AI chatbot
An AI chatbot is a program that answers people in a chat using a language model, in their own words, rather than from a fixed script of buttons.
What it means
Also called conversational AI.
A rule-based chatbot follows a decision tree someone wrote. An AI chatbot understands free text and writes each reply, usually from a business's own content through retrieval-augmented generation.
When it can also take actions, it's usually called an AI agent.
Example. “Do you deliver on Sundays?” is answered from your delivery page, even though nobody wrote that exact question into a script.
Related terms
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