# HeyKiko > HeyKiko is one AI agent for your website, WhatsApp and Telegram. Trained on a business's own website and files, it answers customers, books appointments, captures leads and hands the chat to the team when a person is needed. HeyKiko is for small and growing businesses that talk to customers all day: clinics, salons, real estate, education, online stores, support and sales teams. It works on a website chat, WhatsApp (Meta's official Cloud API) and Telegram, answers WhatsApp voice calls on plans with calls, and keeps every conversation in one shared inbox. Made by Hannsville Technologies Pte. Ltd., Singapore. Every page below links to its markdown version (append .md to any page's URL, or send Accept: text/markdown); the HTML page is canonical. ## Product - [HeyKiko](https://heykiko.io/index.md): One AI agent for your website, WhatsApp and Telegram: answers, bookings, hand-off, campaigns. - [What HeyKiko does](https://heykiko.io/solutions.md): Every capability: knowledge, bookings, shared inbox, leads, cases, campaigns, voice calls, Ask Kiko. - [Features](https://heykiko.io/features.md): Every HeyKiko feature and channel, each with its own page. ## Features - [Human hand-off](https://heykiko.io/features/human-handoff.md): An AI agent that hands chats to your team on WhatsApp, Telegram and your website: when a customer asks, when it can't answer, or outside hours. - [Appointment booking](https://heykiko.io/features/appointment-booking.md): An AI agent that books appointments in chat on WhatsApp, Telegram and your website, from your real open times, into Google Calendar. - [Shared inbox](https://heykiko.io/features/shared-inbox.md): One team inbox for every WhatsApp, Telegram and website chat, with your AI agent answering first and your team taking over when it's needed. - [Train on your website and files](https://heykiko.io/features/train-on-your-website.md): Train an AI agent on your website, PDFs, Word files and spreadsheets. It answers customers from your own content on WhatsApp, Telegram and your site. - [Lead capture](https://heykiko.io/features/lead-capture.md): An AI agent that turns WhatsApp, Telegram and website chats into leads, with each person's details, what they were interested in and the chat behind it. - [Live answers from your database](https://heykiko.io/features/database-answers.md): Connect your MySQL or MariaDB database and an AI agent answers stock, order and availability questions live on WhatsApp, Telegram and your website. Read-only. - [Product recommendations](https://heykiko.io/features/product-answers.md): An AI agent that recommends products from your catalogue in chat, with a photo, price and buy link, on WhatsApp, Telegram and your website. - [Cases and approvals](https://heykiko.io/features/cases-and-approvals.md): An AI agent that opens cases for refunds, complaints and requests in chat, collects the details, and drafts replies a person approves before they're sent. - [Test and tune your agent](https://heykiko.io/features/test-your-agent.md): A playground to test your AI agent on your real knowledge, see why it answered, compare two models side by side, and tune how it replies. - [Knowledge access by role](https://heykiko.io/features/knowledge-access.md): One AI agent for customers and staff: customers get public answers, and staff who sign in get answers from internal knowledge only their role may see. - [Ask Kiko](https://heykiko.io/features/ask-kiko.md): Ask Kiko is the AI assistant inside HeyKiko: ask about your chats, leads, cases and numbers, run jobs like fixing low-rated answers, and approve each change. - [Privacy controls](https://heykiko.io/features/privacy-controls.md): Set how long chats are kept, find one customer's data across chats, leads, bookings, cases and calls, download or erase it, and hold everything for a dispute. ## Channels - [WhatsApp AI chatbot](https://heykiko.io/channels/whatsapp-ai-chatbot.md): Put an AI agent on your WhatsApp Business number. It answers from your website and files, books appointments and hands chats to your team. Free trial. - [Telegram AI bot](https://heykiko.io/channels/telegram-ai-chatbot.md): Turn a Telegram bot into an AI agent for your business. Paste the BotFather token, train it on your website and files, and let it answer and book. - [Website AI chatbot](https://heykiko.io/channels/website-ai-chatbot.md): Add an AI chatbot to your website that's trained on your own pages and files, shows its sources, captures leads and books appointments. One line of code. - [WhatsApp AI voice agent](https://heykiko.io/channels/whatsapp-ai-voice-agent.md): An AI voice agent that answers calls to your WhatsApp Business number, books appointments during the call and flags calls for your team to follow up. ## Use cases - [HeyKiko for clinics](https://heykiko.io/solutions/clinics.md): Answer