Changelog
What's new
New features and improvements to the platform. We ship continuously — this page is updated with every release.
Setup for every business
No website? No problem. Setup now works from a description or your own documents.
Build your agent without a website
Tell Kiko about your business in a few sentences, or upload the brochure, menu or price list you already have. Either one is enough to get a working agent — no website required.
- Improved
Chatbots are now agents
What you build here does more than chat — it answers, captures leads, books appointments and runs cases. It is now called an agent everywhere in the app to match. Your existing links still work.
- New
Set up from a description
Describe your business the way you would to a new member of staff. Kiko writes the greeting, the personality and the questions your customers are most likely to ask.
- New
Set up from your documents
Upload brochures, menus, price lists or FAQs — PDF, Word, Excel, CSV or plain text — and your agent answers from them straight away.
- Improved
Set up at your own pace
Not ready yet? Skip setup and come back whenever you like. Your dashboard keeps the next step waiting for you, and you can add a website or more documents at any time.
- Security
Two-factor authentication is now yours to choose
Sign in with just your password, or switch on an emailed 6-digit code from Settings → Security for an extra layer of protection. It is off by default and you can change it whenever you like.
- Improved
Links in answers go to your website
When your agent points someone to a page from your site, the link now opens your website — not ours. Existing content is covered automatically, with no need to re-import anything.
- Improved
Your agent speaks for your business, and only yours
Your agent now takes its identity entirely from your own instructions and knowledge. It will not describe itself as working in an industry you never mentioned, and it asks what someone needs rather than guessing at services you do not offer.
- Improved
Your chat widget looks right on every website
The widget now carries its own light or dark styling wherever it is embedded, so the colours you choose in Appearance are exactly what your visitors see — starter questions, the message box and every label stay crisp and readable on any site.
- Improved
Ready to answer from the moment you sign up
Every new agent arrives with a working AI model already selected, so it can hold its first conversation straight away — on your website, WhatsApp and Telegram. You can still switch models any time from Model & Instructions.
- New
WhatsApp alerts without the paperwork
Each team member taps one button, sends the pre-typed message, and case alerts flow to their WhatsApp — free, no Meta template approval needed. The bot confirms instantly, and a shareable link gets the whole team set up from their own phones.
- Improved
An inbox that clears itself
Click an alert and it takes you straight to the case — and drops off your Unread list, which now sits beside an All tab holding the full history. New alerts can play a soft chime; mute it any time from the bell.
- Improved
One tidy top bar
Alerts, your free-trial status and the light/dark switch now live together in a top bar on every screen — always visible, even with the sidebar collapsed, and the trial note no longer takes up a full row.
- Improved
Telegram that connects itself
When a team member sends the connection message to your bot, the dialog notices straight away and confirms it. A live timer shows how long the code lasts, an expired code offers a fresh one in one click, and connected people can be disconnected just as easily. Alerts arrive as a tidy message — what happened, who it’s from, and a one-tap link straight to the case.
- New
Give every case an owner
Build your team under Cases → Team, then hand any case to the person who should handle it. The case list shows who owns what, and flags anything still unassigned so nothing sits waiting on nobody.
- New
Reach your team where they actually are
Record each person's email, WhatsApp and Telegram once. Your team page shows at a glance who can be reached on which channel — ready for case alerts.
- New
Know the moment a case needs you
A bell in your dashboard tells you when a case opens, when a reply is waiting for your approval, and when a case is assigned to you. Click any alert to go straight to the case.
- New
Nothing quietly goes cold
If an open case sits untouched for a week, the people looking after it get told. The cases that slip through the cracks are the ones nobody was watching.
- New
Alerts by email too
Important case alerts also arrive by email, so you find out even when the dashboard is closed. Each one links straight to the case that needs you.
- New
Decide what reaches you, and when
Under Cases → My alerts, pick which updates you want and whether each one arrives in the dashboard, by email straight away, or in a once-a-day summary. Everyone on your team chooses for themselves.
- New
Quiet hours
Set the hours you would rather not be disturbed and alerts wait until morning — nothing is lost. Anything genuinely urgent, like a reply waiting for approval, still gets through if you want it to.
- New
Deadlines for your cases
Give a case type a target resolution time and the people looking after it are told when a case runs late — before the customer has to chase you.
- New
Case alerts on Telegram
Get your case alerts in Telegram. Open Cases → Team, hit Connect Telegram, and send your bot the code it gives you — alerts arrive from then on, any time of day.
- Improved
You can see when an alert did not get through
If a message could not be delivered, the alert says so and explains why, instead of leaving you to assume your team was told.
Case Desk
Your agent stops at answering. Case Desk carries the request through to done.
Your agent opens the case, you approve the reply
When someone needs more than an answer, your agent collects the details, opens a case and writes the response for you. Nothing goes out until someone on your team approves it.
- New
Cases from ordinary conversations
Your agent recognises when a request needs handling, gathers what it needs by asking naturally, and opens a case with a reference number the customer can quote any time.
- New
Case types you design yourself
Decide what each kind of request should collect and how the reply should read. Choose from ready-made starting points or build your own, with a live preview of the conversation and the letter as you go.
- New
Approve before anything is sent
Every draft waits for a person. Approve it as written, edit it first, ask for a rewrite, or reject it — your knowledge base is cited so you can check where each answer came from.
