# HeyKiko vs SiteGPT: an honest comparison

> HeyKiko vs SiteGPT: website chat, WhatsApp and Telegram, human takeover, booking, campaigns and real monthly costs compared. Checked November 2026.

Canonical: https://heykiko.io/compare/heykiko-vs-sitegpt
Last updated: 2026-11-04

4 November 2026 · SiteGPT's prices checked 4 November 2026 · by the HeyKiko team

SiteGPT is the better pick for a support chatbot that lives mainly on your website, with more replies for the money, Slack and Messenger channels, wide knowledge connectors and SOC 2. HeyKiko suits businesses that also talk to customers on WhatsApp and Telegram and want the agent to book appointments, open cases and send campaigns.

## Key takeaways

We make HeyKiko, so we aren't neutral. Every fact about SiteGPT links to its own pages below, and we say where it's the better choice.

| What matters | Better fit | Why |
| --- | --- | --- |
| Website chat trained on your site | Either | Both learn from your website and files and can show the sources behind an answer. |
| WhatsApp | HeyKiko | Included on every plan; on SiteGPT it's a $59 a month add-on per number ($39 billed yearly). |
| Telegram | HeyKiko | On every HeyKiko plan; SiteGPT doesn't offer Telegram. |
| Slack, Messenger, Crisp and helpdesk chat | SiteGPT | Slack, Messenger, Google Chat, Crisp and more from its Growth plan; HeyKiko doesn't offer them. |
| Voice calls | HeyKiko | HeyKiko answers WhatsApp calls (Pro and up); SiteGPT doesn't answer calls. |
| Human takeover | Either | Both on every plan. SiteGPT adds an iPhone app from Growth; HeyKiko's inbox is in the browser. |
| Booking, cases and campaigns | HeyKiko | HeyKiko books into Google Calendar, runs cases and sends campaigns; we didn't find these on SiteGPT's pages. |
| Knowledge connectors | SiteGPT | YouTube, Notion, Google Drive, Dropbox, OneDrive, Box and GitHub; HeyKiko reads websites, files, a product catalogue and a read-only database. |
| Security certifications | SiteGPT | SiteGPT states SOC 2 Type II and offers a HIPAA BAA on Enterprise. |
| Price | Depends on volume | HeyKiko starts lower ($29 against $59); SiteGPT includes more website replies per dollar. |

## Which is cheaper, HeyKiko or SiteGPT?

At 1,000 AI replies a month HeyKiko costs $29 and SiteGPT $59; at 12,000 it's $199 against $429. On SiteGPT, add $59 a month for WhatsApp. Here is the cheapest way to get each volume on each.

| AI replies a month | HeyKiko | SiteGPT |
| --- | --- | --- |
| 1,000 | $29 (Starter (2,000 credits)) | $59 (Starter (4,000 GPT-4.1 mini messages included); $118 with WhatsApp) |
| 4,000 | $119 (Growth (10,000 credits)) | $59 (Starter (4,000 GPT-4.1 mini messages included); $118 with WhatsApp) |
| 12,000 | $199 (Pro (20,000 credits)) | $429 (Scale (40,000 GPT-4.1 mini messages included); $488 with WhatsApp) |

Monthly billing, before tax, for the cheapest plan that covers that many AI replies. SiteGPT counts messages on GPT-4.1 mini; a GPT-4.1 message counts as ten. Its WhatsApp add-on is $59 a month per number ($39 billed yearly), shown as the second price. On HeyKiko a normal reply uses one credit on the standard model and more on bigger models, and Meta bills WhatsApp messages separately. HeyKiko prices are our live plans in USD; see [pricing](/pricing) for every limit.

## Where do their answers come from?

Both learn from your website and files and can show the sources behind an answer. SiteGPT connects to more places: sitemaps, YouTube, Notion, Google Drive, Dropbox, OneDrive, Box and GitHub. It runs on GPT-4.1 and GPT-4.1 mini.

HeyKiko reads your website, files, written notes and a product catalogue, and can look up live data in a read-only database you connect. When your knowledge doesn't cover a question, Kiko says so and can hand the customer to a person.

## Which channels do HeyKiko and SiteGPT work on?

SiteGPT is website-first. WhatsApp and AI email support are paid add-ons, Slack, Messenger, Google Chat, Crisp, Freshdesk Messaging and Zoho SalesIQ come with its Growth plan, and Zendesk Messaging with Scale. Its docs say it doesn't support Instagram, and we found no Telegram, SMS or voice.

HeyKiko works on your website, WhatsApp and Telegram on every plan, and answers WhatsApp voice calls on plans with calls. It doesn't offer Slack, Messenger, Instagram or email as chat channels.

## Can a person take over the conversation?

Yes, in both, on every plan. SiteGPT lets your team reply to visitors, and adds an iPhone app from its Growth plan (iOS 18 or later; there's no Android app).

HeyKiko's shared inbox runs in the browser and holds website, WhatsApp and Telegram chats in one list. Replying pauses the AI for that customer, a customer who asks for a person is handed over automatically, and you can send every hand-off to one person.

## Can they book appointments, open cases or send campaigns?

SiteGPT focuses on answering questions; we didn't find appointment booking, case management or campaigns on its pages. It offers webhooks and an API if you want to build your own.

HeyKiko books into Google Calendar itself, opens cases with approvals for refunds and requests (Growth and up), sends WhatsApp campaigns on every plan and email campaigns (Pro and up), and replies to a campaign go straight back to the agent.