patients, book consultations and pass billing questions to your front desk. - [HeyKiko for salons and spas](https://heykiko.io/solutions/salons-and-spas.md): Share prices and book appointments while your team is with clients. - [HeyKiko for real estate](https://heykiko.io/solutions/real-estate.md): Answer listing questions and book viewings for every enquiry, at any hour. - [HeyKiko for education](https://heykiko.io/solutions/education.md): Answer course, fee and schedule questions and enrol interested students. - [HeyKiko for online stores](https://heykiko.io/solutions/online-stores.md): Recommend products, check stock and answer delivery and returns questions. - [HeyKiko for customer support](https://heykiko.io/solutions/customer-support.md): Answer the common questions instantly and route the rest to the right person. - [HeyKiko for lead generation](https://heykiko.io/solutions/lead-generation.md): Turn website and WhatsApp visitors into qualified leads with their conversation. ## Pricing - [Pricing](https://heykiko.io/pricing.md): Every plan compared feature by feature, with the free trial and how AI credits work. ## Comparisons - [HeyKiko vs Chatbase](https://heykiko.io/compare/heykiko-vs-chatbase.md): HeyKiko vs Chatbase: channels, WhatsApp and Telegram, voice calls, human takeover, booking and real monthly costs compared. Checked November 2026. - [HeyKiko vs SiteGPT](https://heykiko.io/compare/heykiko-vs-sitegpt.md): HeyKiko vs SiteGPT: website chat, WhatsApp and Telegram, human takeover, booking, campaigns and real monthly costs compared. Checked November 2026. - [HeyKiko vs Tidio](https://heykiko.io/compare/heykiko-vs-tidio.md): HeyKiko vs Tidio and Lyro: AI pricing per conversation, WhatsApp and Telegram, human takeover, booking and campaigns compared. Checked November 2026. - [HeyKiko vs Respond.io](https://heykiko.io/compare/heykiko-vs-respondio.md): HeyKiko vs Respond.io: AI agent pricing, WhatsApp and Telegram, other messaging apps, calls, booking and campaigns compared. Checked November 2026. - [HeyKiko vs Intercom Fin](https://heykiko.io/compare/heykiko-vs-intercom-fin.md): HeyKiko vs Intercom Fin: per-outcome versus flat pricing, WhatsApp and Telegram, helpdesks, calls, booking and campaigns compared. Checked November 2026. - [HeyKiko vs Botpress](https://heykiko.io/compare/heykiko-vs-botpress.md): HeyKiko vs Botpress: a ready agent versus a platform to build your own, with pricing, WhatsApp, channels, handoff and open source. Checked November 2026. - [Chatbase alternatives](https://heykiko.io/alternatives/chatbase.md): The best Chatbase alternatives for 2026, compared fairly: what each is best for, prices, free plans and trials, and channels. Checked November 2026. - [SiteGPT alternatives](https://heykiko.io/alternatives/sitegpt.md): The best SiteGPT alternatives for 2026, compared: what each is best for, prices, WhatsApp and Telegram, free plans and trials. Checked November 2026. - [Tidio alternatives](https://heykiko.io/alternatives/tidio.md): The best Tidio and Lyro alternatives for 2026: what each is best for, how the AI is priced, WhatsApp, Telegram and free plans. Checked November 2026. - [Intercom Fin alternatives](https://heykiko.io/alternatives/intercom-fin.md): The best Intercom Fin alternatives for 2026: flat-priced AI agents compared by best use, channels, free plans and prices. Checked November 2026. - [Respond.io alternatives](https://heykiko.io/alternatives/respondio.md): The best Respond.io alternatives for 2026: WhatsApp inboxes and AI agents compared by best use, AI pricing, channels and trials. Checked November 2026. - [Botpress alternatives](https://heykiko.io/alternatives/botpress.md): The best Botpress alternatives for 2026: builders, self-hosted and ready-made AI agents compared by best use, prices and channels. Checked November 2026. - [Wati alternatives](https://heykiko.io/alternatives/wati.md): The best Wati alternatives for 2026: WhatsApp inboxes and AI agents compared by AI pricing, channels, broadcasts and trials. Checked November 2026. ## Countries - [HeyKiko by country](https://heykiko.io/ai-agent.md): How HeyKiko works in each country, and Meta's WhatsApp rates there. - [HeyKiko in India](https://heykiko.io/ai-agent/india.md): An AI agent for Indian businesses that answers on WhatsApp, Telegram and your website from your own content, in Hindi, English and Hinglish, books in IST and hands off to your team. - [HeyKiko in Singapore](https://heykiko.io/ai-agent/singapore.md): An AI agent for Singapore businesses that answers on WhatsApp, Telegram and your website from your own content, in English, Chinese and Malay, books in SGT and hands off to your team. - [HeyKiko in the UK](https://heykiko.io/ai-agent/uk.md): An AI agent for UK businesses that answers on your website, WhatsApp and Telegram from your own