# What HeyKiko does, one page each

> How each part of HeyKiko works, what you can set, and which plans include it.

Canonical: https://heykiko.io/features
Last updated: 2026-11-05

## Features

- [Human hand-off](https://heykiko.io/features/human-handoff) - An AI agent that hands chats to your team on WhatsApp, Telegram and your website: when a customer asks, when it can't answer, or outside hours.
- [Appointment booking](https://heykiko.io/features/appointment-booking) - An AI agent that books appointments in chat on WhatsApp, Telegram and your website, from your real open times, into Google Calendar.
- [Shared inbox](https://heykiko.io/features/shared-inbox) - One team inbox for every WhatsApp, Telegram and website chat, with your AI agent answering first and your team taking over when it's needed.
- [Train on your website and files](https://heykiko.io/features/train-on-your-website) - Train an AI agent on your website, PDFs, Word files and spreadsheets. It answers customers from your own content on WhatsApp, Telegram and your site.
- [Lead capture](https://heykiko.io/features/lead-capture) - An AI agent that turns WhatsApp, Telegram and website chats into leads, with each person's details, what they were interested in and the chat behind it.
- [Live answers from your database](https://heykiko.io/features/database-answers) - Connect your MySQL or MariaDB database and an AI agent answers stock, order and availability questions live on WhatsApp, Telegram and your website. Read-only.
- [Product recommendations](https://heykiko.io/features/product-answers) - An AI agent that recommends products from your catalogue in chat, with a photo, price and buy link, on WhatsApp, Telegram and your website.
- [Cases and approvals](https://heykiko.io/features/cases-and-approvals) - An AI agent that opens cases for refunds, complaints and requests in chat, collects the details, and drafts replies a person approves before they're sent.
- [Test and tune your agent](https://heykiko.io/features/test-your-agent) - A playground to test your AI agent on your real knowledge, see why it answered, compare two models side by side, and tune how it replies.
- [Knowledge access by role](https://heykiko.io/features/knowledge-access) - One AI agent for customers and staff: customers get public answers, and staff who sign in get answers from internal knowledge only their role may see.
- [Ask Kiko](https://heykiko.io/features/ask-kiko) - Ask Kiko is the AI assistant inside HeyKiko: ask about your chats, leads, cases and numbers, run jobs like fixing low-rated answers, and approve each change.
- [Privacy controls](https://heykiko.io/features/privacy-controls) - Set how long chats are kept, find one customer's data across chats, leads, bookings, cases and calls, download or erase it, and hold everything for a dispute.

## Channels

- [WhatsApp AI chatbot](https://heykiko.io/channels/whatsapp-ai-chatbot) - Put an AI agent on your WhatsApp Business number. It answers from your website and files, books appointments and hands chats to your team. Free trial.
- [Telegram AI bot](https://heykiko.io/channels/telegram-ai-chatbot) - Turn a Telegram bot into an AI agent for your business. Paste the BotFather token, train it on your website and files, and let it answer and book.
- [Website AI chatbot](https://heykiko.io/channels/website-ai-chatbot) - Add an AI chatbot to your website that's trained on your own pages and files, shows its sources, captures leads and books appointments. One line of code.
- [WhatsApp AI voice agent](https://heykiko.io/channels/whatsapp-ai-voice-agent) - An AI voice agent that answers calls to your WhatsApp Business number, books appointments during the call and flags calls for your team to follow up.

## Related

- [The whole product on one page](https://heykiko.io/solutions)