## Can either answer phone calls?

HeyKiko answers voice calls to your WhatsApp Business number (Pro and up), books during the call and flags calls for your team to follow up on WhatsApp. It doesn't answer regular phone lines. We found no voice or phone calling on SiteGPT.

## How do they handle data and security?

SiteGPT states SOC 2 Type II and GDPR compliance, offers a HIPAA BAA on Enterprise, and says its data is mostly hosted in the US, without EU-only hosting. If a SOC 2 report is a requirement, SiteGPT offers one today.

HeyKiko lets you decide which knowledge each group of signed-in customers can use, erase one customer's details and chats, set how long conversations are kept, and place a legal hold when everything must be kept.

## HeyKiko and SiteGPT, feature by feature

| Feature | HeyKiko | SiteGPT |
| --- | --- | --- |
| Website chat | Yes (Every plan) | Yes |
| WhatsApp | Yes (Every plan) | Partly ($59/mo add-on per number) |
| Telegram | Yes (Every plan) | No (Not offered) |
| Instagram and Messenger | No (Not offered) | Partly (Messenger, Growth and up) |
| AI answers voice calls | Yes (WhatsApp calls, Pro and up) | No (Not offered) |
| Shared inbox with takeover | Yes (Every plan) | Yes (Every plan; iPhone app Growth and up) |
| Books into Google Calendar | Yes (Every plan) | No (Not offered) |
| Cases with approvals | Yes (Growth and up) | No (Not offered) |
| WhatsApp campaigns | Yes (Every plan) | No (Not offered) |
| Email campaigns | Yes (Pro and up) | No (Not offered) |
| Helpdesk and CRM integrations | No (Not yet) | Yes (Slack, Crisp, Zendesk) |
| Free trial | Yes (14 days, no card) | Partly (7 days, card needed) |
| Starts at, billed monthly | $29 (2,000 AI credits) | $59 (4,000 GPT-4.1 mini messages) |

## Should you choose HeyKiko or SiteGPT?

**SiteGPT is the better choice if you:**

- Only need a chatbot on your website, and want the most replies for the money
- Want Slack, Messenger, Google Chat, Crisp or Zendesk Messaging as channels
- Want to train on YouTube, Notion, Google Drive, Dropbox or GitHub
- Need SOC 2 Type II, or a HIPAA BAA on Enterprise

**HeyKiko is the better choice if you:**

- Talk to customers on WhatsApp and Telegram, without paying for each number
- Want appointments booked straight into Google Calendar
- Want cases, WhatsApp campaigns and email campaigns next to your agent
- Get WhatsApp calls and want AI to answer them
- Want to try it for 14 days without a card

## How to move from SiteGPT to HeyKiko

1. **Bring your knowledge**: Paste your website address into HeyKiko and upload the files you gave SiteGPT. Kiko reads them and shows what it learned.
2. **Move your WhatsApp number**: If your number is connected through SiteGPT's WhatsApp add-on, disconnect it there first, then connect it in HeyKiko with Meta's own sign-up.
3. **Swap the website snippet**: Replace SiteGPT's embed code with HeyKiko's one line, or link to the full-page chat.
4. **Test before you switch**: Ask your common questions in the playground and compare the answers before you go live.

## How we compared

We read SiteGPT's own pricing page, product pages and docs on 4 November 2026. HeyKiko's column comes from our live plans. Prices are monthly billing in USD before tax unless shown otherwise; both products bill differently per AI model, and both pass WhatsApp message fees through from Meta. If something here is out of date, [tell us](/contact).

- [SiteGPT pricing](https://sitegpt.ai/pricing)
- [SiteGPT integrations](https://sitegpt.ai/docs/integrations/overview.md)
- [SiteGPT iPhone app](https://sitegpt.ai/docs/guides/human-support/iphone-app.md)

## HeyKiko vs SiteGPT: questions

### What is the main difference between HeyKiko and SiteGPT?

SiteGPT is a website-first support chatbot with more replies per dollar, Slack and Messenger channels, wide knowledge connectors and SOC 2. HeyKiko includes WhatsApp and Telegram on every plan, answers WhatsApp calls, books into Google Calendar, runs cases and sends campaigns.

### Which is cheaper, HeyKiko or SiteGPT?

For a website-only bot SiteGPT gives more replies for the money: at about 4,000 replies a month it's $59 against $119 on HeyKiko. With WhatsApp, SiteGPT adds $59 a month per number, so 1,000 replies costs $118 against $29. Prices are monthly billing as of 4 November 2026.

### Does SiteGPT work on WhatsApp?

Yes, as a paid add-on: $59 a month per number, or $39 a month billed yearly, on any plan. HeyKiko includes WhatsApp on every plan.

### Does SiteGPT work on Telegram?

Not as of 4 November 2026: Telegram isn't among the channels in SiteGPT's docs. HeyKiko works on Telegram on every plan.

### Can SiteGPT book appointments?

We didn't find appointment booking on SiteGPT's pages. HeyKiko books into Google Calendar and confirms the booking in the chat.

### Which AI models does SiteGPT use?

GPT-4.1 and GPT-4.1 mini. Its plan allowances are counted in GPT-4.1 mini messages, and one GPT-4.1 message counts as ten.

### Is there a free trial?

HeyKiko has a 14-day free trial with no card. SiteGPT has a 7-day trial that needs a card.

### Can I move from SiteGPT to HeyKiko?

Yes, by setting the agent up again: re-import your website and files, move your WhatsApp number after disconnecting it from SiteGPT, and swap the website snippet. There's no automatic import of SiteGPT settings.

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