# HeyKiko: one AI agent for your website, WhatsApp and Telegram > HeyKiko is one AI agent for your website, WhatsApp and Telegram. Trained on your business, it answers customers, books appointments and hands off to your team. Canonical: https://heykiko.io Last updated: 2026-11-04 Trained on your business. Kiko answers customers, books appointments and hands the chat to your team when it should. Free for 14 days, no card needed. ## Channels - [WhatsApp AI chatbot](https://heykiko.io/channels/whatsapp-ai-chatbot) - Put an AI agent on your WhatsApp Business number. It answers from your website and files, books appointments and hands chats to your team. Free trial. - [Telegram AI bot](https://heykiko.io/channels/telegram-ai-chatbot) - Turn a Telegram bot into an AI agent for your business. Paste the BotFather token, train it on your website and files, and let it answer and book. - [Website AI chatbot](https://heykiko.io/channels/website-ai-chatbot) - Add an AI chatbot to your website that's trained on your own pages and files, shows its sources, captures leads and books appointments. One line of code. - [WhatsApp AI voice agent](https://heykiko.io/channels/whatsapp-ai-voice-agent) - An AI voice agent that answers calls to your WhatsApp Business number, books appointments during the call and flags calls for your team to follow up. ## What it does - [Human hand-off](https://heykiko.io/features/human-handoff) - An AI agent that hands chats to your team on WhatsApp, Telegram and your website: when a customer asks, when it can't answer, or outside hours. - [Appointment booking](https://heykiko.io/features/appointment-booking) - An AI agent that books appointments in chat on WhatsApp, Telegram and your website, from your real open times, into Google Calendar. - [Shared inbox](https://heykiko.io/features/shared-inbox) - One team inbox for every WhatsApp, Telegram and website chat, with your AI agent answering first and your team taking over when it's needed. - [Train on your website and files](https://heykiko.io/features/train-on-your-website) - Train an AI agent on your website, PDFs, Word files and spreadsheets. It answers customers from your own content on WhatsApp, Telegram and your site. - [Lead capture](https://heykiko.io/features/lead-capture) - An AI agent that turns WhatsApp, Telegram and website chats into leads, with each person's details, what they were interested in and the chat behind it. - [Live answers from your database](https://heykiko.io/features/database-answers) - Connect your MySQL or MariaDB database and an AI agent answers stock, order and availability questions live on WhatsApp, Telegram and your website. Read-only. - [Product recommendations](https://heykiko.io/features/product-answers) - An AI agent that recommends products from your catalogue in chat, with a photo, price and buy link, on WhatsApp, Telegram and your website. - [Cases and approvals](https://heykiko.io/features/cases-and-approvals) - An AI agent that opens cases for refunds, complaints and requests in chat, collects the details, and drafts replies a person approves before they're sent. - [Test and tune your agent](https://heykiko.io/features/test-your-agent) - A playground to test your AI agent on your real knowledge, see why it answered, compare two models side by side, and tune how it replies. - [Knowledge access by role](https://heykiko.io/features/knowledge-access) - One AI agent for customers and staff: customers get public answers, and staff who sign in get answers from internal knowledge only their role may see. - [Ask Kiko](https://heykiko.io/features/ask-kiko) - Ask Kiko is the AI assistant inside HeyKiko: ask about your chats, leads, cases and numbers, run jobs like fixing low-rated answers, and approve each change. - [Privacy controls](https://heykiko.io/features/privacy-controls) - Set how long chats are kept, find one customer's data across chats, leads, bookings, cases and calls, download or erase it, and hold everything for a dispute. ## How it works Setting up HeyKiko takes three steps: add your website and files, connect your channels, and Kiko starts answering your customers. ## How does HeyKiko compare? All four train an AI agent on your content and work on WhatsApp. HeyKiko adds Telegram, AI that answers WhatsApp calls, Google Calendar booking, cases with approvals and email campaigns. The others offer more channels, such as Instagram and Messenger, and more helpdesk and CRM integrations. | Feature | HeyKiko | Chatbase | SiteGPT | Tidio | | --- | --- | --- | --- | --- | | Website chat | Yes (Every plan) | Yes | Yes | Yes | | WhatsApp | Yes (Every plan) | Yes (Official API) | Partly ($59/mo add-on per number) | Yes (Every plan) | | Telegram | Yes (Every plan) | No (Not offered) | No (Not offered) | Partly (Plus and Premium) | | Instagram and Messenger | No (Not offered) | Yes | Partly (Messenger, Growth and up) | Yes | | AI answers voice calls | Yes (WhatsApp calls, Pro and up) | Yes (Phone lines, Basic and up) | No (Not offered) | No (No phone calls) | | Shared inbox with takeover | Yes (Every plan) | Yes (Helpdesk, Basic and up) | Yes (Every plan; iPhone app Growth and up) | Yes (Every plan, with mobile apps) | | Books into Google Calendar | Yes (Every plan) | Partly (Cal.com or Calendly) | No (Not offered) | No (Not offered) | | Cases with approvals | Yes (Growth and up) | Partly (Helpdesk tickets) | No (Not offered) | Partly (Ticketing) | | WhatsApp campaigns | Yes (Every plan) | Yes (Basic and up) | No (Not offered) | No (Not offered) | | Email campaigns | Yes (Pro and up) | No (Not offered) | No (Not offered) | No (Not offered) | | Helpdesk and CRM integrations | No (Not yet) | Yes (Zendesk, HubSpot, Salesforce) | Yes (Slack, Crisp, Zendesk) | Yes (Shopify, Zendesk, Salesforce) | | Starts at, billed monthly | $29 | $40 | $59 | $29 | ## How much does HeyKiko cost? Plans start at $29 a month for 2,000 AI credits. Every plan includes your website, WhatsApp and Telegram, and starts with a 14-day free trial with no card. - **Starter**: $29 a month, 2,000 AI credits. For small businesses getting their AI agent live on the website and WhatsApp, with bookings and a shared inbox. - **Growth**: $119 a month, 10,000 AI credits. For growing teams running sales and support on WhatsApp — more calls, campaigns and leads, with case management. - **Pro**: $199 a month, 20,000 AI credits. For high-volume businesses — the most calls, campaigns and contacts, with Kiko branding removed. - **Enterprise**: Custom, 100,000 AI credits. Custom plan for organisations, set up with our team. - In SG, prices are in SGD: Starter is SGD 39 a month, Growth SGD 149 and Pro SGD 249. ## Who it's for - [HeyKiko for clinics](https://heykiko.io/solutions/clinics) - Answer patients, book consultations and pass billing questions to your front desk. - [HeyKiko for salons and spas](https://heykiko.io/solutions/salons-and-spas) - Share prices and book appointments while your team is with clients. - [HeyKiko for real estate](https://heykiko.io/solutions/real-estate) - Answer listing questions and book viewings for every enquiry, at any hour. - [HeyKiko for education](https://heykiko.io/solutions/education) - Answer course, fee and schedule questions and enrol interested students. - [HeyKiko for online stores](https://heykiko.io/solutions/online-stores) - Recommend products, check stock and answer delivery and returns questions. - [HeyKiko for customer support](https://heykiko.io/solutions/customer-support) - Answer the common questions instantly and route the rest to the right person. - [HeyKiko for lead generation](https://heykiko.io/solutions/lead-generation) - Turn website and WhatsApp visitors into qualified leads with their conversation. ## Questions people ask ### Getting started #### What is HeyKiko? HeyKiko is an AI agent platform for businesses. You train one agent on your website, files and products, and it answers customers on your website, WhatsApp and Telegram, books appointments, captures leads and hands conversations to your team when a person is needed. #### How is HeyKiko different from Chatbase? Both train an AI agent on your content and work on your website and WhatsApp. HeyKiko also works on Telegram, answers WhatsApp voice calls, books into Google Calendar, runs cases with approvals and sends email campaigns. Chatbase has more channels, such as Instagram, Messenger, Slack and email, and more helpdesk and CRM integrations. #### Do I need to know how to code? No. You paste your website address, upload files, and add the chat to your site with one line that you copy and paste. WhatsApp connects through Meta's own sign-up inside HeyKiko, and Telegram with a bot token. #### Where does the agent get its answers from? From the knowledge you give it: pages from your website, uploaded files, your product catalogue, the business details you write during setup and, if you connect one, a read-only database. You can see which source each answer used, and when Kiko doesn't know, it says so. ### Channels #### Which channels does HeyKiko work on? Your website (a chat bubble or an inline embed), WhatsApp through Meta's Cloud API, and Telegram. On the Pro plan the agent also answers WhatsApp voice calls. #### Can Kiko answer phone calls? Kiko answers WhatsApp voice calls on your WhatsApp business number, on the Pro plan and above. It uses the same knowledge as in chat, can book appointments during the call and can pass the caller to your team. It does not answer regular phone lines. #### Can a person take over a conversation? Yes. Every conversation from every channel lands in one shared inbox. A team member can reply at any time, which pauses the AI for that chat, and hand it back when they are done. Customers who ask for a person are handed over automatically. #### Can it book appointments? Yes. Kiko offers real open times from your Google Calendar, books the one the customer picks and confirms it in the chat. You can let bookings through or confirm each one yourself, and set your hours, notice and gaps between bookings. ### Pricing and credits #### How much does HeyKiko cost? Starter is $29 a month, Growth $119 and Pro $199, with yearly billing giving two months free. Enterprise is priced with our team. Every plan starts with a 14-day free trial and no card. #### What counts as an AI reply? Each answer Kiko sends uses AI credits. A normal reply uses one credit on the standard model; replies that read an image or a file use more. Your plan includes a monthly allowance, and you can top up any time. #### Can I cancel any time? Yes. You manage your subscription, payment card and invoices on Stripe's secure billing page, and you can cancel there at any time. ### Data and control #### Can different customers see different answers? Yes. You can decide which knowledge each group of signed-in customers can use, and what everyone else can see. A customer who is not signed in only gets answers from what you have made public. #### Can I delete a customer's data? Yes. You can erase one customer's details and chats, choose how long conversations are kept, and place a legal hold when you need to keep everything. #### Can Kiko look up orders or stock? Yes, if you connect a read-only database or add your product catalogue. Kiko can check stock and prices, and an anonymous visitor can only look up their own record with details they type in. ## Related - [Pricing](https://heykiko.io/pricing) - [Every feature](https://heykiko.io/features) - [Guides](https://heykiko.io/blog) - [Security and data](https://heykiko.io/security) - [Book a demo](https://heykiko.io/book-demo)