HeyKiko for customer support

Answer the common questions instantly, and give your team the rest

Kiko answers from your help pages and documents with the sources shown, hands a chat to a person when it should, and opens cases for anything that needs a decision, across your website, WhatsApp and Telegram.

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What your customers ask

Questions Kiko answers for you

  • How do I reset my password?
  • Where is my invoice?
  • Can I change my plan?
  • This isn't working
  • I want to speak to someone
  • Can I get a refund?
  1. 1

    Answers with sources

    From your help centre and files. When Kiko isn't sure, it hands over instead of guessing.

  2. 2

    One inbox for every channel

    Website, WhatsApp and Telegram in one list, with hand-off rules you choose and chats assigned to people.

  3. 3

    Cases with approvals

    Requests that need a decision get a case with owners, priorities and a timeline.

A sample conversation

A how-to answered, then a person when it wasn't enough

Kiko answered from the help centre with the source shown. When the customer said it still didn't work, the chat went to support with the whole conversation.

Ledgerly is a sample business on Website chat; the names and prices are made up.

LedgerlyKiko · replies instantly
How do I export my invoices?10:05
Go to Invoices, choose the date range, then Export and pick CSV or PDF.Help: Exporting invoices10:05
There's no Export button for me. Can I talk to someone?10:07
Kiko handed this chat to support
Hi, Sam here. Export is for account owners; I've sent a request to yours.10:09
Shared inboxWith Sam
Customer
Priya Patel
Topic
Can't export invoices
Handed over
10:07, asked for a person

How Kiko does it

The parts of HeyKiko that matter most here, shown with a sample business.

Shared inbox

Your team is one tap away

Every chat from every channel lands in one inbox. When a customer asks for a person, Kiko hands over with the whole conversation, and pauses while you reply.

  • Website, WhatsApp and Telegram in one list
  • Hand-off rules you choose
  • Assign chats to the right person
InboxAll 12Needs you 1
OHOmar HaddadCan I talk to someone about my bill?Needs you
PNPriya NairKiko: You're booked for SaturdayBooked
DLDaniel LeeKiko: I've emailed you the detailsNew lead
SKSara KhanKiko: Parking is free for patientsAnswered
Kiko handed this chat to you
Hi Omar, it's Maya. Let me check that payment for you.9:31 · Seen
You're replyingKiko is paused
Cases

Cases for anything that needs a decision

Refunds, complaints, special requests: Kiko opens a case, gathers the details in the chat, and drafts each reply for a person to approve.

  • Case types with the fields you need
  • Owners, priorities and approved replies
  • The customer hears when it's resolved
Refund request · #4471
Reply to approve
Customer
Omar Haddad
Order
#4471, 12 Oct
Amount
$180
Reason
Charged twice
Details gathered by Kiko in the chat
Timeline
  1. Opened by KikoTelegram · 9:30
  2. Details gathered9:31
  3. Reply drafted for approvalAssigned to Maya
Ask Kiko

Ask Kiko how it's going

Your own assistant inside HeyKiko. Ask how your agent did this week, who's waiting, or why answers were rated down. Kiko reads your live data and suggests fixes you approve.

  • Answers from your live data
  • Changes wait for your OK, with undo
  • Routines: a question on a schedule
Ask KikoAgent mode
Why were answers rated down this week?
Read 12 answers customers rated downChecked your knowledge
Three customers were promised delivery dates you can't guarantee. Add this line to the instructions?
+ Never promise a delivery date. Share the usual range instead.
FAQ

Questions from customer support

Straight answers about how Kiko works for a business like yours.

Still have a question?Ask Kiko. It's a HeyKiko agent trained on everything here.
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When the customer asks for one, when the question barely matches your knowledge if you turn that rule on, or when you take the chat over yourself. You can send every hand-off to one person.

Other ways businesses use Kiko

Kiko, the HeyKiko mascot, waving

Let Kiko take the next message

Train your agent on your website today, put it on WhatsApp, Telegram and your site, and watch the first conversations come in.

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