Shared inbox
A shared inbox is one place where a team answers customer conversations together, with each chat assigned, visible to everyone and answered once.
What it means
Also called team inbox.
For WhatsApp it means several people answering the same business number from software, instead of passing one phone around.
In HeyKiko
HeyKiko's inbox holds website, WhatsApp and Telegram chats in one list, with Kiko answering first.
Let Kiko take the next message
Train your agent on your website today, put it on WhatsApp, Telegram and your site, and watch the first conversations come in.
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