# AI customer support for businesses in Singapore > AI customer support for Singapore businesses: answers on WhatsApp, your website and Telegram in English, Singlish and Chinese, looks up orders, opens cases and hands off to your team. Canonical: https://heykiko.io/ai-customer-support/singapore Last updated: 2026-11-07 Kiko answers your customers on WhatsApp, your website and Telegram straight away, including after office hours and on weekends. It looks up orders and bookings, opens a case for a refund or a complaint, and hands the chat to your team when a person is needed. ## How Kiko handles support - **Answers the everyday questions**: Opening hours, delivery slots, prices, how to reschedule, from your own website and documents, with the page or file each answer came from. - **Looks up orders and bookings**: Connect your order database and Kiko tells the customer where their order is, read-only. - **Opens a case when it needs a decision**: Refunds, damaged items and service complaints become cases with a reference; your team approves the reply before it goes out. - **Hands off to a person**: When the customer asks for someone, or your knowledge doesn't cover it, the chat goes to your shared inbox with the whole conversation. - **Covers evenings and weekends**: Customers who message after hours still get an answer; anything that needs your team waits under “Needs you” for the morning. ## A sample conversation: A late servicing question, handed to the team A customer messages at night about a missed aircon servicing. Kiko checks the booking and, when the customer asks for someone, passes the chat to the team for the morning. - **Customer**: Eh your technician never come today leh. Booking CA-2291 - **Kiko**: Sorry about that! Booking CA-2291 was for today 2pm to 4pm and shows as missed. I can offer Thursday 10am or Friday 3pm instead. (Thursday 10am / Talk to someone) - **Customer**: Talk to someone - *Handed to your team* - **Team**: Morning! This is Wei Ling from CoolAir. So sorry about yesterday, we'll waive the service fee. Is Thursday 10am ok? CoolAir Services, Jurong is a sample business; the names and prices are made up. ## Support for customers in Singapore Singapore customers expect a quick, polite answer on WhatsApp, often outside office hours. Kiko gives every customer that and saves your team for the chats that need judgement. - **Weekend and night messages**: Plenty of service requests come in after work and on weekends. Kiko answers them then, instead of a Monday-morning backlog. - **A small team, every channel**: WhatsApp, website chat and Telegram land in one inbox, so two or three people can cover everything. - **Clear English, whatever the customer writes**: Customers can write in Singlish, Chinese or Malay; Kiko answers in their language or in clear English if you prefer. - **Photos and documents in the chat**: Customers can send a photo of the problem or a receipt; it stays on the case for your team. ## Questions about AI support in Singapore ### Can AI handle customer support on WhatsApp in Singapore? Yes. Kiko answers your customers' WhatsApp messages from your own website and documents, looks up orders, and hands the chat to your team when a person is needed. ### Will customers know they're talking to an AI? If a customer asks whether they're talking to a bot, Kiko says it's an AI and offers to bring in your team. ### What happens when the AI can't answer? Kiko says it doesn't know rather than guessing, and with hand-off on, it passes the chat to your team with the whole conversation. ### Can my team reply from their phones? Your team replies from the HeyKiko inbox in a browser, on a computer or a phone, and gets alerts by email, WhatsApp, Telegram or in the app. ### How much does AI customer support cost in Singapore? HeyKiko plans start at SGD 39 a month after a 14-day free trial with no card. WhatsApp replies cost nothing for the first 1,000 a month per number, then Meta's service rate. ## Related - [HeyKiko in Singapore](https://heykiko.io/ai-agent/singapore) - [Sales and leads in Singapore](https://heykiko.io/ai-sales-agent/singapore) - [WhatsApp pricing in Singapore](https://heykiko.io/whatsapp-api-pricing/singapore)