Meet Kiko.
Your AI teammate.

Answers, sells, books and hands over — on your website, WhatsApp and Telegram.

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01Set up

Learns your business in minutes.

Point Kiko at your website, upload brochures, menus and price lists, or simply describe what you do. It reads everything and is ready to answer before your coffee cools.

  • Website import
  • PDFs & documents
  • No website? Describe it
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02Everywhere your customers are

One agent. Website, WhatsApp and Telegram.

The same Kiko answers on your website chat, your WhatsApp Business number and Telegram — same knowledge, same tone, every hour of the day.

  • Website chat widget
  • WhatsApp Business
  • Telegram bot
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03AI voice calls

Picks up the phone on WhatsApp.

Customers tap Call on your WhatsApp profile and talk to Kiko. It listens, lets them finish, books what they need and sends the details by message — several callers at once.

  • Natural conversation
  • Books during the call
  • Hands over to a person
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04Customer support

Resolve requests. Keep control.

Kiko answers from approved policies, collects what is missing, and prepares a structured case when your team needs to step in.

  • Policy-backed answers
  • Structured cases
  • Human approval
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05Human takeover

Step in any time. Kiko steps aside.

Every conversation lands in one shared inbox. When a customer asks for a person — or you just want to reply — take over, and the AI pauses for that chat until you hand it back.

  • One inbox, every channel
  • Assign to a teammate
  • Send photos & PDFs
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06Sales and appointments

Help buyers choose and book.

Kiko matches buyer needs to the right offer, checks availability, and confirms the next step without losing the buying context.

  • Product recommendations
  • Live availability
  • Confirmed bookings
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07Lead management

Turn enquiries into complete leads.

Kiko turns an enquiry into a structured record with the contact, company, requirement, intent, source channel, and follow up context.

  • Captured mid-chat
  • Intent & source
  • Instant team alert
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08WhatsApp marketing

Broadcast offers on WhatsApp.

Build an audience from your contacts, lists and tags, pick an approved template, and send once or on a schedule. Watch it go out, get delivered and get read.

  • Approved templates
  • Lists, tags & segments
  • Delivered & read tracking
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09Notifications

The right person hears first.

New lead, a case waiting, a customer asking for a person — Kiko alerts the teammate who should know, by email, WhatsApp or Telegram, and respects their quiet hours.

  • Email, WhatsApp, Telegram
  • Quiet hours
  • Daily digest
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10Analytics

See what customers really ask.

A live dashboard of conversations, resolution rate, leads and busy hours — so you know what is working, what customers want, and when they want it.

  • Conversations & leads
  • Resolution rate
  • Busiest hours
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11Playground & feedback

Test answers. Fix them in a click.

Try any question in a private playground before customers do. When an answer misses, mark it, point Kiko at the right source, and the next answer gets it right.

  • Private playground
  • Answer feedback
  • Boost the right source
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12Database connector

Answers from your live data.

Connect your database and Kiko can look up stock, orders and prices at the moment a customer asks — read-only, on the tables you choose.

  • Real-time lookups
  • Tables you choose
  • Read-only access
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13Appearance

Looks like you. Sounds like you.

Set the colours, avatar, greeting and tone so the chat feels part of your site. On Pro, remove the Kiko badge entirely.

  • Colours & avatar
  • Greeting & tone
  • Remove Kiko branding
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14Team & users

Your whole team, in the loop.

Add teammates, assign them conversations and cases, and choose who hears about what. Give customers or staff a private chat login when answers depend on who is asking.

  • Team roster
  • Assign chats & cases
  • Private chat logins
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15Knowledge Vault

Make trusted knowledge easy to use.

Teams get clear answers from approved company sources, while role rules keep restricted knowledge outside the response.

  • Cited answers
  • Role-based access
  • Approved sources only
Discuss this workflow

Built for trust

Automation your team can trust.

Answers stay grounded

Kiko uses the business sources you approve.

Context stays connected

One agent works across all three customer channels.

Important work stays controlled

Cases can wait for a person to review the drafted response.

What should Kiko handle first?

Start from your website or documents, test the answers, then connect the channels and actions your business needs.

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