Train on your website and files

Train an AI chatbot on your website and files

Give Kiko your website address and your documents, and it answers your customers from them: prices, policies, opening hours, how your service works. It answers in the customer's language, never makes up a price or a phone number, and you can see which page or file every answer came from.

Start free for 14 daysSee the live demo

Updated 5 November 2026

Ask AI about this pageChatGPTClaudePerplexityGoogle AI
How it works

How Kiko learns your business

  1. Step 1Add what you know

    Type your website address and choose the pages, upload files, or connect your database.

  2. Step 2Kiko reads it

    Every page and file is read and indexed, and you can open any of them to see the exact text Kiko took from it.

  3. Step 3A customer asks

    Kiko works out what they're really asking, searches your knowledge several ways at once, and keeps the passages that fit best.

  4. Step 4It answers from them

    In the customer's language, using only facts from your knowledge, on your website chat, WhatsApp and Telegram.

On every plan, after a 14-day free trial. See pricing

Northside ClinicKiko · replies instantly
Today
Hi! I'm Kiko from Northside Clinic. How can I help?9:41
Do you treat acne scars? What does it cost?9:42
Yes. We offer laser and peel treatments for acne scars. A session starts at $180, and most people need three.TreatmentsPrice list 2026.pdf9:42
Answered from
Price list 2026.pdfPage 2
Treatmentsnorthside.clinic

What Kiko can learn from

  • Your website

    Kiko finds your pages; you choose which to read and how often to read them again: daily, weekly, monthly or never.

  • Pages you pick

    Add a few addresses by hand, such as a price page or a help article on another site.

  • No website yet?

    Describe your business when you set up your agent, and Kiko learns from what you write.

  • Files

    PDF, Word, Excel, CSV, plain text and Markdown, plus JSON, HTML and XML; up to 20 at a time.

  • Your database

    Live answers from your own MySQL database, such as stock or an order's status. Kiko only reads, and customers who aren't signed in can't read anyone's personal details.

  • Your product catalogue

    Products with prices, photos and links, which Kiko recommends when they fit what the customer is looking for.

Keeping answers right

  • Test before customers do

    Chat with your agent in the Playground. Every reply shows the sources it used, and nothing is saved to your inbox or leads.

  • See what each source answered

    Each page and file shows how many answers used it and which questions they were.

  • Read what Kiko read

    Open any source to search the text Kiko took from it, so you can spot a page that didn't read well.

  • Replace a file safely

    Upload a new version and Kiko reads it first; the old one goes only once the new one is ready, so answers never go blank.

  • Ratings from customers

    Customers can rate an answer in your website chat, and Answer quality collects the ones to look at.

  • Different answers for different people

    Split knowledge by role in Settings › Access, so signed-in staff or members see what others don't.

What you can set

In Knowledge and Settings › AI, for each agent.

Train on your website and files settings
SettingWhat it does
Read them againFor each website: daily, weekly, monthly or never. Your plan sets the most often and how many re-reads a month.
Putting answers togetherAuto (the default), always combine several sources, or answer from the single best source.
CreativityFrom precise, close to your knowledge, to more natural wording that may wander.
Reply languageThe customer's language, or always English.
Show sourcesName the page or file an answer came from, under the answer.
When it isn't sureAsk one short question to clarify, or say plainly it doesn't know and offer your team.
Length, lists and personalityShort, medium or thorough replies; lists and tables or plain sentences; traits such as friendly, professional or calm.
Who sees whatKnowledge for everyone, or only for signed-in people in a role (Settings › Access).

Good to know

  • It doesn't make things up

    Kiko is told to take prices, dates, fees, phone numbers and links only from your knowledge. When your knowledge only partly answers a question, it says what it couldn't find and points the customer to your team.

  • It sticks to your business

    Questions about anything else, such as writing code or homework, are politely declined.

  • Big or blocked websites

    An import reads up to a set number of pages at a time; add any others by hand. If a site blocks page finders, only its home page is found. If an import stops partway, the pages already read are kept and you can try the rest again.

  • Knowledge space is per plan

    Each plan includes an amount of knowledge space, and Knowledge › All shows how much you've used.

  • Where it's stored

    Your files are stored in Singapore and the search index in the United States.

    Source: Security and data
FAQ

Questions about training Kiko on your content

Straight answers before you set it up.

Still have a question?Ask Kiko. It's a HeyKiko agent trained on everything here.
Ask KikoBook a demo

Yes. Type your website address, choose the pages Kiko should read, and it answers your customers from them on your website chat, WhatsApp and Telegram. You can have it read the pages again daily, weekly or monthly so answers stay current.

Keep reading

Kiko, the HeyKiko mascot, waving

Let Kiko take the next message

Train your agent on your website today, put it on WhatsApp, Telegram and your site, and watch the first conversations come in.

Start free for 14 daysTalk to Kiko
  • No card needed
  • Set up without code
  • Cancel any time