# Ask Kiko: an AI assistant for running your business

> Ask Kiko is the AI assistant inside HeyKiko: ask about your chats, leads, cases and numbers, run jobs like fixing low-rated answers, and approve each change.

Canonical: https://heykiko.io/features/ask-kiko
Last updated: 2026-11-05

Ask Kiko is your own helper inside HeyKiko. Ask how your agent did this week, who's waiting for a person or why answers were rated down, and Kiko reads your live records to answer. It can suggest changes, such as a line for your agent's instructions or a case to reassign, but nothing changes until you approve it.

## How Ask Kiko works

1. **Ask in plain words**: From the Ask Kiko button at the top of any page, or press ⌘K (Ctrl K on Windows), type a question and press Tab.
2. **It reads your live data**: Chats, leads, cases, calls, bookings, campaigns, credits and your agent's setup, shown as cards you can open.
3. **It suggests a change**: As a card with the exact change, such as before and after for your instructions. Edit it, decline it, or approve it.
4. **You approve, it applies**: Only your click applies a change. Most can be undone from the card for 24 hours, and every one is in the audit log under your name.

Included on Growth and up, after a 14-day free trial.

## What you can ask it to do

- **Answer questions**: This week's conversations and leads, who is waiting, your cases, calls and bookings, campaign results, credit balances and how long they'll last.
- **Know what you're looking at**: It sees the page and record you have open, so you can ask about “this case” or “this lead”.
- **Run longer jobs**: Find gaps in your knowledge, fix answers customers rated down, clear your cases, or set up your agent.
- **Ask on a schedule**: A routine, such as every Monday at 9:00, “how did my agent do last week?”, answered in your alerts and by email.

## Changes it can suggest

- **Inside HeyKiko**: Assign a case or a chat, change a case's priority, hand a chat back to the AI, change hand-off rules, edit the agent's instructions or persona, add a page to its knowledge, pause a campaign, or tag contacts.
- **Reaching customers**: A reply to a customer, confirming or cancelling a booking, or resuming a campaign. The card says exactly who hears what, and these have no undo.
- **When it needs you**: If a choice is yours, such as who or which tag, it asks with answers you can tap.
- **When something changed**: If someone else edited the same thing in the meantime, the card says so instead of overwriting it.

## What you can set

In the Ask Kiko panel, Settings › Team and Settings › Alerts.

| Setting | What it does |
| --- | --- |
| Agent mode or Ask mode | Agent mode (the default) can suggest changes; Ask mode only answers. |
| Page and record chips | What Kiko is looking at; remove one to leave it out. |
| Routines | How often (every day, chosen weekdays or a day of the month), the time, and whether Kiko may suggest changes. |
| Who can use it | The owner chooses, per team member, in Settings › Team. |
| Where answers reach you | Alerts when a job finishes, needs your OK, or a routine runs (Settings › Alerts, under Ask Kiko). |

## Good to know

- **Your conversations are private**: Each conversation belongs to the person who started it. Nobody else can open it, not teammates and not the account owner.
- **It only reads what you could**: A team member's Kiko reads only the features they were given, their own cases and unassigned ones, and the chats they may open.
- **It keeps working**: Close the panel, change page or reload: Kiko carries on, and the panel button shows when it's working or has answered.
- **What it won't do**: Start a new campaign, merge or delete records, connect channels or touch billing. It says so and shows you the page where you can.
- **It uses AI credits**: Each question uses credits from your AI balance, not an agent's budget; longer jobs use a little more per step. Searching with ⌘K is free.

## Questions about Ask Kiko

### What is Ask Kiko?

The AI assistant inside your HeyKiko dashboard. Ask about your chats, leads, cases, calls, bookings, campaigns and credits, and it answers from your live data, with cards you can open and suggested changes you approve.

### Can Ask Kiko change things on its own?

No. Every change is a card, and nothing happens until you press its button. Most changes can be undone for 24 hours, and every one is recorded in the audit log.

### Can it reply to customers?

It can suggest a reply, sent from you, once you approve it. The card shows exactly who hears what, there's no undo, and a WhatsApp reply only works within 24 hours of the customer's last message.

### Can my team use it?

Yes, if the owner gives them access in Settings › Team. A team member's Kiko reads only what they could see themselves, and their conversations stay private.

### Can it send me a weekly report?

Yes. Set up a routine under any answer, for example every Monday at 9:00, and the answer comes to your alerts and by email.

### Does it cost extra?

Each question uses AI credits from your business's AI balance, the same one your agent uses; longer jobs use a little more. Searching with ⌘K is free.

### Which plans include Ask Kiko?

Ask Kiko is on the Growth plan and up, after a 14-day free trial with no card.

## Related

- [Test and tune your agent](https://heykiko.io/features/test-your-agent)
- [Cases and approvals](https://heykiko.io/features/cases-and-approvals)
- [Shared inbox](https://heykiko.io/features/shared-inbox)
- [Security and data](https://heykiko.io/security)
- [Pricing](https://heykiko.io/pricing)
- [Human hand-off](https://heykiko.io/features/human-handoff)
- [Appointment booking](https://heykiko.io/features/appointment-booking)
- [Train on your website and files](https://heykiko.io/features/train-on-your-website)
- [Lead capture](https://heykiko.io/features/lead-capture)
- [Live answers from your database](https://heykiko.io/features/database-answers)
- [Product recommendations](https://heykiko.io/features/product-answers)
- [Knowledge access by role](https://heykiko.io/features/knowledge-access)
- [Privacy controls](https://heykiko.io/features/privacy-controls)