Can patients book on WhatsApp?

Yes. Kiko offers open times from your Google Calendar, books the one the patient chooses and confirms it in the same chat. You can also review each booking before it is confirmed.

Can Kiko answer calls to the clinic?

Kiko answers WhatsApp voice calls to your WhatsApp business number on the plans that include calls. It does not answer regular phone lines.

HeyKiko for clinics

An AI receptionist for your clinic, on WhatsApp and your website

Kiko answers patients' questions from your own treatment pages and price lists, books consultations into your calendar, and hands anything clinical or about billing to your team.

Start free for 14 days See the live demo

Ask AI about this pageChatGPT Claude Perplexity Google AI

What your customers ask

Questions Kiko answers for you

Do you treat acne scars?
How much is a consultation?
Is Dr Tan free on Saturday?
Do you take my insurance?
Where do I park?
Can I move my appointment?

1
Answers from your own pages
Treatments, prices, doctors and opening hours, with the source shown on every answer. When it doesn't know, it says so.
2
Books the slot the patient picks
Real open times from your Google Calendar. Confirm each booking yourself, or let them through.
3
Knows when to hand over
Medical and billing questions go to a person, with the whole chat, in one shared inbox.

A sample conversation

An insurance question, answered, then handed to the front desk

Kiko answered from the clinic's own insurance page, and when the patient asked about a specific claim, passed the chat to the front desk with everything said so far.

Riverside Family Clinic is a sample business on WhatsApp; the names and prices are made up.

Riverside Family ClinicBusiness account

Hi, do you accept AIA insurance?8:52

Yes, we accept AIA for GP visits and specialist referrals. Please bring your card to your visit.Insurance and payment8:52

My last claim was rejected, can someone check it?8:54

Kiko handed this chat to the front desk

Hi, it's Mei from the front desk. Could you send me the claim number?8:57

Shared inboxWith Mei

Patient: Grace Lim
Topic: Rejected insurance claim
Handed over: 8:54, by Kiko

How Kiko does it

The parts of HeyKiko that matter most here, shown with a sample business.

Bookings

Books appointments right in the chat

Kiko offers real open times from your Google Calendar, books the one the customer picks and sends the confirmation, on WhatsApp, Telegram or your website.

Live availability from Google Calendar
Confirm each booking yourself, or let them through
Opening hours, notice and gaps you set

Northside Clinic Business account

Today

Can I book a skin consultation this Saturday?10:02

Of course! Dr Tan has two times free on Saturday. Which suits you?10:02

10:00

11:30

11:3010:03

You're bookedSkin consultation with Dr Tan
Saturday 15 Nov, 11:3010:03

Google CalendarAdded

Skin consultation · Priya NairSat 15 Nov · 11:30 to 12:00Dr Tan · booked by Kiko

Shared inbox

Your team is one tap away

Every chat from every channel lands in one inbox. When a customer asks for a person, Kiko hands over with the whole conversation, and pauses while you reply.

Website, WhatsApp and Telegram in one list
Hand-off rules you choose
Assign chats to the right person

InboxAll 12Needs you 1

OHOmar HaddadCan I talk to someone about my bill?Needs you

PNPriya NairKiko: You're booked for SaturdayBooked

DLDaniel LeeKiko: I've emailed you the detailsNew lead

SKSara KhanKiko: Parking is free for patientsAnswered

Kiko handed this chat to you

Hi Omar, it's Maya. Let me check that payment for you.9:31 · Seen

You're replyingKiko is paused

Voice calls

Kiko answers WhatsApp calls

Customers can call your WhatsApp number and talk to Kiko. It answers with the same knowledge, books appointments, and passes the call to your team when it should.

Same number, same inbox as your chats
Bookings and answers during the call
Every call saved with its words

Priya NairWhatsApp voice call · 01:48

PriyaIs Dr Tan free on Saturday morning?

KikoYes, 11:30 is open. Shall I book it for you?

PriyaYes please.

Booked during the call

FAQ

Questions from clinics

Straight answers about how Kiko works for a business like yours.

Still have a question?Ask Kiko. It's a HeyKiko agent trained on everything here.

Ask Kiko Book a demo

Kiko answers from the information you give it, such as treatments, prices and hours. You can tell it to hand any medical question to your team, and a patient who asks for a person is handed over straight away.

Other ways businesses use Kiko

Let Kiko take the next message

Train your agent on your website today, put it on WhatsApp, Telegram and your site, and watch the first conversations come in.

Start free for 14 days Talk to Kiko

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