content, books appointments in UK time and hands off to your team. - [HeyKiko in the US](https://heykiko.io/ai-agent/us.md): An AI agent for US businesses that answers on your website, WhatsApp and Telegram from your own content, in English and Spanish, books in your time zone and hands off to your team. - [HeyKiko in Malaysia](https://heykiko.io/ai-agent/malaysia.md): An AI agent for Malaysian businesses that answers on WhatsApp, Telegram and your website from your own content, in Malay, English and Chinese, books in Malaysia time and hands off to your team. - [HeyKiko in Indonesia](https://heykiko.io/ai-agent/indonesia.md): An AI agent for Indonesian businesses that answers on WhatsApp, Telegram and your website from your own content, in Bahasa Indonesia and English, books in WIB and hands off to your team. - [HeyKiko in the UAE](https://heykiko.io/ai-agent/uae.md): An AI agent for UAE businesses that answers on WhatsApp, your website and Telegram from your own content, in Arabic, English, Hindi and more, books in Gulf time and hands off to your team. - [HeyKiko in Saudi Arabia](https://heykiko.io/ai-agent/saudi-arabia.md): An AI agent for Saudi businesses that answers on WhatsApp, your website and Telegram from your own content, in Arabic and English, books in Riyadh time and hands off to your team. - [HeyKiko in Pakistan](https://heykiko.io/ai-agent/pakistan.md): An AI agent for Pakistani businesses that answers on WhatsApp, Telegram and your website from your own content, in Urdu, Roman Urdu and English, books in PKT and hands off to your team. - [HeyKiko in the Philippines](https://heykiko.io/ai-agent/philippines.md): An AI agent for businesses in the Philippines that answers on your website, WhatsApp and Telegram from your own content, in English, Filipino and Taglish, and hands off to your team. - [HeyKiko in Australia](https://heykiko.io/ai-agent/australia.md): An AI agent for Australian businesses that answers on your website, WhatsApp and Telegram from your own content, books in your state's time zone and hands off to your team. - [HeyKiko in Canada](https://heykiko.io/ai-agent/canada.md): An AI agent for Canadian businesses that answers on your website, WhatsApp and Telegram from your own content, in English and French, books in your time zone and hands off to your team. - [HeyKiko in Nigeria](https://heykiko.io/ai-agent/nigeria.md): An AI agent for Nigerian businesses that answers on WhatsApp, Telegram and your website from your own content, in English and Pidgin, books in WAT and hands off to your team. - [HeyKiko in South Africa](https://heykiko.io/ai-agent/south-africa.md): An AI agent for South African businesses that answers on WhatsApp, your website and Telegram from your own content, in English, Afrikaans and isiZulu, books in SAST and hands off to your team. - [HeyKiko in Hong Kong](https://heykiko.io/ai-agent/hong-kong.md): An AI agent for Hong Kong businesses that answers on WhatsApp, your website and Telegram from your own content, in Cantonese, English and Mandarin, and hands off to your team. - [HeyKiko in Turkey](https://heykiko.io/ai-agent/turkey.md): An AI agent for businesses in Türkiye that answers on WhatsApp, your website and Telegram from your own content, in Turkish and English, books in Turkey time and hands off to your team. - [HeyKiko in Bangladesh](https://heykiko.io/ai-agent/bangladesh.md): An AI agent for Bangladeshi businesses that answers on WhatsApp, your website and Telegram from your own content, in Bangla, Banglish and English, and hands off to your team. - [HeyKiko in Sri Lanka](https://heykiko.io/ai-agent/sri-lanka.md): An AI agent for Sri Lankan businesses that answers on WhatsApp, your website and Telegram from your own content, in Sinhala, Tamil and English, and hands off to your team. - [HeyKiko in Nepal](https://heykiko.io/ai-agent/nepal.md): An AI agent for businesses in Nepal that answers on WhatsApp, your website and Telegram from your own content, in Nepali, Romanised Nepali and English, books in Nepal time and hands off to your team. - [HeyKiko in New Zealand](https://heykiko.io/ai-agent/new-zealand.md): An AI agent for New Zealand businesses that answers on your website, WhatsApp and Telegram from your own content, books in New Zealand time and hands off to your team. - [HeyKiko in Kenya](https://heykiko.io/ai-agent/kenya.md): An AI agent for Kenyan businesses that answers on WhatsApp, your website and Telegram from your own content, in English, Swahili and Sheng, books in EAT and hands off to your team. - [HeyKiko in Ghana](https://heykiko.io/ai-agent/ghana.md): An AI agent for Ghanaian businesses that answers on WhatsApp, your website and Telegram from your own content, in English, Twi and Pidgin, and hands off to your team. - [AI customer support in India](https://heykiko.io/ai-customer-support/india.md): AI