on WhatsApp, your website and Telegram in Hindi, Hinglish and English, looks up orders, opens cases and hands off to your team.

Canonical: https://heykiko.io/ai-customer-support/india
Last updated: 2026-11-07

Kiko answers your customers on WhatsApp, your website and Telegram, day and night, in the language they write in. It looks up their order, opens a case for a refund or a complaint, and hands the chat to your team when a person is needed, with every conversation in one inbox.

## How Kiko handles support

- **Answers the questions you get every day**: Delivery times, returns, fees, timings and how your service works, from your own website and documents, with the page or file each answer came from.
- **Looks up the order**: Connect your order database and Kiko tells the customer where their order is, read-only, without your team opening a screen.
- **Opens a case for refunds and complaints**: Kiko collects the order number, the reason and photos in the chat, gives the customer a reference, and your team approves the reply before it's sent.
- **Hands off to a person**: When the customer asks for someone, or your knowledge doesn't cover it, the chat goes to your shared inbox with the whole conversation. Replying pauses Kiko for that customer.
- **Covers the hours you're closed**: Outside your opening hours in IST, customers get your closed message and the chat waits under “Needs you” for the morning.

## A sample conversation: An order question in Hindi, handed to the team

The customer writes in Hindi. Kiko looks the order up and answers in Hindi; when the customer asks for a person, the chat goes to the team's inbox.

- **Customer**: मेरा ऑर्डर अभी तक नहीं आया। ऑर्डर नंबर 4821
- **Kiko**: आपका ऑर्डर 4821 कल भेजा गया था और 9 नवंबर तक पहुँच जाएगा।
- **Customer**: Mujhe size badalna hai, kisi se baat karwa do
- *Handed to your team*
- **Team**: Namaste! Main Priya, Kapda Ghar se. Size exchange ho jayega, aap kaunsa size chahte hain?

Kapda Ghar, Jaipur is a sample business; the names and prices are made up.

## Support for customers in India

Indian customers expect a reply on WhatsApp, quickly, in the language they started in. Kiko gives every customer that, and leaves your team the conversations that need a person.

- **Sale days and festive rushes**: When messages jump on a sale day or before Diwali, Kiko answers every one at once. Your team sees only the chats that need them.
- **Hindi and regional languages, one team**: Kiko answers in Hindi, Hinglish, Tamil, Bengali or English as the customer writes, so you don't need a separate team per language.
- **Photos with the complaint**: Customers can send a photo of a damaged item in the chat; it stays on the case for your team.
- **One inbox for every number and channel**: WhatsApp, website chat and Telegram land in one list your whole team shares, each chat with its full history.

## Questions about AI support in India

### Can AI handle customer support on WhatsApp in India?

Yes. Kiko answers your customers' WhatsApp messages from your own website and documents, in their language, and hands the chat to your team when a person is needed. Your team works from one shared inbox.

### Does it answer support questions in Hindi?

Yes. Kiko replies in Hindi to a customer who writes in Hindi, in Hinglish to one who writes in Hinglish, and in regional languages too. You can also set it to always answer in English.

### What happens when the AI can't answer?

Kiko says it doesn't know rather than guessing, and if you turn hand-off on, it passes the chat to your team with the whole conversation.

### Can customers in India get support at night?

Kiko answers around the clock. Chats that need a person outside your hours get your closed message and wait for your team in the morning.

### How much does AI customer support cost?

HeyKiko plans start at $29 a month after a 14-day free trial with no card. WhatsApp replies cost nothing for the first 1,000 a month per number, then Meta's service rate.

## Related

- [HeyKiko in India](https://heykiko.io/ai-agent/india)
- [Sales and leads in India](https://heykiko.io/ai-sales-agent/india)
- [WhatsApp pricing in India](https://heykiko.io/whatsapp-api-pricing/india)