CSAT (customer satisfaction score)
CSAT is a customer satisfaction score: the share of customers who rate an interaction as good, usually from a short rating question after it ends.
What it means
Teams ask for a quick rating, often 1 to 5, and track the share of good ratings over time to see whether service is getting better.
In HeyKiko
On WhatsApp and Telegram, a customer can be asked to rate a resolved case from 1 to 5, and website visitors can rate individual answers.
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Train your agent on your website today, put it on WhatsApp, Telegram and your site, and watch the first conversations come in.
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