AI agent
An AI agent is software that uses a language model to decide its own steps and use tools, such as booking or looking up data, to finish a task.
What it means
Also called agentic AI.
Where a chatbot only replies, an agent can act: it chooses whether to answer, look something up, ask a question or do something, such as booking a time or opening a request.
Because it can act, a good agent has limits: read-only access to data, important actions checked by the system, and a way to hand the conversation to a person.
In HeyKiko
Kiko is an AI agent: it answers from your knowledge, books appointments, looks up live data, opens cases and hands chats to your team.
Related terms
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Train your agent on your website today, put it on WhatsApp, Telegram and your site, and watch the first conversations come in.
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