Test and tune your agent

Test your AI chatbot before your customers do

Chat with your agent in the Playground with the same knowledge, tools and settings your customers get, but nothing is saved, and bookings and cases only pretend. Every reply shows which model answered, how long it took, what it cost and why it answered that way, so you can fix the source, compare two models side by side and shape how it replies.

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Updated 5 November 2026

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How it works

How testing works

  1. Step 1Ask what customers would

    As a customer, or as one of your roles to check what each one is allowed to see.

  2. Step 2See why it answered

    “Why this answer” shows how sure Kiko was, how much it read, and each source with the passage it used.

  3. Step 3Fix it at the source

    Wrong or missing? Correct the page or file, or the instructions, and ask again.

  4. Step 4Compare and tune

    Ask two models the same question side by side, adjust creativity, then set how replies read in Settings › AI.

On every plan, after a 14-day free trial. See pricing

PlaygroundChat as: Customer · nothing is saved
Can I return a mattress I've slept on?10:02
Yes. You have a 100-night trial; if it isn't right, we collect it for a $99 fee and refund the rest.10:02
Default model · 0.3 · 1.9 s · 1 credit · Why this answer
Why this answer
Confidence
High
Pieces read
6
Returns policy.pdf100-night trial

What you can try

  • Your real knowledge

    The same pages, files and products your customers' answers come from.

    Learn more
  • Bookings and cases, safely

    Kiko is told a booking or case worked, but nothing is created, so you can run the whole conversation.

  • Live lookups

    Database questions run for real, so you see the answers customers will get.

    Learn more
  • Images and PDFs

    Attach one to see how Kiko reads it, when the model can read them.

  • Different people

    Chat as a customer or as one of your roles, to check knowledge that only some people may see.

Once it's live

  • Answer quality

    Answers customers rated in your website chat, waiting for review, with room for your team's notes.

  • How it's doing

    Settings › AI shows the share of rated answers that were helpful this week.

  • Which sources answer

    Each page and file shows how many answers used it and for which questions.

  • Ask Kiko

    On plans with Ask Kiko, ask why answers were rated down and approve the changes it suggests.

What you can set

In Settings › AI, for each agent.

Test and tune your agent settings
SettingWhat it does
ModelYour plan's default, or another model your plan includes. Persona and instructions stay the same; only the brain changes.
Instructions and personaWrite your own, or generate a persona from your website that matches your brand's voice.
CreativityFrom precise, close to your knowledge, to more natural wording that may wander.
Putting answers togetherAuto, always combine sources, or answer from the single best source.
PersonalityFriendly, professional, playful, calm, brief or detailed.
Length and listsShort, medium or thorough replies; lists and tables when they help, or plain sentences.
Show sources, suggest follow-upsName the page an answer came from; offer two tappable next questions.
When it isn't sure, reply languageAsk a clarifying question or say it doesn't know; reply in the customer's language or always in English.

Good to know

  • Nothing is saved

    Test chats don't appear in your inbox, leads or numbers, so testing never skews what you measure.

  • It uses credits

    Answers are real AI answers, so each one uses AI credits, and the reply shows how many.

  • See it before you save

    Settings › AI shows a sample reply that changes as you adjust the shape of a reply.

  • Only your plan's models

    Comparing and switching are limited to the models your plan includes.

FAQ

Questions about testing and tuning your agent

Straight answers before you set it up.

Still have a question?Ask Kiko. It's a HeyKiko agent trained on everything here.
Ask KikoBook a demo

Chat with it in the Playground. It uses your real knowledge, tools and settings, but nothing is saved and bookings and cases only pretend, so you can run whole conversations safely.

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