Do I need the WhatsApp Business API?

Kiko uses Meta's official WhatsApp Cloud API. You connect your number through Meta's sign-up inside HeyKiko, so you don't need a separate provider or any code.

Can my team take over a WhatsApp chat?

Yes. Every WhatsApp chat appears in the shared inbox. When someone on your team replies, Kiko pauses for that customer until the chat is handed back.

Can the bot book appointments on WhatsApp?

Yes. Kiko offers open times from your Google Calendar, books the one the customer picks and confirms it in the chat.

How is HeyKiko different from Meta Business Agent?

Meta Business Agent is Meta's own AI for WhatsApp Business, launched globally in June 2026. HeyKiko gives you one agent across WhatsApp, Telegram and your website, trained on your own pages and files, with a shared inbox for your team, Google Calendar booking, cases with approvals, WhatsApp and email campaigns, and the sources shown on every answer.

Can I send WhatsApp broadcasts?

Yes. Campaigns send approved template messages to lists or tags of your contacts, on a schedule or once, and every reply goes back to Kiko.

WhatsApp AI chatbot

A WhatsApp AI chatbot that answers, books and hands off to your team

HeyKiko puts an AI agent on your WhatsApp Business number through Meta's official Cloud API. Trained on your website and files, it answers customers in seconds, books appointments, saves leads and passes the chat to a person when one is needed.

Start free for 14 days See the live demo

Updated 5 November 2026

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What it looks like

How setup works

Step 1Teach it your business
Paste your website address and upload price lists, menus or FAQs. Kiko reads them and shows what it learned.
Step 2Connect your number
Connect your WhatsApp Business number with Meta's own sign-up, inside HeyKiko. You need a Meta business account; no code.
Step 3Go live
Customers message your number as they do today. Every chat lands in your shared inbox, where you can step in at any time.

Included in every plan, from $29 a month, after a 14-day free trial. See pricing

Northside Clinic Business account

Today

Can I book a skin consultation this Saturday?10:02

Of course! Dr Tan has two times free on Saturday. Which suits you?10:02

10:00

11:30

11:3010:03

You're bookedSkin consultation with Dr Tan
Saturday 15 Nov, 11:3010:03

Google CalendarAdded

Skin consultation · Priya NairSat 15 Nov · 11:30 to 12:00Dr Tan · booked by Kiko

What Kiko does on WhatsApp

Good to know

The 24-hour window
WhatsApp lets a business reply freely for 24 hours after the customer's last message. After that, only approved template messages can start a conversation. Kiko replies inside the window; campaigns use templates.
Business AI agents are allowed
From 15 January 2026 Meta's WhatsApp Business terms bar general-purpose AI assistants such as ChatGPT. AI that serves a business's own customers, like Kiko, is the use the terms allow.
Source: TechCrunch
Meta's own agent
Meta launched Meta Business Agent for WhatsApp Business globally in June 2026. It answers questions, recommends products, books appointments and hands chats to a person inside Meta's apps, and Meta plans to include it in WhatsApp Business Premium. HeyKiko is for one agent across WhatsApp, Telegram and your website, with a shared inbox, Google Calendar booking, cases, campaigns and answers that show their sources.
Source: TechCrunch, 3 June 2026
Meta's own message fees
Meta bills your WhatsApp Business account directly for template messages, and since 1 October 2026 for replies beyond 1,000 a month per number. Keep a payment method on your WhatsApp account so replies keep being delivered; HeyKiko's plans cover the AI.
Source: Meta: pricing

FAQ

Questions about the WhatsApp AI chatbot

Straight answers before you set it up.

Still have a question?Ask Kiko. It's a HeyKiko agent trained on everything here.

Ask Kiko Book a demo

Yes. Meta's rules allow AI that answers a business's own customers, which is what Kiko does. Since January 2026 they bar general-purpose assistants like ChatGPT, not business agents.

One agent, every channel

The same knowledge and the same inbox, wherever your customers write or call.

Let Kiko take the next message

Train your agent on your website today, put it on WhatsApp, Telegram and your site, and watch the first conversations come in.

Start free for 14 days Talk to Kiko

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