Does it work with Google Calendar?

Yes. Busy times in the Google calendars you choose are never offered, and confirmed bookings are added to your calendar. Outlook, Calendly and Cal.com aren't connected.

Can customers book appointments on WhatsApp?

Yes. On WhatsApp, open times appear as a list the customer taps, and the booking is confirmed in the same chat. Kiko already knows their WhatsApp number, so it doesn't ask for it.

Can I approve bookings before they're confirmed?

Yes. Set bookings to be confirmed by hand, and each customer booking waits as pending until someone confirms it. Only confirmed bookings go to your Google Calendar.

Can customers cancel or reschedule in the chat?

Yes. A customer can ask Kiko to move or cancel their own booking, and it happens straight away. When your team changes a booking, the customer is told in the chat they booked from.

Does HeyKiko send appointment reminders?

Not yet. Customers are told when a booking is confirmed, moved or cancelled, but there is no reminder before the appointment today.

Which plans include appointment booking?

Booking is on every plan, after a 14-day free trial with no card.

Appointment booking

An AI chatbot that books appointments in the chat

Kiko offers your real open times, books the one the customer picks and confirms it in the same chat, on your website, WhatsApp and Telegram. Confirmed bookings go into your Google Calendar, and busy times there are never offered.

Start free for 14 days See the live demo

Updated 5 November 2026

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How it works

How a booking works

Step 1The customer asks
“Can I book a consultation on Saturday?”, in their own words, on any channel.
Step 2Kiko offers open times
Only times inside your hours and rules, minus anything busy in your Google Calendar, shown as buttons on the web, a list on WhatsApp and a keyboard on Telegram.
Step 3The customer picks one
Kiko books only a time the customer chose, never one it picked itself, and fills in the name and contact details it already knows.
Step 4It's confirmed
Straight away, or pending until you confirm it, as you choose. Confirmed bookings go into your Google Calendar.

On every plan, after a 14-day free trial. See pricing

Northside Clinic Business account

Today

Can I book a skin consultation this Saturday?10:02

Of course! Dr Tan has two times free on Saturday. Which suits you?10:02

10:00

11:30

11:3010:03

You're bookedSkin consultation with Dr Tan
Saturday 15 Nov, 11:3010:03

Google CalendarAdded

Skin consultation · Priya NairSat 15 Nov · 11:30 to 12:00Dr Tan · booked by Kiko

What customers can do in the chat

Book
Choose an appointment type, such as a 30-minute consultation, and a time that's really open.
Move or cancel their own booking
By asking Kiko in the same chat; it happens straight away. A second booking needs them to ask for one.
Book during a call
On plans with WhatsApp calls, Kiko can book while the customer is on the phone.
Learn more
Hear back in the same chat
When you confirm, cancel or move a booking, the customer is told in the chat they booked from, on whichever channel that was.

What your team gets

One list of bookings
Every booking from every channel in Bookings, with the chat it came from.
Confirm by hand, if you want
Bookings wait as pending until someone confirms them; bookings your team makes are confirmed straight away.
Google Calendar both ways
Busy times in the calendars you choose are never offered, and confirmed bookings are added to your calendar.
The customer's details
Name, phone and email the customer gave, and their WhatsApp number without asking for it.
Your time zone, always
Times are shown to customers and to your team in your business's time zone, wherever your server or customer is.
Hand-off when it's not simple
If a customer needs a person, the chat goes to your shared inbox with the booking conversation in it.

What you can set

In Bookings in the sidebar, with Appointment types and Booking settings beside it, for each agent.

Appointment booking settings
Setting	What it does
Appointment types	Each with a name, a length, and a description that tells Kiko when to offer it.
Opening hours	Per weekday. Until you save your own, weekdays 09:00 to 17:00.
Closed days	Holidays and days off, on top of your weekly hours.
Book at least	Any time, or from 30 minutes up to 2 days ahead.
Book up to	7, 14, 30, 60 or 90 days ahead; 14 by default.
Gap between	No gap, or from 5 minutes to an hour between appointments.
Confirming	Confirm automatically, or confirm each one yourself; the customer is told once you do.
How times are offered	Show a few open times to tap (the default), or ask the customer for a time and check it.
Where people can book	On or off for your website chat, WhatsApp (chat and calls) and Telegram.
Calendars that block times	Which of your Google calendars count as busy.

Good to know

Google Calendar only
HeyKiko connects to Google Calendar. Outlook, Calendly and Cal.com aren't connected; without a calendar, bookings live in HeyKiko and Kiko still offers only open times.
No reminders yet
HeyKiko doesn't send a reminder before the appointment yet. Customers are told when a booking is confirmed, moved or cancelled.
Kiko can't book a time on its own
A booking is made only for a time the customer chose in the chat. That rule is in the code, not just in Kiko's instructions.
WhatsApp's 24-hour window
Telling a WhatsApp customer that a booking was confirmed or moved is a free-text message, so it reaches them within 24 hours of their last message.
Source: Meta: customer service windows

How other tools handle it

From each tool's own pricing and product pages, checked 4 November 2026.

Appointment booking in other tools
Tool	Appointment booking
HeyKiko	Yes, every plan
Chatbase	Partly: Cal.com or Calendly
SiteGPT	No
Tidio	No
Respond.io	Yes: Growth and up
Intercom Fin	No (not mentioned)
Botpress	Yes: Through integrations

FAQ

Questions about appointment booking

Straight answers before you set it up.

Still have a question?Ask Kiko. It's a HeyKiko agent trained on everything here.

Ask Kiko Book a demo

Yes. Kiko offers your real open times in the chat, books the one the customer picks and confirms it, on your website, WhatsApp and Telegram. Confirmed bookings go into your Google Calendar.

Keep reading

Let Kiko take the next message

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