Do I need to code a Telegram bot?

No. HeyKiko connects to your bot with its token and handles the conversation; there is nothing to host or program.

Can people on my team reply on Telegram?

Your team replies from HeyKiko's shared inbox, and Kiko pauses while they do. The customer sees the replies in Telegram.

Can a Telegram bot message customers first?

No. Telegram doesn't let bots start conversations, so customers message your bot first; share its link or QR code where they'll see it.

Is the Telegram bot included in every plan?

Yes. Website, WhatsApp and Telegram come with every HeyKiko plan, including the free trial.

Telegram AI bot

A Telegram AI bot for your business, trained on your own content

HeyKiko turns a Telegram bot into an AI agent for your business. Create a bot with BotFather, paste its token into HeyKiko, and Kiko answers customers from your website and files, books appointments and hands chats to your team.

Start free for 14 days See the live demo

Updated 4 November 2026

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What it looks like

How setup works

Step 1Create a bot
Message @BotFather on Telegram, send /newbot, and copy the token it gives you.
Step 2Paste the token
Add it under Channels › Telegram in HeyKiko. Kiko starts answering on that bot straight away.
Step 3Share the link
Put your bot's t.me link or QR code on your site, menus and receipts so customers can find it.

Included in every plan, from $29 a month, after a 14-day free trial. See pricing

Northside Clinicbot

Today

Hi, what time do you open on Saturday?18:20

We're open 9:00 to 14:00 on Saturdays. Would you like to book a visit?Opening hours18:20

Yes, 10:00 if possible18:21

You're bookedGeneral check-up
Saturday 15 Nov, 10:0018:21

Shared inboxBooked

Telegram · booked by Kiko

What Kiko does on Telegram

Good to know

No messaging window
Unlike WhatsApp, Telegram doesn't limit when a business can reply, so your team can answer a chat hours later.
Campaigns are WhatsApp and email
HeyKiko sends campaigns on WhatsApp and email, not as Telegram broadcasts. Telegram is for conversations.

FAQ

Questions about the Telegram AI bot

Straight answers before you set it up.

Still have a question?Ask Kiko. It's a HeyKiko agent trained on everything here.

Ask Kiko Book a demo

Create a bot with @BotFather, copy its token and paste it into HeyKiko. Kiko then answers on that bot using what it learned from your website and files.

One agent, every channel

The same knowledge and the same inbox, wherever your customers write or call.

Let Kiko take the next message

Train your agent on your website today, put it on WhatsApp, Telegram and your site, and watch the first conversations come in.

Start free for 14 days Talk to Kiko

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