- New
Customers can check in themselves
Anyone can ask your agent how their case is going and get a straight answer with the next step, on the web, WhatsApp or Telegram — no chasing your team for an update.
- New
Progress updates, only if you want them
Choose per case type whether customers are messaged as their case moves along, and have open cases followed up automatically after a set number of days. Off by default, so nobody is messaged without your say-so.
- New
See how the desk is running
Case analytics show what is coming in, how quickly it clears, where open work is sitting, and how often your agent gets the draft right first time.
- Improved
Built for a busy desk
Filter by stage, search, and page through thousands of cases without slowdown. Every case keeps a full history of what happened and what the customer was told.
- Security
Case references that cannot be guessed
Reference numbers are randomly generated, so nobody can work out another customer’s case from their own.
Website Import & Brand Magic
Build a fully branded AI agent from your website in about a minute.
Import your entire website in one step
Enter your domain and we find your pages automatically. Choose the ones you want and training runs in the background while you carry on working.
- New
Guided setup with Kiko
New accounts are walked through setup start to finish. Give Kiko your website and your agent is trained, branded and ready to answer.
- New
Brand Magic
Your logo, brand colour, greeting, personality and starter questions are all created from your website. Review everything with a live preview and change whatever you like.
- New
Starter questions
Show visitors tappable questions when they open the chat, so they know what your agent can help with. Choose which channels they appear on.
- Improved
Knowledge organised by website
Pages are grouped under the site they came from, each showing its title, description and size. Refresh or remove a whole site at once, or add a single page.
- Improved
Keep pages up to date
Refresh any page the moment its content changes. Unchanged pages are skipped automatically, so staying current costs nothing.
- Improved
Dependable staff alerts
WhatsApp alerts reach your team as soon as a lead needs attention, and your WhatsApp connection status is always clear.
Leads & always-current knowledge
Capture leads across every channel and keep your agent’s knowledge fresh automatically.
Never miss a lead
Collect contact details through a pre-chat form on your website or automatically from WhatsApp and Telegram conversations — then alert your team on WhatsApp the moment someone needs attention.
- New
Multi-channel lead capture
Pre-chat forms with your own custom fields on the web, plus automatic lead creation from messaging conversations.
- New
Staff WhatsApp alerts
Notify your team when a new lead arrives, a keyword is mentioned, or a conversation goes quiet — with your own message template and sensible throttling.
- New
Scheduled knowledge refresh
Set how often each web page is re-checked. Pages that haven’t changed are skipped automatically, so staying current costs nothing extra.
Account security & governance
Stronger sign-in protection and clearer control over who can access what.
- Security
Two-factor authentication
Sign-in is now protected with an email verification code, keeping your workspace secure even if a password is compromised.
- Improved
Simpler knowledge permissions
Manage access role-by-role with searchable categories, so it’s obvious at a glance who can see which knowledge.
Products, Bookings & live data
Your agent can now show products, take bookings, and answer from your live database.
An agent that does more than answer
Show product cards in chat, let customers book appointments straight from a conversation, and answer questions from your live business data — across your website, WhatsApp, and Telegram.
- New
Product catalogue
Add your products with images, prices, and links. Your agent recommends them in conversation as rich cards, and tracks what customers click.
- New
Appointments & bookings
Define appointment types and availability, connect Google Calendar, and let customers book without leaving the chat.
- New
Live database answers
Connect a read-only view of your own database so your agent can answer questions about real, up-to-the-minute information.
Team access & dark mode
Give your team their own logins and choose how the app looks.
- New
Team logins with role-based answers
Invite people to your agent with their own sign-in. Each person only sees answers drawn from the knowledge their role is allowed to access.
- New
Dark mode
Switch the whole dashboard between light and dark whenever you like.
Knowledge Map
See everything your agent knows, laid out visually.
Your knowledge as a living map
Explore your sources as an interactive 3D map of connected topics — spot what is well covered and what is missing at a glance.
- New
Interactive knowledge map
Every document and page your agent has learned, shown as a map you can rotate, zoom and search.
Trustworthy answers & governance
Know where every answer came from, and control who can see what.
Every answer shows its sources
Your agent cites the documents behind each reply with a confidence level, so you can always check its work.
- New
Sources and confidence on every answer
See exactly which documents an answer came from, and how confident your agent was.
- New
Categories and role-based access
Organise knowledge into categories and choose which roles can access each one.
- New
Automatic organisation
New uploads are categorised and tagged for you, and duplicates are flagged before they are added.
- New
Feedback that improves answers
Customers can rate replies, and you can review the ones that missed and boost the right sources.
- Security
Retention rules and activity history
Set how long conversations are kept, and see a full history of changes to your knowledge base.
Introducing Hey Kiko
Train an AI agent on your own content and put it in front of your customers.
Your business, answering for itself
Upload your documents or point us at your web pages, and get an AI agent that answers customer questions from your content — on your website, on WhatsApp and on Telegram.
- New
Train on your own content
Upload PDFs, Word documents and spreadsheets, or add web pages. Your agent learns from them and answers using your material, not guesswork.
- New
Your agent, on three channels
Embed the chat widget on your website, share a hosted chat page, and connect WhatsApp and Telegram — one agent, everywhere your customers are.
- New
Make it look like you
Set your agent’s name, colours, profile picture and welcome message so the chat feels like part of your brand.
- New
Conversations and usage at a glance
Read every conversation, see what customers are asking, and track how much of your plan you have used.