# Knowledge base

> A knowledge base is the content an AI chatbot answers from: your website pages, documents, product catalogue and any connected data.

Canonical: https://heykiko.io/glossary/knowledge-base
Last updated: 2026-11-05

## What it means

The chatbot can only be as right as its knowledge base. Out-of-date pages and missing answers are the most common causes of wrong replies.

## In HeyKiko

In HeyKiko it's everything under Knowledge: websites, files, your database and products, each showing how many answers it has supplied.

## Related

- [RAG (retrieval-augmented generation)](https://heykiko.io/glossary/rag)
- [Hallucination](https://heykiko.io/glossary/hallucination)
- [Chunking](https://heykiko.io/glossary/chunking)
- [Train on your website and files](https://heykiko.io/features/train-on-your-website)
- [Full glossary](https://heykiko.io/glossary)