customer support for Indian businesses: answers on WhatsApp, your website and Telegram in Hindi, Hinglish and English, looks up orders, opens cases and hands off to your team. - [AI customer support in Singapore](https://heykiko.io/ai-customer-support/singapore.md): AI customer support for Singapore businesses: answers on WhatsApp, your website and Telegram in English, Singlish and Chinese, looks up orders, opens cases and hands off to your team. - [AI customer support in the UK](https://heykiko.io/ai-customer-support/uk.md): AI customer support for UK businesses: answers on your website, WhatsApp and Telegram, looks up orders, opens cases for returns and complaints, and hands off to your team. - [AI customer support in the US](https://heykiko.io/ai-customer-support/us.md): AI customer support for US businesses: answers on your website, WhatsApp and Telegram in English and Spanish, looks up orders, opens cases and hands off to your team. - [AI customer support in Malaysia](https://heykiko.io/ai-customer-support/malaysia.md): AI customer support for Malaysian businesses: answers on WhatsApp, your website and Telegram in Malay, English and Chinese, tracks orders, opens cases and hands off to your team. - [AI customer support in Indonesia](https://heykiko.io/ai-customer-support/indonesia.md): AI customer support for Indonesian businesses: answers on WhatsApp, your website and Telegram in Bahasa Indonesia, checks orders, opens cases and hands off to your team. - [AI customer support in the UAE](https://heykiko.io/ai-customer-support/uae.md): AI customer support for UAE businesses: answers on WhatsApp, your website and Telegram in Arabic and English, tracks orders, opens cases and hands off to your team. - [AI customer support in Saudi Arabia](https://heykiko.io/ai-customer-support/saudi-arabia.md): AI customer support for Saudi businesses: answers on WhatsApp, your website and Telegram in Arabic and English, tracks orders, opens cases and hands off to your team. - [AI sales agent in India](https://heykiko.io/ai-sales-agent/india.md): An AI sales agent for Indian businesses: answers product and price questions in Hinglish, recommends from your catalogue, captures leads and books visits, demos and trials. - [AI sales agent in Singapore](https://heykiko.io/ai-sales-agent/singapore.md): An AI sales agent for Singapore businesses: answers product and price questions on WhatsApp, recommends from your catalogue, captures leads and books viewings, consultations and trial classes. - [AI sales agent in the UK](https://heykiko.io/ai-sales-agent/uk.md): An AI sales agent for UK businesses: answers product and price questions on your website and WhatsApp, recommends from your catalogue, captures leads and books viewings and consultations. - [AI sales agent in the US](https://heykiko.io/ai-sales-agent/us.md): An AI sales agent for US businesses: answers product and price questions on your website, recommends from your catalogue, qualifies leads and books estimates, demos and consultations. - [AI sales agent in Malaysia](https://heykiko.io/ai-sales-agent/malaysia.md): An AI sales agent for Malaysian businesses: answers product and price questions on WhatsApp in Malay and English, recommends from your catalogue, captures leads and books visits. - [AI sales agent in Indonesia](https://heykiko.io/ai-sales-agent/indonesia.md): An AI sales agent for Indonesian businesses: answers product and price questions on WhatsApp in Bahasa Indonesia, recommends from your catalogue, captures leads and books trials and visits. - [AI sales agent in the UAE](https://heykiko.io/ai-sales-agent/uae.md): An AI sales agent for UAE businesses: answers property, car and service enquiries on WhatsApp in Arabic and English, captures leads and books viewings and test drives. - [AI sales agent in Saudi Arabia](https://heykiko.io/ai-sales-agent/saudi-arabia.md): An AI sales agent for Saudi businesses: answers product and price questions on WhatsApp in Arabic, recommends from your catalogue, captures leads and books test drives and visits. - [WhatsApp API pricing in India](https://heykiko.io/whatsapp-api-pricing/india.md): Meta's WhatsApp Business API rates for India from 1 October 2026, per message, with what a month costs for a shop, a clinic and a growing brand, and the move to rupee billing. - [WhatsApp API pricing in Singapore](https://heykiko.io/whatsapp-api-pricing/singapore.md): Meta's WhatsApp Business API rates for Singapore from 1 October 2026, per message, with what a month costs for a tuition centre, a renovation firm and an online store. - [WhatsApp API pricing in the UK](https://heykiko.io/whatsapp-api-pricing/uk.md): Meta's WhatsApp Business API rates for the UK from 1 October 2026, per message, with what a month costs for a dental practice, a letting agent and an online shop. - [WhatsApp API pricing