# CSAT (customer satisfaction score)

> CSAT is a customer satisfaction score: the share of customers who rate an interaction as good, usually from a short rating question after it ends.

Canonical: https://heykiko.io/glossary/csat
Last updated: 2026-11-05

## What it means

Teams ask for a quick rating, often 1 to 5, and track the share of good ratings over time to see whether service is getting better.

## In HeyKiko

On WhatsApp and Telegram, a customer can be asked to rate a resolved case from 1 to 5, and website visitors can rate individual answers.

## Related

- [Human hand-off](https://heykiko.io/glossary/human-handoff)
- [Shared inbox](https://heykiko.io/glossary/shared-inbox)
- [Cases and approvals](https://heykiko.io/features/cases-and-approvals)
- [Full glossary](https://heykiko.io/glossary)