# An AI receptionist for your clinic, on WhatsApp and your website

> Answer patients, book consultations and pass billing questions to your front desk.

Canonical: https://heykiko.io/solutions/clinics
Last updated: 2026-11-04

Kiko answers patients' questions from your own treatment pages and price lists, books consultations into your calendar, and hands anything clinical or about billing to your team.

## Questions Kiko answers for you

- “Do you treat acne scars?”
- “How much is a consultation?”
- “Is Dr Tan free on Saturday?”
- “Do you take my insurance?”
- “Where do I park?”
- “Can I move my appointment?”

1. **Answers from your own pages**: Treatments, prices, doctors and opening hours, with the source shown on every answer. When it doesn't know, it says so.
2. **Books the slot the patient picks**: Real open times from your Google Calendar. Confirm each booking yourself, or let them through.
3. **Knows when to hand over**: Medical and billing questions go to a person, with the whole chat, in one shared inbox.

## Questions from clinics

### Will Kiko give medical advice?

Kiko answers from the information you give it, such as treatments, prices and hours. You can tell it to hand any medical question to your team, and a patient who asks for a person is handed over straight away.

### Can patients book on WhatsApp?

Yes. Kiko offers open times from your Google Calendar, books the one the patient chooses and confirms it in the same chat. You can also review each booking before it is confirmed.

### Can Kiko answer calls to the clinic?

Kiko answers WhatsApp voice calls to your WhatsApp business number on the plans that include calls. It does not answer regular phone lines.

## Related

- [HeyKiko for salons and spas](https://heykiko.io/solutions/salons-and-spas)
- [HeyKiko for real estate](https://heykiko.io/solutions/real-estate)
- [HeyKiko for education](https://heykiko.io/solutions/education)
- [HeyKiko for online stores](https://heykiko.io/solutions/online-stores)
- [HeyKiko for customer support](https://heykiko.io/solutions/customer-support)
- [HeyKiko for lead generation](https://heykiko.io/solutions/lead-generation)