# An AI shop assistant that knows your products, stock and policies

> Recommend products, check stock and answer delivery and returns questions.

Canonical: https://heykiko.io/solutions/online-stores
Last updated: 2026-11-04

Kiko recommends products from your catalogue, checks stock and prices, answers delivery and returns questions from your policies, and opens a case when an order needs a person.

## Questions Kiko answers for you

- “Do you have this in size M?”
- “When will my order arrive?”
- “Which moisturiser is good for dry skin?”
- “Can I return a sale item?”
- “Do you ship to Malaysia?”
- “My parcel arrived damaged”

1. **Products that fit the question**: From your product catalogue, shown as cards in the chat, with prices and stock.
2. **Order lookups, safely**: Connect a read-only database and Kiko checks an order, using only the details the customer types.
3. **Cases for refunds and damage**: Kiko gathers the details in the chat, and a person approves the reply before the customer hears back.

## Questions from online stores

### Can Kiko check an order's status?

If you connect a read-only database, yes. A visitor who isn't signed in can only look up their own record with details they type in, and Kiko never shows other customers' data.

### Does Kiko recommend products?

Yes. Add your product catalogue and Kiko suggests products that match what the customer asks for, with their prices.

### Can Kiko issue refunds?

No. Kiko opens a case with the details it gathered, and someone on your team decides. The customer hears back when the case is resolved.

## Related

- [HeyKiko for clinics](https://heykiko.io/solutions/clinics)
- [HeyKiko for salons and spas](https://heykiko.io/solutions/salons-and-spas)
- [HeyKiko for real estate](https://heykiko.io/solutions/real-estate)
- [HeyKiko for education](https://heykiko.io/solutions/education)
- [HeyKiko for customer support](https://heykiko.io/solutions/customer-support)
- [HeyKiko for lead generation](https://heykiko.io/solutions/lead-generation)