in Malaysia](https://heykiko.io/whatsapp-api-pricing/malaysia.md): Meta's WhatsApp Business API rates for Malaysia from 1 October 2026, per message, with what a month costs for a kindergarten, a car workshop and an online store. - [WhatsApp API pricing in Indonesia](https://heykiko.io/whatsapp-api-pricing/indonesia.md): Meta's WhatsApp Business API rates for Indonesia from 1 October 2026, per message, with what a month costs for a course, a beauty clinic and an online store. - [WhatsApp API pricing in the UAE](https://heykiko.io/whatsapp-api-pricing/uae.md): Meta's WhatsApp Business API rates for the UAE from 1 October 2026, per message, with what a month costs for a salon, a dental clinic and a property brokerage. - [WhatsApp API pricing in Saudi Arabia](https://heykiko.io/whatsapp-api-pricing/saudi-arabia.md): Meta's WhatsApp Business API rates for Saudi Arabia from 1 October 2026, per message, with what a month costs for a clinic, a restaurant and a car dealer. - [WhatsApp API pricing in Pakistan](https://heykiko.io/whatsapp-api-pricing/pakistan.md): Meta's WhatsApp Business API rates for Pakistan from 1 October 2026, per message, with what a month costs for an academy, a skin clinic and an online store. - [WhatsApp API pricing in Nigeria](https://heykiko.io/whatsapp-api-pricing/nigeria.md): Meta's WhatsApp Business API rates for Nigeria from 1 October 2026, per message, with what a month costs for a clinic, a fashion store and a large online shop. - [WhatsApp API pricing in South Africa](https://heykiko.io/whatsapp-api-pricing/south-africa.md): Meta's WhatsApp Business API rates for South Africa from 1 October 2026, per message, with what a month costs for a salon, a car service centre and an online store. - [WhatsApp API pricing in Hong Kong](https://heykiko.io/whatsapp-api-pricing/hong-kong.md): Meta's WhatsApp Business API rates for Hong Kong from 1 October 2026, per message, with what a month costs for a clinic, a beauty salon and an online shop. - [WhatsApp API pricing in Turkey](https://heykiko.io/whatsapp-api-pricing/turkey.md): Meta's WhatsApp Business API rates for Türkiye from 1 October 2026, among the lowest anywhere, with what a month costs for a salon, a clinic and an online store. - [WhatsApp API pricing in Bangladesh](https://heykiko.io/whatsapp-api-pricing/bangladesh.md): Meta's WhatsApp Business API rates for Bangladesh from 1 October 2026, where updates are cheap and marketing isn't, with what a month costs for three businesses. - [WhatsApp API pricing in Sri Lanka](https://heykiko.io/whatsapp-api-pricing/sri-lanka.md): Meta's WhatsApp Business API rates for Sri Lanka from 1 October 2026, with very cheap utility messages, and what a month costs for three businesses. - [WhatsApp API pricing in Nepal](https://heykiko.io/whatsapp-api-pricing/nepal.md): Meta's WhatsApp Business API rates for Nepal from 1 October 2026, per message, with what a month costs for a clinic, a trekking agency and an online shop. - [WhatsApp API pricing in the US and Canada](https://heykiko.io/whatsapp-api-pricing/north-america.md): Meta's WhatsApp Business API rates for the US and Canada from 1 October 2026, per message, with what a month costs for a dental office, a home services company and an online store. - [WhatsApp API pricing in Australia, the Philippines and the rest of Asia Pacific](https://heykiko.io/whatsapp-api-pricing/asia-pacific.md): Meta's WhatsApp Business API rates for Australia, New Zealand, the Philippines, Thailand, Vietnam and Japan from 1 October 2026, with what a month costs for three businesses. - [WhatsApp API pricing in Bahrain, Jordan and Lebanon](https://heykiko.io/whatsapp-api-pricing/middle-east.md): Meta's WhatsApp Business API rates for Bahrain, Jordan, Lebanon and Yemen from 1 October 2026, how they compare with the UAE and Saudi Arabia, and what a month costs. - [WhatsApp API pricing in Kenya, Ghana and the rest of Africa](https://heykiko.io/whatsapp-api-pricing/africa.md): Meta's WhatsApp Business API rates for Kenya, Ghana, Tanzania, Uganda and most of Africa from 1 October 2026, how they compare with Nigeria and South Africa, and what a month costs. ## Guides - [Guides](https://heykiko.io/blog.md): Guides to running an AI agent on WhatsApp, Telegram and your website. - [How much does an AI chatbot cost a small business in 2026?](https://heykiko.io/blog/ai-chatbot-cost.md): What an AI chatbot really costs a small business: the platform, AI usage, WhatsApp's per-message fees, your time, worked examples and questions to ask. - [How to run a shared WhatsApp inbox for your team](https://heykiko.io/blog/shared-whatsapp-inbox.md): How several people can answer one WhatsApp Business number: the app's linked devices versus a shared inbox, team rules, AI first, and the 24-hour window. - [What is llms.txt, and does your website need