# An AI sales agent for businesses in Malaysia

> An AI sales agent for Malaysian businesses: answers product and price questions on WhatsApp in Malay and English, recommends from your catalogue, captures leads and books visits.

Canonical: https://heykiko.io/ai-sales-agent/malaysia
Last updated: 2026-11-07

Kiko answers buyers' questions the moment they message, in Malay, English or Chinese, recommends from your catalogue, takes the details of interested buyers, and books a visit, a test drive or a trial, on WhatsApp, your website and Telegram.

## How Kiko sells

- **Quotes from your price list**: Prices, packages and promotions from your own catalogue and pages, with product cards on WhatsApp.
- **Suggests the right option**: Buyers say what they're after in their own words; Kiko recommends what matches from your catalogue.
- **Takes the buyer's details**: Once the buyer is keen, Kiko asks for the details you pick, once. On WhatsApp their number comes with the chat.
- **Books the visit**: A showroom visit, a school tour or a trial session at a real open time in Malaysia time, added to your Google Calendar.
- **Passes hot leads to sales**: Your team gets each lead with the full conversation, and anyone who asks for a person goes straight to the inbox.

## A sample conversation: A kindergarten enquiry turned into a school visit

A parent asks from a Facebook ad. Kiko answers from the fee schedule and books a school visit.

- **Customer**: Hi, yuran untuk 5 tahun berapa? Ada full day?
- **Kiko**: Full day untuk umur 5 tahun RM680 sebulan, termasuk makan tengah hari. Nak datang lawat sekolah? (Rabu 10am / Sabtu 9am)
- **Customer**: Sabtu 9am. Nama saya Nurul
- **Kiko**: Terima kasih Nurul, lawatan sekolah anda pada Sabtu 9am sudah ditempah.

Tadika Ceria, Subang Jaya is a sample business; the names and prices are made up.

## Selling to customers in Malaysia

Malaysian buyers message several sellers from the same post or ad and pick whoever answers first with a clear price. Kiko answers in seconds, in their language.

- **Ads that lead to WhatsApp**: Buyers coming from a Click-to-WhatsApp ad get an instant answer, and Meta doesn't charge for your messages to them for up to 7 days after you reply.
- **Malay or English, as they ask**: Kiko answers each buyer in the language they started in, without you writing your catalogue twice.
- **Promotions from your own list**: Kiko quotes only the prices and promotions in your knowledge, so a buyer is never promised a discount you don't offer.
- **Campaigns to people who said yes**: Contacts who opted in can get your next promotion as a WhatsApp campaign from the same number.

Source: [Meta: WhatsApp pricing, free entry point](https://developers.facebook.com/docs/whatsapp/pricing)

## Questions about AI sales in Malaysia

### Can an AI agent sell on WhatsApp in Malaysia?

Yes. Kiko answers buyers' questions from your catalogue in Malay, English or Chinese, recommends what fits, takes their details and books a visit. Your team gets each lead with the conversation.

### Does it work with Facebook and Instagram ads?

Yes, with ads that open WhatsApp. Kiko answers straight away, and that reply opens Meta's free window of up to 7 days.

### Will it make up prices or promotions?

No. Kiko quotes only what's in your catalogue and knowledge, and offers your team when a buyer asks for something else.

### Can it book visits and trials?

Yes. Kiko offers your real open times in Malaysia time, books the one the buyer picks and adds it to your Google Calendar.

### What does an AI sales agent cost in Malaysia?

HeyKiko plans start at $29 a month after a 14-day free trial with no card. Meta bills WhatsApp messages to your own account.

## Related

- [HeyKiko in Malaysia](https://heykiko.io/ai-agent/malaysia)
- [Customer support in Malaysia](https://heykiko.io/ai-customer-support/malaysia)
- [WhatsApp pricing in Malaysia](https://heykiko.io/whatsapp-api-pricing/malaysia)