Can Ask Kiko change things on its own?

No. Every change is a card, and nothing happens until you press its button. Most changes can be undone for 24 hours, and every one is recorded in the audit log.

Can it reply to customers?

It can suggest a reply, sent from you, once you approve it. The card shows exactly who hears what, there's no undo, and a WhatsApp reply only works within 24 hours of the customer's last message.

Yes, if the owner gives them access in Settings › Team. A team member's Kiko reads only what they could see themselves, and their conversations stay private.

Can it send me a weekly report?

Yes. Set up a routine under any answer, for example every Monday at 9:00, and the answer comes to your alerts and by email.

Each question uses AI credits from your business's AI balance, the same one your agent uses; longer jobs use a little more. Searching with ⌘K is free.

Which plans include Ask Kiko?

Ask Kiko is on the Growth plan and up, after a 14-day free trial with no card.

Ask Kiko

Ask Kiko: an AI assistant for running your business

Ask Kiko is your own helper inside HeyKiko. Ask how your agent did this week, who's waiting for a person or why answers were rated down, and Kiko reads your live records to answer. It can suggest changes, such as a line for your agent's instructions or a case to reassign, but nothing changes until you approve it.

Start free for 14 days See the live demo

Updated 5 November 2026

Ask AI about this pageChatGPT Claude Perplexity Google AI

How it works

How Ask Kiko works

Step 1Ask in plain words
From the Ask Kiko button at the top of any page, or press ⌘K (Ctrl K on Windows), type a question and press Tab.
Step 2It reads your live data
Chats, leads, cases, calls, bookings, campaigns, credits and your agent's setup, shown as cards you can open.
Step 3It suggests a change
As a card with the exact change, such as before and after for your instructions. Edit it, decline it, or approve it.
Step 4You approve, it applies
Only your click applies a change. Most can be undone from the card for 24 hours, and every one is in the audit log under your name.

On Growth and up, after a 14-day free trial. See pricing

Ask KikoAgent mode

Why were answers rated down this week?

Read 12 answers customers rated downChecked your knowledge

Three customers were promised delivery dates you can't guarantee. Add this line to the instructions?

+ Never promise a delivery date. Share the usual range instead.

What you can ask it to do

Answer questions
This week's conversations and leads, who is waiting, your cases, calls and bookings, campaign results, credit balances and how long they'll last.
Know what you're looking at
It sees the page and record you have open, so you can ask about “this case” or “this lead”.
Run longer jobs
Find gaps in your knowledge, fix answers customers rated down, clear your cases, or set up your agent.
Ask on a schedule
A routine, such as every Monday at 9:00, “how did my agent do last week?”, answered in your alerts and by email.

Changes it can suggest

Inside HeyKiko
Assign a case or a chat, change a case's priority, hand a chat back to the AI, change hand-off rules, edit the agent's instructions or persona, add a page to its knowledge, pause a campaign, or tag contacts.
Reaching customers
A reply to a customer, confirming or cancelling a booking, or resuming a campaign. The card says exactly who hears what, and these have no undo.
When it needs you
If a choice is yours, such as who or which tag, it asks with answers you can tap.
When something changed
If someone else edited the same thing in the meantime, the card says so instead of overwriting it.

What you can set

In the Ask Kiko panel, Settings › Team and Settings › Alerts.

Ask Kiko settings
Setting	What it does
Agent mode or Ask mode	Agent mode (the default) can suggest changes; Ask mode only answers.
Page and record chips	What Kiko is looking at; remove one to leave it out.
Routines	How often (every day, chosen weekdays or a day of the month), the time, and whether Kiko may suggest changes.
Who can use it	The owner chooses, per team member, in Settings › Team.
Where answers reach you	Alerts when a job finishes, needs your OK, or a routine runs (Settings › Alerts, under Ask Kiko).

Good to know

Your conversations are private
Each conversation belongs to the person who started it. Nobody else can open it, not teammates and not the account owner.
It only reads what you could
A team member's Kiko reads only the features they were given, their own cases and unassigned ones, and the chats they may open.
It keeps working
Close the panel, change page or reload: Kiko carries on, and the panel button shows when it's working or has answered.
What it won't do
Start a new campaign, merge or delete records, connect channels or touch billing. It says so and shows you the page where you can.
It uses AI credits
Each question uses credits from your AI balance, not an agent's budget; longer jobs use a little more per step. Searching with ⌘K is free.

FAQ

Questions about Ask Kiko

Straight answers before you set it up.

Still have a question?Ask Kiko. It's a HeyKiko agent trained on everything here.

Ask Kiko Book a demo

The AI assistant inside your HeyKiko dashboard. Ask about your chats, leads, cases, calls, bookings, campaigns and credits, and it answers from your live data, with cards you can open and suggested changes you approve.

Keep reading

Let Kiko take the next message

Train your agent on your website today, put it on WhatsApp, Telegram and your site, and watch the first conversations come in.

Start free for 14 days Talk to Kiko

No card needed
Set up without code
Cancel any time