HeyKiko for online stores

An AI shop assistant that knows your products, stock and policies

Kiko recommends products from your catalogue, checks stock and prices, answers delivery and returns questions from your policies, and opens a case when an order needs a person.

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What your customers ask

Questions Kiko answers for you

  • Do you have this in size M?
  • When will my order arrive?
  • Which moisturiser is good for dry skin?
  • Can I return a sale item?
  • Do you ship to Malaysia?
  • My parcel arrived damaged
  1. 1

    Products that fit the question

    From your product catalogue, shown as cards in the chat, with prices and stock.

  2. 2

    Order lookups, safely

    Connect a read-only database and Kiko checks an order, using only the details the customer types.

  3. 3

    Cases for refunds and damage

    Kiko gathers the details in the chat, and a person approves the reply before the customer hears back.

A sample conversation

A stock question, then a damaged parcel

Kiko checked size and stock from the catalogue, then opened a case when the customer reported a damaged order. A person decides the refund.

Fern & Co is a sample business on Website chat; the names and prices are made up.

Fern & CoKiko · replies instantly
Do you have the linen shirt in sage, size M?16:20
Linen shirt · Sage$59 · Size M in stock
Free delivery over $8016:20
Great. Also my last order arrived torn16:22
Sorry about that. I've opened a case with your order number, and our team will reply here once they've checked it.16:23
Case #2291Needs approval
Order
#88412, 2 Nov
Item
Linen shirt, torn
Asked for
Replacement
Opened by
Kiko

How Kiko does it

The parts of HeyKiko that matter most here, shown with a sample business.

Knowledge

Answers from your own knowledge

Kiko learns from your website, files and product catalogue, and shows the sources behind every answer. When it doesn't know, it says so.

  • Website pages, PDFs, notes and product catalogues
  • The sources on every answer
  • Live lookups from a read-only database
Northside ClinicKiko · replies instantly
Today
Hi! I'm Kiko from Northside Clinic. How can I help?9:41
Do you treat acne scars? What does it cost?9:42
Yes. We offer laser and peel treatments for acne scars. A session starts at $180, and most people need three.TreatmentsPrice list 2026.pdf9:42
Answered from
Price list 2026.pdfPage 2
Treatmentsnorthside.clinic
Cases

Cases for anything that needs a decision

Refunds, complaints, special requests: Kiko opens a case, gathers the details in the chat, and drafts each reply for a person to approve.

  • Case types with the fields you need
  • Owners, priorities and approved replies
  • The customer hears when it's resolved
Refund request · #4471
Reply to approve
Customer
Omar Haddad
Order
#4471, 12 Oct
Amount
$180
Reason
Charged twice
Details gathered by Kiko in the chat
Timeline
  1. Opened by KikoTelegram · 9:30
  2. Details gathered9:31
  3. Reply drafted for approvalAssigned to Maya
Campaigns

WhatsApp and email campaigns that start conversations

Send approved WhatsApp templates and branded emails to your contacts. Every reply goes straight to Kiko, so a campaign turns into conversations.

  • Lists, tags and audience rules
  • Delivered, read and replied for every send
  • Send once, or on a schedule
Check-up reminder
Sent1,240
Read864
Replied221
Winter skin care
Email · 2,310 sent · 46% opened
FAQ

Questions from online stores

Straight answers about how Kiko works for a business like yours.

Still have a question?Ask Kiko. It's a HeyKiko agent trained on everything here.
Ask KikoBook a demo

If you connect a read-only database, yes. A visitor who isn't signed in can only look up their own record with details they type in, and Kiko never shows other customers' data.

Other ways businesses use Kiko

Kiko, the HeyKiko mascot, waving

Let Kiko take the next message

Train your agent on your website today, put it on WhatsApp, Telegram and your site, and watch the first conversations come in.

Start free for 14 daysTalk to Kiko
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  • Set up without code
  • Cancel any time