one?](https://heykiko.io/blog/what-is-llms-txt.md): What llms.txt is, who uses it, what it doesn't do for search, whether your website needs one, and how to make one in a few minutes. - [How to write a system prompt for a customer service chatbot](https://heykiko.io/blog/how-to-write-a-chatbot-system-prompt.md): How to write a system prompt for a customer service chatbot: the five parts, a full example, rules that keep it honest, how to test it, and mistakes to avoid. - [How online stores answer product and order questions with AI](https://heykiko.io/blog/ai-for-online-stores.md): How an online store can use AI to recommend products, check stock and orders safely, and handle returns, plus WhatsApp's rules for selling there. - [How real estate agents answer property enquiries around the clock](https://heykiko.io/blog/ai-for-real-estate-enquiries.md): How estate and letting agents can answer property enquiries at any hour with AI: current listings, qualifying buyers, booking viewings and handing over. - [How salons and spas take bookings on WhatsApp with AI](https://heykiko.io/blog/whatsapp-booking-for-salons.md): How salons and spas can answer prices and take bookings on WhatsApp while the team is with clients, cut no-shows, and bring regulars back the right way. - [How clinics use WhatsApp to answer patients and take bookings](https://heykiko.io/blog/whatsapp-for-clinics.md): How clinics can use WhatsApp and AI for patients' everyday questions and bookings, what to keep off WhatsApp, and WhatsApp's own rules for health. - [How to let customers book appointments in a chat](https://heykiko.io/blog/how-to-take-bookings-in-a-chat.md): How to take bookings in a chat on WhatsApp, Telegram and your website: offering real open times, the rules to set, confirming, and moving or cancelling. - [How to capture leads from website and WhatsApp chats](https://heykiko.io/blog/how-to-capture-leads-from-chats.md): How to turn website, WhatsApp and Telegram chats into leads: form or no form, when and what to ask, wording that works, consent, and fast follow-up. - [WhatsApp Business API pricing in 2026, explained](https://heykiko.io/blog/whatsapp-business-api-pricing.md): How Meta charges for WhatsApp Business API messages in 2026: per message, by category and country, 1,000 free replies a month, and worked examples. - [WhatsApp template messages: categories, approval and examples](https://heykiko.io/blog/whatsapp-template-messages.md): What WhatsApp template messages are, the marketing, utility and authentication categories, how Meta approves them, the limits, and examples that pass review. - [Telegram vs WhatsApp for business: which should you use?](https://heykiko.io/blog/telegram-vs-whatsapp-for-business.md): WhatsApp reaches more people and lets you message customers first, at a price; Telegram is free with no reply window. How they compare for a business. - [WhatsApp Business app vs API: which do you need?](https://heykiko.io/blog/whatsapp-business-app-vs-api.md): The WhatsApp Business app is free and works from a phone; the API lets a team and an AI agent answer from software. How they differ, and how to use both. - [Can AI answer WhatsApp calls? How it works in 2026](https://heykiko.io/blog/ai-answering-whatsapp-calls.md): How an AI voice agent answers WhatsApp Business calls: Meta's calling rules and prices, what the agent can do on a call, and what it can't. - [How to create a Telegram AI bot for your business](https://heykiko.io/blog/how-to-create-a-telegram-ai-bot-for-your-business.md): Create a Telegram bot with BotFather, connect it to an AI agent trained on your business, and let it answer, book and hand chats to your team. No code needed. - [When to hand a chat from AI to a person](https://heykiko.io/blog/when-to-hand-a-chat-to-a-person.md): When an AI chatbot should pass a customer to a person, when it shouldn't, and how to make the hand-off smooth on your website, WhatsApp and Telegram. - [What is RAG? Retrieval-augmented generation in plain words](https://heykiko.io/blog/what-is-rag.md): RAG lets an AI answer from your own documents: it finds the passages that fit a question and answers from them. How it works, and where it goes wrong. - [AI agent vs chatbot: what's the difference?](https://heykiko.io/blog/ai-agent-vs-chatbot.md): A chatbot answers; an AI agent also gets things done, like booking or looking up an order. How they differ, when you need each, and how to keep an agent safe. - [How to stop a chatbot from making things up](https://heykiko.io/blog/how-to-stop-a-chatbot-making-things-up.md): Why AI chatbots invent prices, policies and promises, and the settings, content fixes and safeguards that stop a customer-service chatbot from doing it. - [How to train a chatbot on your website](https://heykiko.io/blog/how-to-train-a-chatbot-on-your-website.md): How training an