Can the chatbot change or delete my data?

No. Kiko only reads. Use a read-only database login; every lookup also runs in a read-only transaction that is rolled back, and each query is checked before it runs.

Can customers see other customers' data?

No. A customer who isn't signed in never sees names, emails, phone numbers or addresses, can't ask for totals, and can look up a record only with an exact value they typed, such as their own order number. The rules are enforced in code.

Which databases are supported?

MySQL and MariaDB. PostgreSQL, SQL Server and spreadsheets aren't connected yet.

Do I need to write SQL?

No. You choose the tables and describe what they hold in a sentence; Kiko writes each query itself, and you can see every lookup it made.

Can customers check their order status in WhatsApp?

Yes, if your orders are in your database. A customer types their order number and Kiko replies with its status, items and delivery, without showing whose order it is.

Which plans include database answers?

Connecting a database is on every plan, after a 14-day free trial with no card.

Live answers from your database

An AI chatbot that answers from your live database

Connect your MySQL or MariaDB database, choose the tables Kiko may read, and it answers questions like “is this in stock?” or “has my order shipped?” from your live data, on WhatsApp, Telegram and your website. Kiko only ever reads, and a customer who isn't signed in can only look up their own record, never anyone else's.

Start free for 14 days See the live demo

Updated 5 November 2026

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How it works

How a live answer works

Step 1Connect your database
Enter its address and a read-only login, choose the tables Kiko may read, and say in a sentence what they hold.
Step 2A customer asks
“Is the Harbour sofa in stock?” or “Where's order 10482?”, in their own words, on any channel.
Step 3Kiko looks it up
It writes a query for your tables, which is checked before it runs: reading only, within your chosen tables, with a row and time limit.
Step 4It answers from the result
In plain words, in the customer's language, and every lookup is listed for your team to see.

On every plan, after a 14-day free trial. See pricing

Northside Clinic Business account

Is the Harbour 3-seater in stock at Alexandra?4:12

Not at Alexandra right now: it's due back on 20 November. Tampines has 4 in stock today.4:12

Order 10482, has it shipped?4:13

Yes, order 10482 left our warehouse this morning and should reach you in 2 to 3 working days.4:13

Looked up liveRead only

stockHarbour 3-Seater · 2 rows

ordersOrder 10482 · 1 row

What customers can ask

Stock and availability
Whether a product is in stock, where, and when it's due back.
Their order
Its status, items and delivery, found by the order number they type.
Prices and details that change
Anything your tables keep current, such as prices, sizes or opening slots, instead of a page that goes out of date.
Alongside your knowledge
Kiko uses the database for live facts and your website and files for everything else, in the same answer.
Learn more

What your team sees

Every lookup
The customer's question and the query Kiko ran, newest first, for each database.
Tables you chose
Exactly which tables Kiko may read, and what you told it they contain.
Test the connection
Check that HeyKiko can still reach your database at any time.
Lookups in the Playground
Testing your agent runs real lookups, so you see the answers customers will get.

What you can set

In Knowledge › Database, for each agent.

Live answers from your database settings
Setting	What it does
Database	MySQL or MariaDB: host, port, database name and a read-only username and password.
Use SSL	For databases that need an encrypted connection.
Tables your agent can read	Choose each one; leave off anything private, such as payments or staff.
What it contains	A sentence or two that tells Kiko which questions to answer from it.
Answer from it now	Start using the database straight away, or connect it first and switch it on later.

Good to know

Read-only, three ways over
Use a login that can only read. On top of that, every lookup runs in a read-only transaction that is always rolled back, and each query is checked before it's sent. Kiko can't change your data.
Customers can't browse your data
Someone who isn't signed in, which includes everyone on WhatsApp and Telegram, never sees names, emails, phone numbers or addresses, can't ask for totals or counts, and can read a table of people's records only with an exact value they typed, such as their order number. These rules are in code, not in Kiko's instructions.
An order number is the key
A customer with an order number sees its status, items and total, though never whose order it is.
MySQL and MariaDB only
PostgreSQL, SQL Server and spreadsheets aren't connected yet. Your database must be reachable from the internet; addresses on private networks are refused.
Your password is encrypted
Database passwords are stored encrypted, and the connection uses SSL when you turn it on.
Source: Security and data

FAQ

Questions about connecting Kiko to your database

Straight answers before you set it up.

Still have a question?Ask Kiko. It's a HeyKiko agent trained on everything here.

Ask Kiko Book a demo

Yes. Connect your MySQL or MariaDB database in HeyKiko, choose the tables Kiko may read, and it looks up live answers, such as stock or an order's status, on WhatsApp, Telegram and your website.

Keep reading

Let Kiko take the next message

Train your agent on your website today, put it on WhatsApp, Telegram and your site, and watch the first conversations come in.

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