Knowledge base
A knowledge base is the content an AI chatbot answers from: your website pages, documents, product catalogue and any connected data.
What it means
The chatbot can only be as right as its knowledge base. Out-of-date pages and missing answers are the most common causes of wrong replies.
In HeyKiko
In HeyKiko it's everything under Knowledge: websites, files, your database and products, each showing how many answers it has supplied.
Related terms
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