AI chatbot on your website works, which pages to include and leave out, how to test it with real questions, and how to keep it current. - [How to add an AI agent to WhatsApp Business (2026 guide)](https://heykiko.io/blog/how-to-add-an-ai-agent-to-whatsapp-business.md): What you need, Meta's 2026 rules on AI, app vs API, the setup step by step, and what it really costs now that Meta charges for service replies. - [The WhatsApp 24-hour window, explained](https://heykiko.io/blog/whatsapp-24-hour-window.md): When WhatsApp's 24-hour customer service window opens and closes, what you can send, how templates reopen a chat, and what it costs since October 2026. ## Glossary - [Glossary](https://heykiko.io/glossary.md): Plain definitions of AI chatbot and WhatsApp terms. - [AI agent](https://heykiko.io/glossary/ai-agent.md): An AI agent is software that uses a language model to decide its own steps and use tools, such as booking or looking up data, to finish a task. - [AI chatbot](https://heykiko.io/glossary/ai-chatbot.md): An AI chatbot is a program that answers people in a chat using a language model, in their own words, rather than from a fixed script of buttons. - [RAG (retrieval-augmented generation)](https://heykiko.io/glossary/rag.md): RAG is how an AI answers from your documents: it searches them for passages that fit a question, then writes its answer from those passages. - [Embeddings](https://heykiko.io/glossary/embeddings.md): Embeddings are lists of numbers that capture the meaning of a piece of text, so texts with similar meanings can be found even when the words differ. - [Vector database](https://heykiko.io/glossary/vector-database.md): A vector database stores embeddings and finds the ones closest to a question quickly, which is how a chatbot finds the right passage in your documents. - [Chunking](https://heykiko.io/glossary/chunking.md): Chunking is cutting long documents into short passages before they're indexed, so a search can return just the part that answers a question. - [Knowledge base](https://heykiko.io/glossary/knowledge-base.md): A knowledge base is the content an AI chatbot answers from: your website pages, documents, product catalogue and any connected data. - [Hallucination](https://heykiko.io/glossary/hallucination.md): A hallucination is an AI answer that sounds right but is made up, such as a price, a policy or a promise that isn't in the business's content. - [System prompt](https://heykiko.io/glossary/system-prompt.md): A system prompt is the standing instructions an AI chatbot follows in every conversation: who it works for, how it speaks and what it must never do. - [Human hand-off](https://heykiko.io/glossary/human-handoff.md): Human hand-off is when an AI chatbot passes a conversation to a person on the team, with the whole chat, and stops replying to that customer. - [Shared inbox](https://heykiko.io/glossary/shared-inbox.md): A shared inbox is one place where a team answers customer conversations together, with each chat assigned, visible to everyone and answered once. - [CSAT (customer satisfaction score)](https://heykiko.io/glossary/csat.md): CSAT is a customer satisfaction score: the share of customers who rate an interaction as good, usually from a short rating question after it ends. - [Lead capture](https://heykiko.io/glossary/lead-capture.md): Lead capture is collecting a potential customer's contact details, such as name and email, so the business can follow up. - [WhatsApp Business API](https://heykiko.io/glossary/whatsapp-business-api.md): The WhatsApp Business API, officially the WhatsApp Business Platform, connects a business's WhatsApp number to software instead of the phone app. - [WABA (WhatsApp Business Account)](https://heykiko.io/glossary/waba.md): A WABA is the WhatsApp Business Account in Meta that holds a business's API phone numbers, message templates, messaging limits and billing. - [WhatsApp 24-hour window](https://heykiko.io/glossary/customer-service-window.md): The WhatsApp 24-hour window is the time after a customer's last message or call in which a business may reply with any message, not just a template. - [Template message](https://heykiko.io/glossary/template-message.md): A template message is a WhatsApp message a business writes in advance and Meta approves, the only kind it can send outside the 24-hour window. - [WhatsApp message categories](https://heykiko.io/glossary/whatsapp-message-categories.md): WhatsApp template messages are marketing, utility or authentication; Meta prices each category differently, by the customer's country. - [Service message](https://heykiko.io/glossary/service-message.md): A service message is a business's reply inside WhatsApp's 24-hour window; since October 2026 each number gets 1,000 free a month, then they're charged. - [WhatsApp