# A Telegram AI bot for your business, trained on your own content

> Turn a Telegram bot into an AI agent for your business. Paste the BotFather token, train it on your website and files, and let it answer and book.

Canonical: https://heykiko.io/channels/telegram-ai-chatbot
Last updated: 2026-11-04

HeyKiko turns a Telegram bot into an AI agent for your business. Create a bot with BotFather, paste its token into HeyKiko, and Kiko answers customers from your website and files, books appointments and hands chats to your team.

## How setup works

1. **Create a bot**: Message @BotFather on Telegram, send /newbot, and copy the token it gives you.
2. **Paste the token**: Add it under Channels › Telegram in HeyKiko. Kiko starts answering on that bot straight away.
3. **Share the link**: Put your bot's t.me link or QR code on your site, menus and receipts so customers can find it.

Included in every plan, from $29 a month, after a 14-day free trial.

## What Kiko does on Telegram

- **Answers from your knowledge**: The same knowledge as your website and WhatsApp, so every channel says the same thing.
- **Books appointments**: Open times from Google Calendar, booked and confirmed in the Telegram chat.
- **One inbox**: Telegram chats sit next to WhatsApp and website chats; reply from the browser.
- **Opens cases**: Refunds and requests that need a decision become a case, and a person approves the reply.
- **Captures leads**: Everyone who messages your bot becomes a lead; Kiko asks once for the details you track, and saves the chat.
- **Team alerts on Telegram**: Your team can get alerts about waiting chats and cases on Telegram too.

## Good to know

- **No messaging window**: Unlike WhatsApp, Telegram doesn't limit when a business can reply, so your team can answer a chat hours later.
- **Campaigns are WhatsApp and email**: HeyKiko sends campaigns on WhatsApp and email, not as Telegram broadcasts. Telegram is for conversations.

## Questions about the Telegram AI bot

### How do I make an AI bot on Telegram?

Create a bot with @BotFather, copy its token and paste it into HeyKiko. Kiko then answers on that bot using what it learned from your website and files.

### Do I need to code a Telegram bot?

No. HeyKiko connects to your bot with its token and handles the conversation; there is nothing to host or program.

### Can people on my team reply on Telegram?

Your team replies from HeyKiko's shared inbox, and Kiko pauses while they do. The customer sees the replies in Telegram.

### Can a Telegram bot message customers first?

No. Telegram doesn't let bots start conversations, so customers message your bot first; share its link or QR code where they'll see it.

### Is the Telegram bot included in every plan?

Yes. Website, WhatsApp and Telegram come with every HeyKiko plan, including the free trial.

## Related

- [WhatsApp AI chatbot](https://heykiko.io/channels/whatsapp-ai-chatbot)
- [Website AI chatbot](https://heykiko.io/channels/website-ai-chatbot)
- [WhatsApp AI voice agent](https://heykiko.io/channels/whatsapp-ai-voice-agent)