Can it show products on WhatsApp?

Yes. On WhatsApp a recommendation arrives as a native card with the product's photo, name, price and a “View offering” button that opens your page. Telegram gets the same as a photo with a button.

How do I add my products?

Add them one by one in Knowledge › Products, or import a CSV with one product per row. Importing again updates products with the same name instead of adding them twice.

Will it push products in every reply?

No. By default it recommends only when a customer asks about products or prices. You can let it suggest a product when it clearly helps, and choose how many it shows at once.

Does it work with Shopify or WooCommerce?

There's no store sync. You add products in HeyKiko or import a CSV, and each one links to its page in your store, where the customer buys.

Not from the catalogue. If your stock is in a MySQL or MariaDB database, connect it and Kiko can look stock up live.

Which plans include product recommendations?

Products are on every plan, after a 14-day free trial with no card.

Product recommendations

An AI chatbot that recommends the right product

Add your products, or import them from a CSV, and Kiko recommends the ones that fit what the customer is looking for, with a photo, the price and a link to buy, on your website chat, WhatsApp and Telegram. It quotes only your catalogue's prices and links, and never pushes something that doesn't fit.

Start free for 14 days See the live demo

Updated 5 November 2026

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How it works

How a recommendation works

Step 1Add your catalogue
Each product with a name, a description of what Kiko should know, a price, a link, a photo and a category; or import a CSV.
Step 2A customer describes what they need
“A vase for a small table under £60”, in their own words and language.
Step 3Kiko finds what fits
It searches your live products by meaning, not just keywords, keeps only the close matches, and prefers a featured one when two fit equally well.
Step 4It recommends, with a card
A short reason why it fits, then a card with the photo, price and buy link: a card in your website chat, a native card with a button on WhatsApp and Telegram.

On every plan, after a 14-day free trial. See pricing

Northside Clinic Business account

I need a vase for a small side table, under £602:05

The Sage vase would suit it: hand-glazed ceramic, 28 cm tall, and £48.2:05

Sage vaseHand-glazed ceramic, 28 cm£48

From your catalogue

Category: Vases
Status: Active
Shown on: WhatsApp

When Kiko recommends

Only when asked
The default: when a customer asks about products or prices.
Or when it fits
Switch it on and Kiko also suggests a product when it clearly helps, such as a cover for the sofa they just asked about.
Without repeating itself
A product shown in the last few replies isn't shown again unless the customer asks for it by name.
In any language
Kiko recognises that someone is shopping from what they mean, whatever language they write in.

What you get

One catalogue, every channel
Turn recommendations on or off for your website chat, WhatsApp and Telegram separately.
Categories
Group products, with categories inside categories, to help Kiko find the right one.
Draft and archive
Keep a product hidden from chat while you work on it, or archive it without deleting it.
Clicks from your website chat
See which products get clicked, and the lead shows what the visitor was interested in.
Import and update by CSV
One product per row; a product with the same name is updated, not doubled.

What you can set

In Knowledge › Products, for each agent.

Product recommendations settings
Setting	What it does
Your agent recommends products	On or off, then on or off for each channel.
How forward it is	Only when asked (the default), or when it fits.
Items per reply	Just one, or up to 2, 3, 4 or 5.
Featured	Preferred when several products fit equally well.
Status	Active, draft (hidden from chat) or archived (kept, never shown).
Photo	PNG, JPG or WebP, up to 5 MB.
CSV columns	name, description, category, price_display, product_url, status and is_featured.

Good to know

Your prices, never invented ones
Kiko is told to use only each product's name, description, price and link. If your catalogue and your website disagree on a price, the catalogue wins.
A catalogue, not a shop
Customers buy on your own site through the product's link. HeyKiko doesn't take payments, keep stock counts or sync with Shopify or WooCommerce; for live stock, connect your database.
Source: Live answers from your database
Clicks are counted in your website chat
On WhatsApp and Telegram the button opens your page directly, so those clicks aren't counted.
Prices are text
A price is shown as you type it, such as “£48” or “from $120”, so it's in your currency and words.

FAQ

Questions about product recommendations in chat

Straight answers before you set it up.

Still have a question?Ask Kiko. It's a HeyKiko agent trained on everything here.

Ask Kiko Book a demo

Yes. Kiko recommends products from your catalogue that fit what the customer is looking for, with a photo, the price and a link to buy, on your website chat, WhatsApp and Telegram.

Keep reading

Let Kiko take the next message

Train your agent on your website today, put it on WhatsApp, Telegram and your site, and watch the first conversations come in.

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