coexistence](https://heykiko.io/glossary/whatsapp-coexistence.md): Coexistence lets a business use the same WhatsApp number in both the WhatsApp Business app and the API, with chats kept in sync between them. - [Opt-in and opt-out](https://heykiko.io/glossary/opt-in.md): Opt-in is a customer agreeing to receive messages from a business; opt-out is them asking to stop, which the business must honour. ## Free tools - [Free tools](https://heykiko.io/tools.md): Free tools for businesses on WhatsApp, Telegram and the web. - [Try an AI chatbot on your website](https://heykiko.io/tools/try-ai-chatbot-on-your-website.md): Enter your website and chat with an AI agent that has read your pages, in about 30 seconds. Ask what your customers ask. Free, no sign-up. - [WhatsApp link and QR code generator](https://heykiko.io/tools/whatsapp-link-generator.md): Make a wa.me link that opens a WhatsApp chat with your business, with a message already typed, and a QR code to print. Free, no sign-up. - [WhatsApp API cost calculator](https://heykiko.io/tools/whatsapp-api-cost-calculator.md): Work out what Meta charges each month for WhatsApp Business API messages, with Meta's per-message rates for every market, effective 1 October 2026. - [AI chatbot ROI calculator](https://heykiko.io/tools/ai-chatbot-roi-calculator.md): Work out how much staff time an AI chatbot could save each month, and what's left after paying for it, using your own conversations, minutes and costs. - [Website AI readiness checker](https://heykiko.io/tools/website-ai-readiness-checker.md): Check whether an AI agent could answer customers from your website: pages found, readable text, and the questions customers ask, in about half a minute. - [WhatsApp chat button generator](https://heykiko.io/tools/whatsapp-chat-button-generator.md): Make a floating WhatsApp chat button for your website, with your text, colour and a pre-typed message, then copy one piece of code. Free, no sign-up. - [WhatsApp greeting and away message generator](https://heykiko.io/tools/whatsapp-away-message-generator.md): Write a WhatsApp Business greeting message, away message and quick replies for your business, ready to paste into the app. Free, in your browser. - [WhatsApp template generator and checker](https://heykiko.io/tools/whatsapp-template-generator.md): Describe your message and get a WhatsApp template written to Meta's rules, checked as you edit, with its category and cost per message by country. - [llms.txt generator](https://heykiko.io/tools/llms-txt-generator.md): Make an llms.txt file for your website from its sitemap and pages, in the llmstxt.org format, so AI tools can find your key pages. Free, no sign-up. - [Chatbot name generator](https://heykiko.io/tools/chatbot-name-generator.md): Name ideas for your AI chatbot from your business name, your industry and the style you want, each with the first greeting it would send. Free. - [Website FAQ generator](https://heykiko.io/tools/website-faq-generator.md): Turn your website into an FAQ: AI writes the questions customers ask, answered only from your own pages. Copy them as text or FAQ schema markup. Free. - [AI chatbot system prompt generator](https://heykiko.io/tools/ai-chatbot-system-prompt-generator.md): Write a system prompt for your AI customer service agent from a few details: its job, tone, rules and when to hand over to a person. Free, no sign-up. ## Company - [Security and data](https://heykiko.io/security.md): Where HeyKiko stores data, how accounts and connected tools are protected, privacy controls, and what it doesn't offer yet. - [Contact](https://heykiko.io/contact.md): Sales, support and demos. - [Book a demo](https://heykiko.io/book-demo.md): A 30-minute call set up around your own business, booked by Kiko, our own AI agent. - [What's new](https://heykiko.io/changelog.md): Every release and what it added. ## Optional - [Privacy policy](https://heykiko.io/privacy): How HeyKiko handles personal data. - [Terms of service](https://heykiko.io/terms): The terms for using HeyKiko. - [Cookie policy](https://heykiko.io/cookies): The cookies HeyKiko sets. - [Data processing agreement](https://heykiko.io/dpa): HeyKiko as a processor of your customers' data. - [Acceptable use policy](https://heykiko.io/acceptable-use): What HeyKiko may not be used for. ## What HeyKiko does not do - No Facebook Messenger, Instagram, SMS, Slack or email chat channels; email is for one-way campaigns only. - No helpdesk or CRM integrations (such as Zendesk or HubSpot) yet. - It answers WhatsApp calls, not regular phone lines. - No on-premise installation. ## Machine-readable - [Full content](https://heykiko.io/llms-full.txt): every page with a markdown version, in one file - [Markdown catalog](https://heykiko.io/api/md/_catalog): every markdown URL - [Sitemap](https://heykiko.io/sitemap.xml) - [AI usage policy](https://heykiko.io/ai.txt)