# Shared inbox

> A shared inbox is one place where a team answers customer conversations together, with each chat assigned, visible to everyone and answered once.

Canonical: https://heykiko.io/glossary/shared-inbox
Last updated: 2026-11-05

## What it means

Also called team inbox.

For WhatsApp it means several people answering the same business number from software, instead of passing one phone around.

## In HeyKiko

HeyKiko's inbox holds website, WhatsApp and Telegram chats in one list, with Kiko answering first.

## Related

- [Human hand-off](https://heykiko.io/glossary/human-handoff)
- [WhatsApp Business API](https://heykiko.io/glossary/whatsapp-business-api)
- [Shared inbox](https://heykiko.io/features/shared-inbox)
- [Full glossary](https://heykiko.io/glossary)